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Thread: is web support gone?
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Old Mar 5, 2012 | 4:17 pm
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MatthewLAX
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Originally Posted by wmc_06
Is the option of calling web support to avoid phone reservation fees gone?

I cannot get the flights I want displayed by the on-line reservation system. Orbitz does show them so they exist and are legal connections. In the past I simply called web support to book the flights with no additional phone charges.

Any ideas on what to do under the new regime?
You can call the UA electronic support desk, but you'll get ex-Con folks and not our friends in India. Still, they should be able to waive the fee for you. But expect a long hold.
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