Jun 30, 2013, 2:46 pm
CO/UA Million Mile (and Beyond) Flyer Benefits, Effective Spring 2012
Dec 2, 2013, 8:46 am
#5641
FlyerTalk Evangelist
Join Date: Apr 2006
Location: Los Angeles, California
Programs: United, American, Delta, Hyatt, Hilton, Hertz, Marriott
Posts: 14,807
Dec 2, 2013, 9:24 am
#5642
Join Date: Oct 2012
Location: NYC
Programs: AADULtArer
Posts: 5,694
After 15 Million miles on United, I would say we are in the right direction. The merger was a tough go and there are still a few wrinkles to iron out, but it will be a great airline once we settle down in 2014.It's market driven and I have a lot confidence in our leadership to put us in the right direction.
(If you met me in person, you would be glad not to be me, too.... )Its statements like this
"I have to fly one year to redeem one free FC ticket to Asia. "
that show why all the airlines have gone to spend to group and perk customers, like UA1flyer , who make them money vs the low value fliers.
How long should you have to fly before you get a free 1000-2000USD trip? A lot longer than a year, I think. Probably 20,000 spend minimum.
Last edited by LaserSailor; Dec 2, 2013 at 9:25 am Reason: removed personal stuff
Dec 2, 2013, 11:02 am
#5643
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Dec 2, 2013, 9:54 pm
#5644
Join Date: Jul 2004
Location: Chicago USA
Programs: *A Junkie, SQ PPS, Skywards Gold, 2 Million Mile Flyer;*wood LT Plat, BA MM
Posts: 1,762
Dec 21, 2013, 10:43 pm
#5645
Join Date: Nov 2010
Location: LAX
Programs: UA1KMM SPGPLAT
Posts: 480
With all due respect to you ua1flyer, I do not share your confidence. Since the merger, UA has shown a distinct lack of leaders and a swag of followers inherited from CO who have no concept of customer loyalty. In every area since the merger my assessment of this airline (I can't bring myself to write UA as it is not the airline I knew) is that it has failed miserably.
Dec 21, 2013, 11:11 pm
#5646
FlyerTalk Evangelist
Join Date: Jun 2000
Location: Sunny SYDNEY!
Programs: UA Million Miler. (1.9M) Virgin Platinum. HH Diamond + SPG Gold
Posts: 32,330
"It costs 20 times more to attract a NEW high yield client, than to retain an existing one."
I am not getting paid $3 million a year like Jeffy, but if he knew even Sales #101 he'd be aware of this time proven truism.
To lie in writing to your BEST clients, rusted on for decades as Million Miler 1Ks, like I was, is commercial suicide.
Promise us a couple of measly Regionals a year for "LIFE" on the website, and then tell us all to pound sand, and all bets are off, will go down as one of the dumbest things any airline has even done to Top Elites.
Cost to them to keep their word - NIL as they control inventory - and cost of many 1000s of top end once rusted on and loyal fliers defecting is already showing on the bottom line, for all to see.
Losing 1000 folks spending $50,000 a year is $50 million lost revenue annualy. 10,000 of them is $500 million.
Those that get paid $3 million should already know this VERY basic math. @:-)@:-)
I am not getting paid $3 million a year like Jeffy, but if he knew even Sales #101 he'd be aware of this time proven truism.
To lie in writing to your BEST clients, rusted on for decades as Million Miler 1Ks, like I was, is commercial suicide.
Promise us a couple of measly Regionals a year for "LIFE" on the website, and then tell us all to pound sand, and all bets are off, will go down as one of the dumbest things any airline has even done to Top Elites.
Cost to them to keep their word - NIL as they control inventory - and cost of many 1000s of top end once rusted on and loyal fliers defecting is already showing on the bottom line, for all to see.
Losing 1000 folks spending $50,000 a year is $50 million lost revenue annualy. 10,000 of them is $500 million.
Those that get paid $3 million should already know this VERY basic math. @:-)@:-)
Last edited by ozstamps; Dec 21, 2013 at 11:18 pm