Mileage Plus Shopping - consolidated mileage posting questions / issues
Dec 11, 2012, 7:26 am
#16
Join Date: Feb 2009
Posts: 164
problems with united mileage plus shopping
I purchased about $200 worth of magazines and other items on magazines.com from the united.com portal. Apparently, my order never got credited for miles, and there was a 40x promotion going on at the time, meaning about 8,000 miles is missing.
According to magazines.com, the portal I used was somehow shopathome.com. I have absolutely no idea how there was an issue since I never used shopathome.com. Do you have any idea what happened?
A supervisor from magazines.com will call me back today to see what can be done with the miles. Have you had any experiences in dealing with them about missing miles? What are my options if things go south and if they do not credit my account?
According to magazines.com, the portal I used was somehow shopathome.com. I have absolutely no idea how there was an issue since I never used shopathome.com. Do you have any idea what happened?
A supervisor from magazines.com will call me back today to see what can be done with the miles. Have you had any experiences in dealing with them about missing miles? What are my options if things go south and if they do not credit my account?
Dec 11, 2012, 8:12 am
#17
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
I purchased about $200 worth of magazines and other items on magazines.com from the united.com portal. Apparently, my order never got credited for miles, and there was a 40x promotion going on at the time, meaning about 8,000 miles is missing.
According to magazines.com, the portal I used was somehow shopathome.com. I have absolutely no idea how there was an issue since I never used shopathome.com. Do you have any idea what happened?
A supervisor from magazines.com will call me back today to see what can be done with the miles. Have you had any experiences in dealing with them about missing miles? What are my options if things go south and if they do not credit my account?
According to magazines.com, the portal I used was somehow shopathome.com. I have absolutely no idea how there was an issue since I never used shopathome.com. Do you have any idea what happened?
A supervisor from magazines.com will call me back today to see what can be done with the miles. Have you had any experiences in dealing with them about missing miles? What are my options if things go south and if they do not credit my account?
Dec 11, 2012, 11:57 am
#19
Join Date: Feb 2006
Programs: United Silver
Posts: 50
About 90% of my purchases from the United Mileage Plus portal do not get posted. I have to keep a spreadsheet that has all of the information for the purchase with a field that is the order date + 45 (days) so I can manually file the request. To their credit, they have manually awarded all of the miles I have requested/earned. I wish I would have started this type of mile/cashback tracking years ago, I am sure I have missed out on hundreds of dollars and thousands of miles.
Dec 11, 2012, 12:14 pm
#20
Join Date: May 2010
Posts: 414
About 90% of my purchases from the United Mileage Plus portal do not get posted. I have to keep a spreadsheet that has all of the information for the purchase with a field that is the order date + 45 (days) so I can manually file the request. To their credit, they have manually awarded all of the miles I have requested/earned. I wish I would have started this type of mile/cashback tracking years ago, I am sure I have missed out on hundreds of dollars and thousands of miles.
Dec 11, 2012, 1:01 pm
#21
Join Date: Sep 2012
Location: IAD/DCA
Programs: Bunch of mid-tiers
Posts: 1,034
Only about a third of mine post without contacting MP shopping. The ones that do post do so quickly (7-10 days) but I have to submit a request for the rest.
Oddly I never have a problem with MP Dining...
Oddly I never have a problem with MP Dining...
Dec 26, 2012, 4:39 pm
#22
Join Date: Feb 2009
Posts: 164
Mileage plus phone number
I need to talk to a real person from united mileage plus shopping regarding missing miles. I called one number but only got a recording, and even though I did leave a message they of course did not call me back.
Any help for a phone number? the general number to united explorer or mileage plus is not helpful.
Any help for a phone number? the general number to united explorer or mileage plus is not helpful.
Dec 26, 2012, 4:49 pm
#23
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
Posts: 8,826
I need to talk to a real person from united mileage plus shopping regarding missing miles. I called one number but only got a recording, and even though I did leave a message they of course did not call me back.
Any help for a phone number? the general number to united explorer or mileage plus is not helpful.
Any help for a phone number? the general number to united explorer or mileage plus is not helpful.
Dec 26, 2012, 5:07 pm
#24
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Dec 26, 2012, 6:52 pm
#25
Join Date: Mar 2009
Location: DCA
Programs: UA 1K; *G and *A Top 1000; HHonors Diamond; *$ Gold; Global Entry
Posts: 2,273
I need to talk to a real person from united mileage plus shopping regarding missing miles. I called one number but only got a recording, and even though I did leave a message they of course did not call me back.
Any help for a phone number? the general number to united explorer or mileage plus is not helpful.
Any help for a phone number? the general number to united explorer or mileage plus is not helpful.
Dec 26, 2012, 8:09 pm
#27
Join Date: Mar 2009
Location: DCA
Programs: UA 1K; *G and *A Top 1000; HHonors Diamond; *$ Gold; Global Entry
Posts: 2,273
Why's that? Cartera's not going to help you out unless it has been 45 days since you made the purchase through the website. Was curious what your issue was because I filed a BBB complaint against Cartera last year and was successful in getting the issue resolved.
Dec 26, 2012, 8:19 pm
#28
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859