Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Another example that this is going to be COdbaUA

Community
Wiki Posts
Search

Another example that this is going to be COdbaUA

Thread Tools
 
Search this Thread
 
Old Aug 3, 2011 | 10:29 am
  #31  
Suspended
 
Join Date: Jun 2011
Posts: 82
Originally Posted by UA-NYC
It's disingenuous to say that a company with a PMCO CEO and majority PMCO leadership team isn't tilting towards PMCO policies & procedures. Whether it's emotion, preference, financial decisions, etc. that's what's happening.

$misek's on record saying he came into the merger thinking E+ was DOA, that there was no way it could be profitable, and that he wanted to kill it off. You don't think there's any emotion in that? Lo and behold, PMUA books showed him that it actually was a pretty profitable enterprise. I'm hoping that was a humbling experience for him - but I doubt it.

We've already seen them backtrack (or start the process of backtracking) where their PMCO-mindset decisions have been in conflict with the realities of this airline. I'm sure we'll see many more as there's been a lot of shortsightedness to date.
No I don't see "emotion" in an opinion about E+. It was an EXPECTATION which had nothing to do with emotion and once properly studied, the decision to keep E+ was determined to be the more profitable. It is evidence that CO management is acting rationally and not emotionally. I think the emotion here stems from some UA customers who seem to think that everything management does is an affront to historic UA.
UAGuy2 is offline  
Old Aug 3, 2011 | 10:32 am
  #32  
Suspended
 
Join Date: Aug 2003
Location: SEA
Posts: 12,485
Originally Posted by UA-NYC
It's disingenuous to say that a company with a PMCO CEO and majority PMCO leadership team isn't tilting towards PMCO policies & procedures. Whether it's emotion, preference, financial decisions, etc. that's what's happening.
Why is it disingenuous?

Management reports to the Board of Directors, who in turn are accountable to the shareholders. The board has 9 PMUA directors and 7 PMCO directors, so a PMCO bias at that level seems unlikely.

Originally Posted by UA-NYC
$misek's on record saying he came into the merger thinking E+ was DOA, that there was no way it could be profitable, and that he wanted to kill it off. You don't think there's any emotion in that? Lo and behold, PMUA books showed him that it actually was a pretty profitable enterprise. I'm hoping that was a humbling experience for him - but I doubt it.

We've already seen them backtrack (or start the process of backtracking) where their PMCO-mindset decisions have been in conflict with the realities of this airline. I'm sure we'll see many more as there's been a lot of shortsightedness to date.
Rather than emotion, I think these points demonstrate a commitment to making decisions that will generate the best financial results.
sxf24 is offline  
Old Aug 3, 2011 | 10:34 am
  #33  
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
Posts: 12,947
Originally Posted by dinoscool3
They aren't personal attacks. You don't have all the behind the scenes info, and you don't understand that IAH is more important then IAD. Think about it, people avoid IAH because of B, do people avoid IAD because of C/D? Not so much. If IAH is going to be the biggest hub, you need to make everything nice for your passengers.
Why?
GoingAway is offline  
Old Aug 3, 2011 | 10:37 am
  #34  
Suspended
 
Join Date: Aug 2003
Location: SEA
Posts: 12,485
Originally Posted by channa
The point is the lack of objectivity by the heavily CO-sided management team, and their predisposition to doing things CO's way.
How do you know that "doing things CO's way" is different from doing things the best way?

Originally Posted by channa
Making "prudent business decisions" is not cut and dry. Many assumptions have to be made, and how one looks at those assumptions can dictate the outcome.

You can look at something as basic as coffee or pillows. CO spends $X for coffee. UA spends $Y. If X < Y is X the prudent business decision? Not necessarily. If Y allows you to position yourself as a higher-end offering that people may pay for, or increase customer satisfaction thereby increasing future business, then perhaps the differential may be worthwhile. Who knows.
Are you saying that no consideration is giving to the decision making process besides an evaluation of costs? That's a pretty hefty allegation...

