CO/UA Million Mile (and Beyond) Flyer Benefits, Effective Spring 2012
#1006
Join Date: Apr 2008
Posts: 2,358
Why chase away loyal customers?
Since the "step-up" from lifetime BIS-UA-metal mile to lifetime EQMs happens on 31 Dec 2011, as well as the transfer of CO lifetime tallies to UA, technically does that mean on 31 Dec 2011 the perks are evaluated based on the 2011 program or the 2012 program?
Methinks that if the answer is the 2011 program, that there would be far fewer of UA/CO's most-valuable customers grumbling on this thread (and in real life) than if the answer is the 2012 program.
In other words, do the one-time step-up, combine, dole out the perks as per the 2011 program (including lifetime regionals and lifetime RCC->United Club membership), then start Januarly 1 with the new program and terms.
If you go back and read this very long thread, you will see that the complaints have to do with discrimination of married or "significant others" versus widowed or single, demotion to third place rather than second place (pecking order), a 50% reduction in bonus miles and, of course, the default on promised two annual regional upgrades. That is the "grumbling", not the one-time adjustment that will be made at 12/31/2011 for 2012.
A simple grandfathering of those who achieved million-mile status before the two frequent flyer programs are merged would keep United from losing a lot of long time loyal customers.
The "cost" to grandfather those million-milers is minuscule compared to the loss of future revenue of the customers who feel they were misled and plan to abandon United for Delta or American. Those two airlines might not be the "biggest" but from what I hear, customers' loyalty is rewarded fairly and customers can rely on the word of their management.
Oh, and by the way, based on what I learned from reliable sources, Delta and American will status match.
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#1007
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
I know a 1K flyer here in the Bay Area that has communicated with a number of AA management folks trying to get an EXP match or challenge without success. He does a lot of paid business class travel.
Now, if you're going to the One World MegaDo you might have some status match options there.
#1008
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,824
Grandfathering does not address the inequality issue of people who can use the spouse/SO beneft and people who cannot. I think a more fair way is to have annual options for 1MMs, whether reached before or after the change: spousal benefit or two RPUs.
#1009
Join Date: Sep 2006
Location: Princeton, NJ; Lviv Ukraine
Programs: UA 3.6MM, AF/KL Lifetime Plat, BA Gold, AA 1MM, IC Spire RA, Kimpton IC, Marriott Plat, et alia
Posts: 2,732
With all due respect, we are not "grumbling" over the one-time EQMs adjustment.
If you go back and read this very long thread, you will see that the complaints have to do with discrimination of married or "significant others" versus widowed or single, demotion to third place rather than second place (pecking order), a 50% reduction in bonus miles and, of course, the default on promised two annual regional upgrades. That is the "grumbling", not the one-time adjustment that will be made at 12/31/2011 for 2012.
A simple grandfathering of those who achieved million-mile status before the two frequent flyer programs are merged would keep United from losing a lot of long time loyal customers.
The "cost" to grandfather those million-milers is minuscule compared to the loss of future revenue of the customers who feel they were misled and plan to abandon United for Delta or American. Those two airlines might not be the "biggest" but from what I hear, customers' loyalty is rewarded fairly and customers can rely on the word of their management.
Oh, and by the way, based on what I learned from reliable sources, Delta and American will status match.
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If you go back and read this very long thread, you will see that the complaints have to do with discrimination of married or "significant others" versus widowed or single, demotion to third place rather than second place (pecking order), a 50% reduction in bonus miles and, of course, the default on promised two annual regional upgrades. That is the "grumbling", not the one-time adjustment that will be made at 12/31/2011 for 2012.
A simple grandfathering of those who achieved million-mile status before the two frequent flyer programs are merged would keep United from losing a lot of long time loyal customers.
The "cost" to grandfather those million-milers is minuscule compared to the loss of future revenue of the customers who feel they were misled and plan to abandon United for Delta or American. Those two airlines might not be the "biggest" but from what I hear, customers' loyalty is rewarded fairly and customers can rely on the word of their management.
Oh, and by the way, based on what I learned from reliable sources, Delta and American will status match.
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All I'm sugesting is to "grandfather" some more people into the old program, according to the old rules. The added miles from the EQM adjustment (big for some, small for others) as well as the added miles from the transferred lifetime miles from CO (ditto) would push a certain number of people up another MM tier (or more).
If the EQM adjustment and CO mile transfer are performed and status re-evaluated according to the 2011 program (meaning a whole new crop of people will receive some of these expiring benefits, for life), rather than according to the 2012 program, this will reduce the number of people who feel they have "lost" a benefit of the old program. Since the step-up and transfer occur on the last day of 2011, one could imagine an immediate re-evaluation of MM status still under the 2011 program, rather than waiting for a re-evaluation on the first day of the 2012 program. That is what I'm advocating, and it is a move that would benefit anyone for whom the step-up and/or CO transfer push them up a MM tier. In this case, anyone qualifying for another tier based on the step-up and/or CO transfer would potentially be "grandfathered" some additional benefits for which they would otherwise not be eligible according to the 2012 program. and would gain a few more SWUs in their accounts for the threshold(s) they've crossed. No loss for anyone vs starting with the 2012 program, and a gain for some people who are bumped up a tier. Doesn't solve everyone's complaints, but makes some people happier with the new program than they otherwise would be.
