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-   -   is web support gone? (https://www.flyertalk.com/forum/united-airlines-mileageplus/1321405-web-support-gone.html)

wmc_06 Mar 5, 2012 11:45 am
is web support gone?
 
Is the option of calling web support to avoid phone reservation fees gone?

I cannot get the flights I want displayed by the on-line reservation system. Orbitz does show them so they exist and are legal connections. In the past I simply called web support to book the flights with no additional phone charges.

Any ideas on what to do under the new regime?

MatthewLAX Mar 5, 2012 4:17 pm
Originally Posted by wmc_06 (Post 18138882)
Is the option of calling web support to avoid phone reservation fees gone?

I cannot get the flights I want displayed by the on-line reservation system. Orbitz does show them so they exist and are legal connections. In the past I simply called web support to book the flights with no additional phone charges.

Any ideas on what to do under the new regime?
You can call the UA electronic support desk, but you'll get ex-Con folks and not our friends in India. Still, they should be able to waive the fee for you. But expect a long hold.

wmc_06 Mar 5, 2012 5:56 pm
You can call the UA electronic support desk, but you'll get ex-Con folks and not our friends in India. Still, they should be able to waive the fee for you. But expect a long hold.
That sounds like what I was looking for. Where did they hide the phone number? It used to be under the contact link.

Flying Machine Mar 5, 2012 7:08 pm
Originally Posted by MatthewLAX (Post 18140947)
You can call the UA electronic support desk, but you'll get ex-Con folks and not our friends in India. Still, they should be able to waive the fee for you. But expect a long hold.
I called the Web Support Line today ( the number I had always called ) the call seemed to be routed to the general line with no Web Support ??

bsmnsr Mar 6, 2012 8:22 am
I'm currently on hold with UA - 70 minutes so far - and I'd say given the loss of time, not only is web support gone but so is any support via phone. I cannot imagine how frustrated I'd be if I was actually flying today.

kb1992 Mar 6, 2012 9:29 am
Originally Posted by Flying Machine (Post 18141887)
I called the Web Support Line today ( the number I had always called ) the call seemed to be routed to the general line with no Web Support ??
This is a big :td::td::td:

weirdlyndon Mar 6, 2012 9:57 am
For as much as many FTers complained about getting routed to the ICC or MCC, I actually found them very helpful on numerous occasions. Hopefully we'll see the return of web support soon.

SAT Lawyer Jun 30, 2012 4:55 pm
Originally Posted by Flying Machine (Post 18141887)
I called the Web Support Line today ( the number I had always called ) the call seemed to be routed to the general line with no Web Support ??
Me too. Not good. :td:

JFKSFOLAX_friend Jun 30, 2012 6:03 pm
Originally Posted by weirdlyndon (Post 18145502)
Hopefully we'll see the return of web support soon.
If we had web support and IF it is now gone, what makes you think it may come back?

;)

Eliminating web support is not CO.O.L at all.

weirdlyndon Jul 1, 2012 10:07 am
Originally Posted by JFKSFOLAX_friend (Post 18849735)
If we had web support and IF it is now gone, what makes you think it may come back?

;)

Eliminating web support is not CO.O.L at all.
Thankfully since I posted that months ago, we have found that web support is indeed here to stay and their direct line is published in another thread.

cblaisd Jul 12, 2012 2:28 pm
The number is now 866 211 1861


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