Originally Posted by channa
Gordon understood this -- he had that famous pizza comment about taking so much off the pizza that nobody wants it.
A valid point. Yet, despite all of the maligned changes made thus far, UA is seeing more higher yield traffic. How do you reconcile that?
sxf24 is offline  
Old Aug 3, 2011 | 10:40 am
  #35  
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
Posts: 12,947
Originally Posted by sxf24
A valid point. Yet, despite all of the maligned changes made thus far, UA is seeing more higher yield traffic. How do you reconcile that?
Don't want to get into the argument, but this is more a result of reduced capacity than anything else, IMO. There are just fewer choices and less competition overall when people need to travel. The high yield, aka biz traveler business, is built upon wheeling and dealing of the pricing and has little to do with the actual service being provided (until its far in the negative and there is a rebellion against the contracted provider).
GoingAway is offline  
Old Aug 3, 2011 | 10:42 am
  #36  
5M
100 Nights
200 Countries Visited
20 Years on Site
 
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: United Nations 193, UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 6,362
Originally Posted by Carolinian
That is you, but for me an extra connection is well worth it to avoid the IAD hellhole.
Yes, except most WAS-Europe fares specifically prohibit routing via ORD.
ironmanjt is offline  
Old Aug 3, 2011 | 10:42 am
  #37  
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,092
Originally Posted by sxf24
How do you know that "doing things CO's way" is different from doing things the best way?
Because UA had higher revenues and higher operational reliabilty than CO. Plus from a frequent-flyer perspective and having been Elite on both CO and UA, I see that historically, UA better understood the needs of FFs.


Originally Posted by sxf24
Are you saying that no consideration is giving to the decision making process besides an evaluation of costs? That's a pretty hefty allegation...
No. I'm just aware of CO's tendencies.


Originally Posted by sxf24
A valid point. Yet, despite all of the maligned changes made thus far, UA is seeing more higher yield traffic. How do you reconcile that?
Better network; improving economy.
channa is offline  
Old Aug 3, 2011 | 10:44 am
  #38  
5M
100 Nights
200 Countries Visited
20 Years on Site
 
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: United Nations 193, UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 6,362
Originally Posted by channa
You just need a mobile lounge between EWR and IAD, and the problem is solved.
I'll be happy just to get increased availability between DCA and EWR....that way I can avoid IAD!
ironmanjt is offline  
Old Aug 3, 2011 | 10:49 am
  #39  
 
Join Date: Aug 2010
Location: DCA/IAD
Programs: UA*S/Club, Hyatt Plat, Marriott Silver
Posts: 485
Originally Posted by sxf24
In addition to other false assumptions already identified by other posters, your position is based on the theory that the landlord-tenant relationships are identical for UA at both IAH and IAD. They're not.
I imagine the $6 billion partial-hole in the ground the WMAA is helping to finance probably limits its ability to pony up cash for terminal improvements; looks like the city of Houston is paying for 30% of the Terminal B renovations.
Bulldog83 is offline  
Old Aug 3, 2011 | 10:50 am
  #40  
Suspended
 
Join Date: Jun 2005
Programs: Continental Gold Elite, United Premier Executive
Posts: 6,766
Originally Posted by halls120
I'll tell you the reason - COdbaUA is going to bleed the PMUA resources dry in order to benefit PMCO resources.
Actually, in this merger it's going to be the opposite -- it's PMCO cashflow paying for long-overdue PMUA capital expenditures.

Originally Posted by halls120
The facts are this - UA is going to sink money into improving IAH before they improve IAD. That is undeniable.
Sure, and it's probably for good reasons, as 1) IAH is the largest hub of the combined airline, and 2) generally speaking, Houston's airport authority is far more responsive to carrier issues & concerns and is much willing to play ball than the MWAA.

Last edited by iluv2fly; Aug 3, 2011 at 10:19 pm Reason: merge
HeathrowGuy is offline  
Old Aug 3, 2011 | 11:17 am
  #41  
All eyes on you!
15 Years on Site
 
Join Date: Apr 2009
Location: SFO
Programs: UA 1K/MM, AA GLD
Posts: 1,725
Originally Posted by UA-NYC
I don't see any stretch at all, given that virtually every decision / change at this point (other than naming) seems to tip towards the PMCO side / mindset
Originally Posted by UA-NYC
It's disingenuous to say that a company with a PMCO CEO and majority PMCO leadership team isn't tilting towards PMCO policies & procedures. Whether it's emotion, preference, financial decisions, etc. that's what's happening.

$misek's on record saying he came into the merger thinking E+ was DOA, that there was no way it could be profitable, and that he wanted to kill it off. You don't think there's any emotion in that? Lo and behold, PMUA books showed him that it actually was a pretty profitable enterprise. I'm hoping that was a humbling experience for him - but I doubt it.