As for grandfathering those people who have achieved lifetime CR or lounge benefits under the old benefit, I believe that is already partially in the program (at least the lounge status; the CR I think is not but frankly CRs are much less useful since the unlimited upgrade program began). I'm suggesting that this be done based not before the step-up and combination of accounts, but after. Of course that means anyone who qualified before continue to qualify for grandfathering, but my proposal extends the grandfathering to far more people and is a superset of grandfathering only those who qualify before.
Last edited by vsevolod4; Nov 1, 2011 at 3:41 am
#1010
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
Since the step-up and transfer occur on the last day of 2011, one could imagine an immediate re-evaluation of MM status still under the 2011 program, rather than waiting for a re-evaluation on the first day of the 2012 program. That is what I'm advocating, and it is a move that would benefit anyone for whom the step-up and/or CO transfer push them up a MM tier. In this case, anyone qualifying for another tier based on the step-up and/or CO transfer would potentially be "grandfathered" some additional benefits for which they would otherwise not be eligible according to the 2012 program. and would gain a few more SWUs in their accounts for the threshold(s) they've crossed. No loss for anyone vs starting with the 2012 program, and a gain for some people who are bumped up a tier. Doesn't solve everyone's complaints, but makes some people happier with the new program than they otherwise would be.
#1011
Join Date: Jan 2010
Location: SFO
Programs: UA 1K 2.3M Lifetime, Mariott Plat for life
Posts: 49
This is a very good point, especially for those of us closing in on 2MM which would give United Club for life. This assumes that CO flyers that have crossed the 2MM mark are given this award. Anyone know? dave
#1012
Join Date: Jul 2009
Location: IAH
Programs: UA 2MM, Hyatt Diamond, SPG Gold
Posts: 2,166
CO 2MM flyers got gold level elite status for life and no club membership.
#1013
Join Date: Jan 2010
Location: SFO
Programs: UA 1K 2.3M Lifetime, Mariott Plat for life
Posts: 49
#1014
Join Date: Dec 2010
Location: ORD
Programs: UA 1K/MM, MC Life Plat, HH Gold
Posts: 722
Unlikely now that I can get the lifetime club membership, but does it include a spouse card? If not, can you pay some increment to get it, or would your spouse pay full membership cost?
#1015
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,867
UA site - United Club membership details
CO site - United Club membership details
no lifetime otions on either site at this point
#1016
Join Date: Dec 2010
Location: ORD
Programs: UA 1K/MM, MC Life Plat, HH Gold
Posts: 722
Lounge membership (annual, multi-year or lifetime -- when it was available) has a spousal option at a reduced rate.
UA site - United Club membership details
CO site - United Club membership details
no lifetime otions on either site at this point
UA site - United Club membership details
CO site - United Club membership details
no lifetime otions on either site at this point
I'm curious because for many of us with spouses who travel independently and also want to use the club, a lifetime membership that still required the spouse to buy at full price is far less valuable than it would seem.
#1017
Join Date: Jun 2002
Location: Southern California, GVA, SIN, LHR, BRU, CDG
Programs: UA LT GS 4.12MM (4.08MM BIS), AA EXP 1.86MM ,DL DM 1.1MM, HH LT Diamond, SPG Platinum
Posts: 1,182
Lounge membership (annual, multi-year or lifetime -- when it was available) has a spousal option at a reduced rate.
UA site - United Club membership details
CO site - United Club membership details
no lifetime otions on either site at this point
UA site - United Club membership details
CO site - United Club membership details
no lifetime otions on either site at this point
#1018
Join Date: Mar 2011
Location: SAN
Programs: Delta Gold. Hilton Diamond. Hyatt Explorist.
Posts: 1,677
I think it is a good bet that you will get the same benefit, club for life.
#1019
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,867
The two programs are separate in 2011, CO OP has a MM program and UA MP has a MM program. In 2012, there is a common program and it does not include UC / RCC for life at any level.
Your guide to the MileagePlus Million Miler program.
#1020
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,490
As a Million Miler, will I continue to receive 2 Regional
Upgrades for life?
Yes. We are committed to providing Million Mile Flyers, our most loyal
members, with lifetime benefits in recognition of their travels on
United. Among those benefits are two Regional Upgrades, awarded
annually to the member.
Upgrades for life?
Yes. We are committed to providing Million Mile Flyers, our most loyal
members, with lifetime benefits in recognition of their travels on
United. Among those benefits are two Regional Upgrades, awarded
annually to the member.
Last edited by Fredd; Nov 2, 2011 at 10:47 am