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changed date on my award ticket online without calling UA

changed date on my award ticket online without calling UA

Old Mar 21, 12, 7:07 pm
  #1  
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Join Date: Jul 2008
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Programs: UA Gold 1 Million Miler, CX Gold
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changed date on my award ticket online without calling UA

Hi,

I changed the date of my award ticket online last night. Before the merger, I had to call UA to do it. Is this some kind of new feature that united.com now offers?

Last edited by kan1011; Mar 21, 12 at 7:13 pm
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Old Mar 21, 12, 7:11 pm
  #2  
 
Join Date: Jul 2010
Location: NJ
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Posts: 1,363
Lets see...

Previously you couldn't.

But now you can.

Seems to me that this is a new feature. (At least for you)



I believe this was a carryover feature from Continental.
kwildnj is offline  
Old Mar 21, 12, 7:29 pm
  #3  
 
Join Date: Jul 2003
Location: BOS, PVG
Programs: UA 1K MM, Marriott Platinum
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I have never been able to change award ticket online, either old CO or new UA site.

Always an error message.
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Old Mar 21, 12, 7:39 pm
  #4  
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Join Date: Jul 2008
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Originally Posted by kb1992 View Post
I have never been able to change award ticket online, either old CO or new UA site.

Always an error message.
Do you think I need to UA to make sure my "changed" reservation is indeed valid?
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Old Mar 21, 12, 8:05 pm
  #5  
 
Join Date: Jan 2009
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Originally Posted by kan1011 View Post
Do you think I need to UA to make sure my "changed" reservation is indeed valid?
If you can "view receipt" and you can see a receipt with a ticket number that lists the correct dates, you should be fine. (Save that receipt just in case).

If you cannot see a receipt, or if the receipt does not list the correct dates of travel, or if you see a message like "! A modification has been made to your itinerary. Please contact United Reservations to have your ticket reissued." then you have a problem and should call in.

In general, the new united.com (ne continental.com) is very good about changes.
mherdeg is offline  
Old Mar 21, 12, 9:24 pm
  #6  
 
Join Date: May 2011
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Programs: Switched from UA 1K to AA so I could earn EQD's on partners. Mid-tier on most major hotel programs.
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I hope it works out as it seems to. . . this would be a very nice improvment. . .
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Old Mar 21, 12, 9:30 pm
  #7  
Moderator Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
 
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I changed both the date and the routing of an award ticket online. Very nice to be able to do.
cblaisd is offline  
Old Mar 21, 12, 9:51 pm
  #8  
 
Join Date: May 2003
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Wait.

This is a change you will like.

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Old Mar 21, 12, 10:56 pm
  #9  
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Join Date: Jul 2008
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Originally Posted by cblaisd View Post
I changed both the date and the routing of an award ticket online. Very nice to be able to do.
Did UA charge you a fee for changing the routing?

Originally Posted by mherdeg View Post
If you can "view receipt" and you can see a receipt with a ticket number that lists the correct dates, you should be fine. (Save that receipt just in case).

If you cannot see a receipt, or if the receipt does not list the correct dates of travel, or if you see a message like "! A modification has been made to your itinerary. Please contact United Reservations to have your ticket reissued." then you have a problem and should call in.

In general, the new united.com (ne continental.com) is very good about changes.
The receipt shows the "old" travel date. Does it mean that I need to call UA to re-validate the ticket?

Thanks for your input!

Last edited by iluv2fly; Mar 21, 12 at 11:35 pm Reason: merge
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Old Mar 21, 12, 11:07 pm
  #10  
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Has your change ticketed or just reserved?
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Old Mar 21, 12, 11:23 pm
  #11  
Moderator Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
 
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Originally Posted by kan1011 View Post
Did UA charge you a fee for changing the routing?
$25.
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Old Mar 22, 12, 12:08 am
  #12  
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Originally Posted by cblaisd View Post
$25.
You have status right? BTW excellent feature. One thing I am happy about with this merger is the decision to use the CO website.
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Old Mar 22, 12, 1:02 am
  #13  
 
Join Date: Apr 2003
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I did the same thing, and received an error. However, when I went back into my itineraries, it showed as changed. The e-ticket still showed as the original flight for another 24-48 hours, before that was updated as well. Pretty cool!
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Old Mar 22, 12, 1:46 am
  #14  
 
Join Date: Feb 2006
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So far, the award booking engine on the new united.com is a change that I like. I'm lovin' it.
sinoflyer is online now  
Old Mar 22, 12, 5:21 am
  #15  
 
Join Date: Feb 2010
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Can one also cancell an award ticket or is it limited to making change only?
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