changed date on my award ticket online without calling UA
Mar 22, 2012, 4:28 am
#16
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,311
Mar 22, 2012, 9:18 am
#17
Join Date: Feb 2012
Programs: UA Mileage Plus
Posts: 14
I have been trying to change a return date for an award ticket on Lufthansa (via United) and have been unable to do so. Lufthansa has changed the departure time 3x since booking. It directs me to call the 800 and after two 30-minute waits, it hangs up. 
Mar 22, 2012, 9:20 am
#18
Join Date: Aug 2001
Posts: 9,677
so, bottom line -- just call.
Mar 22, 2012, 2:56 pm
#19
Original Poster
Join Date: Jul 2008
Location: Los Angeles
Programs: UA Gold 1 Million Miler, CX Gold
Posts: 111
Mar 22, 2012, 3:00 pm
#20
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,429
Guess it's time to call ...
EmailKid
Mar 22, 2012, 3:07 pm
#21
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,820
So, no it isnt.
I had this situation with an award. Got and error but then the award in my reservations was fine. Then the receipt showed correct info a few days later. So like other award bookings it just took a while to ticket.
Last edited by iluv2fly; Mar 22, 2012 at 3:38 pm Reason: merge
Mar 22, 2012, 3:13 pm
#22
Join Date: Jan 2010
Location: Carmel Valley(was Hawaii)
Programs: United 1K 2.7 MM
Posts: 1,174
Called the 1K Desk this morning and an agent could not "see" the flight I wanted though it was on the UA web site......she tried multiple times including logging into the site to locate what I was seeing....trying hard, but then the line went dead.....
I would love to try and do the change on line instead of spending an hour or so on the phone...
Mar 22, 2012, 5:53 pm
#23
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,311
edit: my refunds showed up in my cc account today.
When you cancel your award online there should be a link to refund and redeposit. Click on that link then it should do the whole process online and I have always had the miles back immediately and the refund would hit later of course. When I say always, I mean for the last few months...which is as long as I have been using the old CO and now UA site.
So, no it isnt.
So, no it isnt.
The last time (first time) I tried online was back in December, and I did have to call because I wanted to reuse those miles for another award. This was for a *A award not on CO or UA, IIRC.
I guess I will try it online next time. thanks for the update.
-David
Last edited by LIH Prem; Mar 23, 2012 at 3:23 am
Mar 22, 2012, 9:27 pm
#24
Join Date: Jul 2005
Location: SEA
Programs: UA*G, UA 1MM
Posts: 1,277
I recently changed the date on an award ticket that I had booked for my wife using the website. Worked fine.
I then booked a paid ticket for myself on the same route. Looking at the two itineraries, I noticed a button I had never seen before, "combine". I was able to select the two itineraries and combine them into a single PNR. Cool!
I then booked a paid ticket for myself on the same route. Looking at the two itineraries, I noticed a button I had never seen before, "combine". I was able to select the two itineraries and combine them into a single PNR. Cool!
Mar 22, 2012, 9:52 pm
#26
Join Date: Sep 2005
Location: New York, NY
Programs: United Platinum, Hilton Gold
Posts: 281
I refunded an award ticket two nights ago 3/20 and still waiting for the miles/money to get refunded. Figured will give it another day or two and then call in to see whats going on
Dec 14, 2012, 1:48 pm
#27
Join Date: Nov 2012
Posts: 595
Sorry to bump an old thread but I wanted to ask a question about UA award ticket change fees. According to UA site there's no fee for changing the departure to a date/time 21 days away or more. Figuratively speaking if I book a ticket for 1/21 and later want to change say to 1/22 or 1/23 will I be charged because its a couple of days difference?
Dec 14, 2012, 2:02 pm
#28
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
Sorry to bump an old thread but I wanted to ask a question about UA award ticket change fees. According to UA site there's no fee for changing the departure to a date/time 21 days away or more. Figuratively speaking if I book a ticket for 1/21 and later want to change say to 1/22 or 1/23 will I be charged because its a couple of days difference?
Dec 14, 2012, 8:50 pm
#30
Join Date: Nov 2012
Posts: 595
Ah I see, thanks for clearing up my confusion. I guess I can go ahead and
"dummy book" my award ticket now for tentative dates in September. What are the odds that they'll open up more awards inventory for HNL-EWR?