Jun 30, 2013, 2:46 pm
CO/UA Million Mile (and Beyond) Flyer Benefits, Effective Spring 2012
Jan 3, 2012, 12:16 pm
#1981
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
But the program never promised a position on the totem pole. It only promised the 50K level which is what you still get and have. If ANYONE can show me anywhere in any UA documentation that MM promised a position on the totem pole as always second tier I will bow down to you. But it never did, it only promised Premier Executive which is the 50K level and that is still the case, it has just been renamed to Premier Gold.
mised. Unfortunately, some of the wishful thinkers around here have chosen to put a good chunk of their efforts toward pursuing things that are clearly not going to change (like Gold for 1MM) instead of things that there are at least reasonable arguments for (like spouse vs. CR-1).
Jan 3, 2012, 12:23 pm
#1982
Join Date: Feb 2010
Location: San Fracisco
Posts: 6
one-time adjustment on united side
"...however, we will make a one-time adjustment on the United side to boost everyone’s lifetime earnings to EQMs dating back to the beginning of the program."
what does this one-time adjustment mean? what are all of the activities that will count toward this one-time adjustment?
bonus miles, credit card purchases, etc.???
what does this one-time adjustment mean? what are all of the activities that will count toward this one-time adjustment?
bonus miles, credit card purchases, etc.???
Jan 3, 2012, 12:29 pm
#1983
Join Date: Apr 2010
Location: Pikes Peak COS
Programs: 3 Month Delta Plat, UA PP 2.4mm, Marriott Lifetime Titanium, HH Lifetime Diamond, National EE
Posts: 426
I think that a major issue for those of us who were pre Jan 2012 UA Million Mile flyers remains the downgrade of status by one tier. We were in fact, among other things, promised Lifetime Premier Executive status which was (not counting GS) the second highest tier available. Now that PE no longer exists, we have been reclassified as Premier Gold and have been essentially downgraded by one level. Continental Infinite Elites with a pretty low threshold have been granted lifetime 1K status and pre Jan 2012 2MM have been given lifetime RCC membership so there is clearly a precident for recognition of the need to grandfather benefits to some. However, the 1MM people have not been given the same consideration. Hopefully this is merely an oversight that will be corrected.
Lifetime 1K for people who may have flown as little as 50K miles for 5 consecutive years seems to be somewhat discriminatory in terms of preference to PMCO people. Beginning in the early 1990's I attained 1K status for 13 of 14 years with 9 of those being consecutive. Although this would seem to have had more value to UACO than 5 yrs of 50k for a PMCO customer, lifetime 1k status was never offered and I do not expect it. But I do think, as many have suggested, that Premier Platinum status, which is somewhat closer to our prior benefit level, should be granted to those of us who attained 1MM status prior to January. For that matter, it would be fine with me if those Continental people and others who went over 1 MM after the credit of partner and EQM's were given this status. However, the real issue is that UACO has chosen to grant lifetime benefits and enhancements to some without consideration to those of us who attained MM status under the previous rules and with the promises offered at the time.
By the way, my lifetime miles increased by only 65,000 on Jan 1 which is about what I expected due to the fact that I gave virtually all of my business to UA over the past 20 years. I would think that this probably meets the goal a "loyalty program". I do know that should what seems to be unfair treatment of PMUA 1MM people is not rectified, I will probably begin to look at other carriers who may offer better pricing or schedules and should AA offer a status match for UA people they will definitely get some of my business.
Lifetime 1K for people who may have flown as little as 50K miles for 5 consecutive years seems to be somewhat discriminatory in terms of preference to PMCO people. Beginning in the early 1990's I attained 1K status for 13 of 14 years with 9 of those being consecutive. Although this would seem to have had more value to UACO than 5 yrs of 50k for a PMCO customer, lifetime 1k status was never offered and I do not expect it. But I do think, as many have suggested, that Premier Platinum status, which is somewhat closer to our prior benefit level, should be granted to those of us who attained 1MM status prior to January. For that matter, it would be fine with me if those Continental people and others who went over 1 MM after the credit of partner and EQM's were given this status. However, the real issue is that UACO has chosen to grant lifetime benefits and enhancements to some without consideration to those of us who attained MM status under the previous rules and with the promises offered at the time.
