Originally Posted by
channa
The point is the lack of objectivity by the heavily CO-sided management team, and their predisposition to doing things CO's way.
How do you know that "doing things CO's way" is different from doing things the best way?
Originally Posted by
channa
Making "prudent business decisions" is not cut and dry. Many assumptions have to be made, and how one looks at those assumptions can dictate the outcome.
You can look at something as basic as coffee or pillows. CO spends $X for coffee. UA spends $Y. If X < Y is X the prudent business decision? Not necessarily. If Y allows you to position yourself as a higher-end offering that people may pay for, or increase customer satisfaction thereby increasing future business, then perhaps the differential may be worthwhile. Who knows.
Are you saying that no consideration is giving to the decision making process besides an evaluation of costs? That's a pretty hefty allegation...
Originally Posted by
channa
Gordon understood this -- he had that famous pizza comment about taking so much off the pizza that nobody wants it.
A valid point. Yet, despite all of the maligned changes made thus far, UA is seeing more higher yield traffic. How do you reconcile that?