We've already seen them backtrack (or start the process of backtracking) where their PMCO-mindset decisions have been in conflict with the realities of this airline. I'm sure we'll see many more as there's been a lot of shortsightedness to date.
If only there were some sort of http://www.flyertalk.com/forum/unite...-ua-vs-co.html Oh wait. There is. Stating that "virtually every decision tips towards the PMCO side" is intellectually dishonest. Your later post, in fact, disproves your very assertion with E+ where, wonder of wonders, they examined the numbers and made what they thought was the best decision going forward for the combined company.

Now, while it's true that the majority of the leadership is PMCO, two of the key positions as far as travelers go, President of Mileage Plus and the COO are both PMUA.
rob_flies_ua is offline  
Old Aug 3, 2011 | 11:21 am
  #42  
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K2MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,318
Originally Posted by dinoscool3
Think about it, people avoid IAH because of B, do people avoid IAD because of C/D? Not so much. If IAH is going to be the biggest hub, you need to make everything nice for your passengers.
I avoid IAD entirely - will backtrack to ORD to do a TATL or go to S. America. It's C/D, it's A, it's the new AeroTrain - it's everything. And I'm not alone. There are many more choices both in the DC area (BWI/DCA) and on the E. Coast generally (PHL, NYC airports, etc.) for connections.

Houston doesn't have the same level of competition in the city/region. People are going to go through there regardless.

IAD should have come first, sorry.
UA-NYC is offline  
Old Aug 3, 2011 | 11:22 am
  #43  
10 Countries Visited
20 Countries Visited
500k
15 Years on Site
 
Join Date: Oct 2006
Location: ANP
Programs: UA 1k, Marriott Titanium, HH gold, Avis/Hertz Pres
Posts: 1,425
IAD will be going away soon in this merger at this rate....just look at the start of the shift toward EWR with widebodies...once people stop flying out IAD, then CO oops I mean UA can argue noone uses IAD anymore.

I want my UA back!
dcsnowwake is offline  
Old Aug 3, 2011 | 11:27 am
  #44  
Suspended
 
Join Date: Aug 2003
Location: SEA
Posts: 12,485
Originally Posted by channa
Because UA had higher revenues and higher operational reliabilty than CO. Plus from a frequent-flyer perspective and having been Elite on both CO and UA, I see that historically, UA better understood the needs of FFs.
As noted by GoingAway, PMUA's revenue premium was largely a function of limited supply. However, post-merger, the airlines continue to have some of the best unit revenue and yield performance. It takes several months of bad coffee and pillowless flights to drive high value customers away, or the changes are generally acceptable (or beneficial) to high value customers.

Originally Posted by channa
No. I'm just aware of CO's tendencies.
What exactly does that mean? Do your rants have a logical basis, or is your position emotionally based?

Originally Posted by channa
Better network; improving economy.
I guess management is doing something right then.

Originally Posted by dcsnowwake
IAD will be going away soon in this merger at this rate....just look at the start of the shift toward EWR with widebodies...once people stop flying out IAD, then CO oops I mean UA can argue noone uses IAD anymore.

I want my UA back!
Yeah, the change in gauge of a handful of flights really kills a hub...

Last edited by iluv2fly; Aug 3, 2011 at 10:20 pm Reason: merge
sxf24 is offline  
Old Aug 3, 2011 | 11:29 am
  #45  
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K2MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,318
Originally Posted by UAGuy2
No I don't see "emotion" in an opinion about E+. It was an EXPECTATION which had nothing to do with emotion and once properly studied, the decision to keep E+ was determined to be the more profitable. It is evidence that CO management is acting rationally and not emotionally. I think the emotion here stems from some UA customers who seem to think that everything management does is an affront to historic UA.
Originally Posted by sxf24
Rather than emotion, I think these points demonstrate a commitment to making decisions that will generate the best financial results.
Wow, it sure was big of $misek to change his mind in the face of strong financial rationale and overwhelming consumer support. That's not a leadership trait, that's a cost of entry for the CEO position.

The bigger issue is that the guy walked into the merger biased against one of the strongest product features of his merger partner, CONVINCED it had no future at his new airline, as opposed to saying "I'm going to keep an open mind and let the facts decide".

Originally Posted by HeathrowGuy
Actually, in this merger it's going to be the opposite -- it's PMCO cashflow paying for long-overdue PMUA capital expenditures.
Wait, which airline has the severe widebody shortage?
UA-NYC is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.