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-   -   Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE] (https://www.flyertalk.com/forum/united-airlines-mileageplus/1318156-consolidated-ua-partner-flights-miles-not-posting-archive.html)

hamburgoflyer Nov 14, 2012 2:08 pm


Originally Posted by Zouf (Post 19677495)
Funny how I used to be a US member, keep all boarding passes until mileage would post and/or I needed to request missing miles

Are the bp's actually sufficient though ?
I looked at the ua page to request missing mileage credits and they
require the ticket number as well, which doesn't show on my bp's ...

I always "print" a copy of the purchase screen as pdf so I have a
data record of the transaction.

SJOFlyer Nov 14, 2012 2:15 pm


Originally Posted by hamburgoflyer (Post 19683217)

Yes, same here.
Had flown ~15000 miles on LX in early summer, took forever to post (3 weeks ?).

Same here 3 days...

Hamburgo flyer the ticket number is the long number on the bottom of your boarding pass ticket or stub

hamburgoflyer Nov 14, 2012 2:24 pm


Originally Posted by SJOFlyer (Post 19683598)
Same here 3 days...

Hamburgo flyer the ticket number is the long number on the bottom of your boarding pass ticket or stub

LOL I know how one looks like but, believe me, on that usair boarding
passes (which I got at a check-in machine) it just ain't there ...

eng3 Nov 14, 2012 3:26 pm

To my suprise, my US flight on 11/11 just posted which allowed me to get up to *G just intime for my international flight tomorrow morning. Unfortunately it is a US flight and my US boarding pass still says "STAR SILVER". I wonder if I can get this fixed and get access to the US lounge at PHL.

Passmethesickbag Nov 14, 2012 4:34 pm


Originally Posted by enricong (Post 19684064)
To my suprise, my US flight on 11/11 just posted which allowed me to get up to *G just intime for my international flight tomorrow morning. Unfortunately it is a US flight and my US boarding pass still says "STAR SILVER". I wonder if I can get this fixed and get access to the US lounge at PHL.

Try removing and reinserting your MP number.

eng3 Nov 14, 2012 4:38 pm


Originally Posted by Passmethesickbag (Post 19684456)
Try removing and reinserting your MP number.

Thanks, thats the first thing I tried, but didnt work. Guess it takes time for status to propagate. hopefully shorter than the time for miles to post. I'll bring a printout of my gold card and statement, maybe that will work

hamburgoflyer Nov 14, 2012 6:41 pm


Originally Posted by enricong (Post 19684064)
I wonder if I can get this fixed and get access to the US lounge at PHL.

They have been pretty friendly to me @ the lax usair club in a similar
situation, and let me call the united people to confirm my status.

Give it a try, nothing to loose.

WIRunner Nov 14, 2012 6:50 pm

US segments purchased on UA stock posted today from 11/11.
Still waiting for US segments purchased on US stock from 11/5 (the UA segments from that trip have posted).

DennisT Nov 15, 2012 12:19 am

I´m waiting on five LH segments now, two of them long-haul. First flight was 11/1. Never had any problems before, LH always was credited two days after the flight. Not anymore.

So how do these 15 days count? If I flew 11/1 would it be 11/16?

leonidas Nov 15, 2012 1:04 am


Originally Posted by DennisT (Post 19686352)
I´m waiting on five LH segments now, two of them long-haul. First flight was 11/1. Never had any problems before, LH always was credited two days after the flight. Not anymore.

So how do these 15 days count? If I flew 11/1 would it be 11/16?

You won't be able to submit missing miles claim until it's day 15. You don' have count. Everything other than the valid dates will be greyed out in the claim form, you can't select.

I am about to make *G. Most of my flights have been on *A carriers. Not a single time has miles posted within 15 days, during this entire year. Just realized that, wow!

DennisT Nov 15, 2012 1:12 am


Originally Posted by leonidas (Post 19686464)
You won't be able to submit missing miles claim until it's day 15. You don' have count. Everything other than the valid dates will be greyed out in the claim form, you can't select.

