is web support gone?
Mar 5, 2012 | 11:45 am
#1
Original Poster
Join Date: Oct 2008
Programs: UA 1P
Posts: 129
is web support gone?
Is the option of calling web support to avoid phone reservation fees gone?
I cannot get the flights I want displayed by the on-line reservation system. Orbitz does show them so they exist and are legal connections. In the past I simply called web support to book the flights with no additional phone charges.
Any ideas on what to do under the new regime?
I cannot get the flights I want displayed by the on-line reservation system. Orbitz does show them so they exist and are legal connections. In the past I simply called web support to book the flights with no additional phone charges.
Any ideas on what to do under the new regime?
Mar 5, 2012 | 4:17 pm
#2
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 27,397
Is the option of calling web support to avoid phone reservation fees gone?
I cannot get the flights I want displayed by the on-line reservation system. Orbitz does show them so they exist and are legal connections. In the past I simply called web support to book the flights with no additional phone charges.
Any ideas on what to do under the new regime?
I cannot get the flights I want displayed by the on-line reservation system. Orbitz does show them so they exist and are legal connections. In the past I simply called web support to book the flights with no additional phone charges.
Any ideas on what to do under the new regime?
Mar 5, 2012 | 5:56 pm
#3
Original Poster
Join Date: Oct 2008
Programs: UA 1P
Posts: 129
You can call the UA electronic support desk, but you'll get ex-Con folks and not our friends in India. Still, they should be able to waive the fee for you. But expect a long hold.
Mar 5, 2012 | 7:08 pm
#4
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,917
I called the Web Support Line today ( the number I had always called ) the call seemed to be routed to the general line with no Web Support ??
Mar 6, 2012 | 8:22 am
#5
Join Date: Jul 2011
Programs: UA 1K, Hertz President's Circle, Hilton Platinum,
Posts: 661
I'm currently on hold with UA - 70 minutes so far - and I'd say given the loss of time, not only is web support gone but so is any support via phone. I cannot imagine how frustrated I'd be if I was actually flying today.
Mar 6, 2012 | 9:29 am
#6
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Titanium, Hyatt Globalist
Posts: 10,306
Mar 6, 2012 | 9:57 am
#7
Join Date: Mar 2010
Location: NYC
Programs: AA EXP, UA Platinum, Alaksa MVP 75K, Air Berlin Gold, HHonors Diamond, Marriott Gold, Hertz PC
Posts: 2,389
For as much as many FTers complained about getting routed to the ICC or MCC, I actually found them very helpful on numerous occasions. Hopefully we'll see the return of web support soon.
Jun 30, 2012 | 4:55 pm
#8
FlyerTalk Evangelist
Join Date: Dec 2002
Programs: UA Gold MM; AA Gold MM; WN A-List; IHG Diamond Ambassador; Marriott Gold; Hyatt Explorist
Posts: 24,564
Jun 30, 2012 | 6:03 pm
#9
Suspended
Join Date: Dec 2009
Posts: 3,816
Jul 1, 2012 | 10:07 am
#10
Join Date: Mar 2010
Location: NYC
Programs: AA EXP, UA Platinum, Alaksa MVP 75K, Air Berlin Gold, HHonors Diamond, Marriott Gold, Hertz PC
Posts: 2,389
Thankfully since I posted that months ago, we have found that web support is indeed here to stay and their direct line is published in another thread.