By the way, my lifetime miles increased by only 65,000 on Jan 1 which is about what I expected due to the fact that I gave virtually all of my business to UA over the past 20 years. I would think that this probably meets the goal a "loyalty program". I do know that should what seems to be unfair treatment of PMUA 1MM people is not rectified, I will probably begin to look at other carriers who may offer better pricing or schedules and should AA offer a status match for UA people they will definitely get some of my business.
Jan 3, 2012, 12:50 pm
#1984
Join Date: Jan 2010
Programs: UAL
Posts: 1
[Here are the n]ew lifetime benefits [and] we think you’ll agree this is the most generous lifetime program in the world. The following will take effect next spring (so please hold tight until then):
...
Thanks as always for your feedback, and we look forward to answering your questions.
Scott O’Leary
Managing Director, Customer Solutions
United Airlines
- Continental and United lifetime earnings will be combined. You all guessed that much, but the key will be how we do it. Continental’s lifetime earnings have been EQM-based, and United’s have been based on actual flight miles. Starting in 2012, the program will be based on actual flight miles, however, we will make a one-time adjustment on the United side to boost everyone’s lifetime earnings to EQMs dating back to the beginning of the program
- Lifetime premier benefits for 1 million miles = Premier Gold, 2 million = Premier Platinum, 3 million = Premier 1K, 4 million = Global Services
- Million milers will be able to designate a spouse or significant other to always have the same premier tier as them (this includes when the million miler member earns a higher tier). The spousal premier benefits will be identical as the member, except they will not include RPUs and GPUs. This spousal benefit will replace the one-time and annual upgrade gifts, and hopefully you’ll agree this is a better deal
- Continental’s Infinite Elite members (the limited few of you that earned this back in the early 90’s) will be grandfathered in and given lifetime Premier 1K status, but without the GPUs. We hope you’ll agree this is a generous resolution
Thanks as always for your feedback, and we look forward to answering your questions.
Scott O’Leary
Managing Director, Customer Solutions
United Airlines
Last edited by FlyinHawaiian; Jan 3, 2012 at 2:54 pm Reason: merge
Jan 3, 2012, 1:10 pm
#1985
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
As someone who would have hit 2MM this year I was really ticked to find out I don't get RCL for life - in fact I get nothing at all - just some new garbage status that is essentially premier exec for life which I got at 1 MM. Mr. O'leary this change will loose UA customers and lets hope it will loose you your job! DELTA here I Come.
Jan 3, 2012, 1:13 pm
#1986
FlyerTalk Evangelist
Join Date: Mar 2002
Location: SPI
Programs: AA Gold, UA LT Plat, Mar LTT
Posts: 18,147
Jan 3, 2012, 1:15 pm
#1987
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,473
You didn't see any documentation promising a particular tier from the top because that was never prmised. Unfortunately, some of the wishful thinkers around here have chosen to put a good chunk of their efforts toward pursuing things that are clearly not going to change (like Gold for 1MM) instead of things that there are at least reasonable arguments for (like spouse vs. CR-1).
mised. Unfortunately, some of the wishful thinkers around here have chosen to put a good chunk of their efforts toward pursuing things that are clearly not going to change (like Gold for 1MM) instead of things that there are at least reasonable arguments for (like spouse vs. CR-1).Dear Pat89339,
There is no doubt that you are one of our very best customers, and we sincerely thank you for your loyalty to United. We will continue to make every effort to exceed your highest expectations every time you fly with us.
With your new Million Mile status comes some well-earned perks. You'll be receiving with our compliments:
Once again, congratulations upon reaching this impressive milestone. It’s our privilege to serve you.
Continue to fly United and earn even more rewards!
The links in the email no longer work, of course, so I cannot comment on what was mentioned about the 1P status at that time. Following the statement that we weren't promised second tier status, we were also promised a Status that no longer exists. Now what does that mean?
There is no doubt that you are one of our very best customers, and we sincerely thank you for your loyalty to United. We will continue to make every effort to exceed your highest expectations every time you fly with us.
With your new Million Mile status comes some well-earned perks. You'll be receiving with our compliments:
Once again, congratulations upon reaching this impressive milestone. It’s our privilege to serve you.
Continue to fly United and earn even more rewards!
