1K phone line not recognizing my phone - is this just me?
Jun 2, 2011 | 10:56 am
#31
Join Date: Jan 2004
Location: ORD LAS HKG
Programs: Bonvoy LTT; IHG PlatAmb; WoH Globalist; UA1K2MM; NationalEE; AvisPC; HertzPC
Posts: 740
My problem is different here. It's not about whether my phone number was recognized. I actually typed my mileage plus number on my phone keypads when I hit #2 for reservations and the rep still asked me for my mileage plus to retrieve the itineraries. Previously, the rep didn't need to ask me for my mileage plus number because he/she should already have my reservations on their screen by the time I talked to them.
Jun 2, 2011 | 11:06 am
#32
Join Date: Apr 2005
Programs: DL DM MM, Hyatt LT Globalist, SPG LT Gold, Marriott LT Gold, Hertz PC
Posts: 2,156
This has happened to me 5-6 times in the last week. If I hang up and call back immediately a few times, usually on the third time my number is recognized....
Jun 26, 2011 | 6:16 pm
#33
Join Date: Feb 2011
Location: Kansas City, MO
Programs: Southwest A-list PREF, MR Plt Premier
Posts: 51
I've never gotten it to recognize my mobile and that is the only number I have on my profile. I called 1K line tonight to ask if there is something they can do so it can recognize me and I was told that you should always have to enter in your mileage plus number.
Jun 27, 2011 | 9:41 am
#34
Join Date: Oct 2002
Location: Houston
Programs: AA EXP; Hyatt Globalist; Marriott Lifetime Platinum, Hilton Diamond, UA 1.56MM (fmr UA1K)
Posts: 5,774
Feb 6, 2012 | 8:41 pm
#35
Join Date: Oct 1999
Location: EWR / PHL
Programs: UA 1P MM, HH G, Marriott G
Posts: 826
When calling in on Skype I am now being asked if I am "Rebecums". As in the familiar form of Rebecca. The last couple times I laughed so hard I could not get though the quesstions and had to hang up.