Thanks for this, so I´ll have to give it a try now.

How long did it take until you got your mileage accrued when you did the retro credit request?

DCBob Nov 15, 2012 3:42 am


Originally Posted by dcpilgrim (Post 19674907)
Helpful thread. I just flew 4 US segments that have not posted. I can find 3 of 4 boarding passes, unfortunately the missing one was trans-atlantic, but hopefully I can find it. Its a little frustrating since I just need one transatlantic segment to post to hit Silver, which I want to look at award inventory for next summer's family vacation. Sounds like I need to wait a few more days past 14 days and start an annoying process.

Huh? Where on earth did you get the idea that you need to submit paper boarding passes for Star Alliance carriers?? UA does NOT need and does NOT want your boarding passes. A long time ago, you did need to submit boarding passes, but that was back when all boarding passes were on paper!

What they DO want is the information shown here:

* MileagePlus number
* Email address
* Operating carrier
* Ticket number
* First and last name as displayed on your ticket
* Flight number
* Booking class (e.g., Y, W, K, L, etc.)
* Origin and destination airports
* Departure date
* Seat number on your originating flight (optional)

REPEAT: UA does NOT WANT your paper boarding passes! They want the information above in ELECTRONIC form only (or by you calling the MP service center). All you need is your e-ticket receipt to find the above information (except for the seat number, which is optional).

Just fill out the form here (for Star Alliance carriers) after waiting 15 days:

http://www.united.com/web/en-US/apps...troCredit.aspx

If filled out correctly, you will AUTOMATICALLY get credit within 15 business days (and UA will wait the full 15 days, trust me on that). Always works - at least for me - and I have used this method for over a dozen *A flights.

emcampbe Nov 15, 2012 5:05 am

Consolidated "UA/Partner flights (miles) not posting?" thread
 
One of my wife's 4 US segments posted last night - but it was from a flight on 11/11, not from 11/7. Good thing is it was the transcon, not the short haul, so at least she is now showing as a Gold.

bsb21 Nov 15, 2012 8:57 am

The DOT desk is alive!
 
2 Days after submitting my DOT complaint, I heard back from United. This is much better than the 4-6 weeks it takes for Premier Voice feedback to be answered.

Dear bsb21:


Your email addressed to The US Department of Transportation was forwarded to my attention. I understand your concern regarding mileage credit for flights, USXX and USXX, on October X, 2012.

When you take an eligible flight on United, the mileage credit and Premier qualifying activity will appear in your account approximately 72 hours after departure. Flights on a Star Alliance member airline or another airline partner may take up to 15 days for mileage credit to display in your account, due to variations in processing times across our wide network of global partners.

I contacted our MileagePlus Service Center on your behalf and unfortunately they did not have record of receiving your earlier request for the missing flights. The request has now been submitted and once we receive verification from US Airways, the flights will be credited to your MileagePlus account. Please allow at least 15 days.

As a Premier Platinum MileagePlus member, your business is especially important to us, and we look forward to welcoming you on board a future United Airlines flight.



Best regards,
XX



DOT Specialist

Corporate Customer Care

:(

UA-NYC Nov 15, 2012 9:28 am

Dear United:
 
You are a founding member of the Star Alliance. If you are part of the Star Alliance, you have to allow crediting of Star Alliance flights to your mileage program (though I of course know know how much credit may vary by carrier). You can't just only allow US Airways flights to credit, and not allow anyone else's, forcing your loyal flyers to continually wait out their mandatory 15 days, then tie up valuable agent time trying to get the miles posted (or make us deal with a wonky mileage submission link online).

I know you like SHARES as it offers dynamic pricing!!! (as evidenced in the cheap UG offers non-loyal flyers get), but you have to do the little things too - such as credit partner flights. It's not that difficult - PMUA did it, AA/DL find ways to do it easily, even CO wasn't this bad at it. I hope you can find it in your heart to start re-allowing these miles to credit to Mileage Plus, a formerly great, now still pretty good mileage program. Thank you.

Sincerely,
UA-NYC


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