Jan 3, 2012, 1:16 pm
#1988
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
It was posted by Shannon in post 494 of this thread that 2MM's will receive 2 CR-1's annually unless they already earned them from flying. So if you got 2 for hitting 75K during the year you won't get the annual 2 but if you don't do the 75K you will get 2, so you are guaranteed to get at least 2 every year. And the 3MM are guaranteed 6 SWU's. Same deal, will get them if don't fly the 100K to earn them but won't get them if already got them for 100K. So guaranteed at least 6 every year.
Jan 3, 2012, 1:29 pm
#1989
Join Date: Apr 2008
Posts: 2,358
It means that the new UA management appears to care very little about the UA side of the frequent flyer program, discriminates against widowed versus married customers and shows favoritism to the Continental side of the frequent flyer program by awarding lifetime 1K status to certain Continental passengers that flew (in some cases) only 250,000 miles total.
That's what it means.
-
Last edited by dgcpaphd; Jan 3, 2012 at 6:49 pm Reason: spelling
Jan 3, 2012, 1:31 pm
#1990
Join Date: Jan 2003
Location: DEN
Programs: UA 1P-1MM, Marriott LT Titanium
Posts: 3,930
Jan 3, 2012, 2:56 pm
#1991
Join Date: Dec 2010
Location: ORD
Programs: UA 1K/MM, MC Life Plat, HH Gold
Posts: 722
I do wish people would stop repeating that erroneous claim that MMs were promised 50k-level status, when we were really promised PE. One could argue that we were promised second-from-the-top status just as easily as claims that Infinite Elites were promised top-level status, rather than the 50k-level that they were also originally awarded.
Jan 3, 2012, 3:01 pm
#1992
Join Date: Apr 2008
Posts: 2,358
+1
I do wish people would stop repeating that erroneous claim that MMs were promised 50k-level status, when we were really promised PE. One could argue that we were promised second-from-the-top status just as easily as claims that Infinite Elites were promised top-level status, rather than the 50k-level that they were also originally awarded.
-
The voice of reason speaks loud and clear.
-
Jan 3, 2012, 3:01 pm
#1993
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,171
But the program never promised a position on the totem pole. It only promised the 50K level which is what you still get and have. If ANYONE can show me anywhere in any UA documentation that MM promised a position on the totem pole as always second tier I will bow down to you. But it never did, it only promised Premier Executive which is the 50K level and that is still the case, it has just been renamed to Premier Gold.
Jan 3, 2012, 3:29 pm
#1994
Join Date: Aug 2006
Location: BNE
Programs: UA 1MM; QF VA CI KL KE
Posts: 474
Account number: 001*******
Membership level: Member
Current redeemable miles balance: 14,379
Year to date Elite Qualifying Miles (EQM) 0
Year to date Elite Qualifying Segments (EQS) 0
Lifetime United flight miles: 1,143,878
Redeemable miles expiration date: 28 Feb, 2013
Via the US web site it says the same thing in a quite different format.
Furthermore, when I click on www.mileageplus.com/thanksamillion I get:
"You are not eligible to designate a companion as elite, since you are not a Million Miler."
So I have the numbers, but not the status. I wonder how I can try to get this fixed, or do I just have to wait???
Update: I rang the Australian MP number (in ?Philippines) and spoke to a helpful rep who said he would follow up with "head office" and get back to me.
Thanks Baze, for confirming your status update already
Last edited by bnebased; Jan 3, 2012 at 3:57 pm Reason: update
Jan 3, 2012, 4:04 pm
#1995
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
+1
I do wish people would stop repeating that erroneous claim that MMs were promised 50k-level status, when we were really promised PE. One could argue that we were promised second-from-the-top status just as easily as claims that Infinite Elites were promised top-level status, rather than the 50k-level that they were also originally awarded.
I do wish people would stop repeating that erroneous claim that MMs were promised 50k-level status, when we were really promised PE. One could argue that we were promised second-from-the-top status just as easily as claims that Infinite Elites were promised top-level status, rather than the 50k-level that they were also originally awarded.
rrect. You were promised Premier Executive, a status that no longer exists because it has been renamed to and maps to Premier Gold. I can certainly see how some claim that as the second tier status it maps to Premier Platinum in the new program. Anyone who actually looks at the requirements of these levels, however, from outside the haze of Million-Miler rose-colored glasses, can see what UA intended -- that Premier Executive in the old program maps to Premier Gold in the new one.