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United iPhone/iPad App-Questions, Answers, Bugs and etc [CONSOLIDATED]

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United iPhone/iPad App-Questions, Answers, Bugs and etc [CONSOLIDATED]

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Old Nov 16, 2011, 11:21 pm
  #301  
 
Join Date: Aug 2009
Location: SF East Bay
Programs: UA 1K, *A Gold, Hilton Silver, Marriott Plat+Amb, AA
Posts: 60
Has anyone had issues with flights not appearing in upcoming flights?
duck_77 is offline  
Old Nov 17, 2011, 8:10 am
  #302  
 
Join Date: Sep 2011
Location: BKK
Programs: UA 1K, HH Gold, Hertz Gold
Posts: 68
Originally Posted by duck_77
Has anyone had issues with flights not appearing in upcoming flights?
Yes. I booked a flight for May yesterday and when I opened the app, it was there, only my 3 other flights.

I logged out of the app, logged back in, and now it doesn't show any flights.

Thanks Jeff for taking away the free app also. What's next for UA?

^^^
hellomarty is offline  
Old Nov 17, 2011, 12:26 pm
  #303  
 
Join Date: Jan 2000
Location: Boulder, CO and Waimea, HI
Programs: UAL 1K MM
Posts: 748
Originally Posted by duck_77
Has anyone had issues with flights not appearing in upcoming flights?
Same issue for me. No companion on the missing flight but it does include one segment on US Airways as a code share.
hans is offline  
Old Nov 17, 2011, 1:38 pm
  #304  
FlyerTalk Evangelist
 
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,606
Originally Posted by hellomarty
Yes. I booked a flight for May yesterday and when I opened the app, it was there, only my 3 other flights.

I logged out of the app, logged back in, and now it doesn't show any flights.

Thanks Jeff for taking away the free app also. What's next for UA?

^^^
Taking away the free app

There is no charge for the UA app.
FriendlySkies is offline  
Old Nov 18, 2011, 7:31 am
  #305  
 
Join Date: Sep 2011
Location: BKK
Programs: UA 1K, HH Gold, Hertz Gold
Posts: 68
Originally Posted by FriendlySkies
Taking away the free app

There is no charge for the UA app.
That's right, it's a free app. Suddenly it doesn't function. I am guessing that UA is going to get rid of it?
hellomarty is offline  
Old Nov 18, 2011, 9:57 pm
  #306  
 
Join Date: Sep 2003
Location: Austin
Programs: CO Plat, Hertz Gold, Hilton & Avis Gold, Starwood Gold
Posts: 62
I-Phone App

I had the iphone CO app. Then it encouraged me to download the United app which appears identical and will be the one for the future. I did and now appear and the CO app wastes space. How do I get the CO app logo off my iphone 4?
bartonhill is offline  
Old Nov 18, 2011, 10:03 pm
  #307  
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Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,606
Originally Posted by bartonhill
I had the iphone CO app. Then it encouraged me to download the United app which appears identical and will be the one for the future. I did and now appear and the CO app wastes space. How do I get the CO app logo off my iphone 4?
Press and hold the CO icon. You'll see all of your apps start to float on the screen. Press the "X" next to CO and it will be deleted.
FriendlySkies is offline  
Old Nov 19, 2011, 7:45 am
  #308  
 
Join Date: Apr 2011
Posts: 1
App is broken for me too. Too bad because I liked the ability to checkin and get my boarding pass right from my phone.
TheXRavenX is offline  
Old Nov 19, 2011, 11:37 am
  #309  
 
Join Date: May 2011
Posts: 5,814
Originally Posted by TheXRavenX
App is broken for me too. Too bad because I liked the ability to checkin and get my boarding pass right from my phone.
If you have the old CO app, just download the new UA app and enter your Onepass information when logging in. It should have the same (or a bit more) functionality than the CO app.
edcho is offline  
Old Nov 20, 2011, 8:23 am
  #310  
 
Join Date: Sep 2011
Location: BKK
Programs: UA 1K, HH Gold, Hertz Gold
Posts: 68
Always used the UA app, not CO. Suddenly my flight are back!
hellomarty is offline  
Old Nov 20, 2011, 12:28 pm
  #311  
 
Join Date: Mar 2006
Location: Las Vegas
Programs: UA Gold 1.6 MM
Posts: 240
Erroneous "Flight Not Operated" error message

I'm flying UA xxx tomorrow AAA-ORD-CCC, two flight segments with same flight number and a gauge change at ORD.

When I check flight status on .bomb, it says everything is OK.

When I try to check status on the iPhone app by accessing the reservation and clicking on the "Flight Status" button it says "UA flight xxx doesn't operate between AAA and CCC on Nov. 21, 2011."

I wonder if this has something to do with the gauge change at ORD?
Jackstay is offline  
Old Nov 20, 2011, 8:44 pm
  #312  
 
Join Date: Dec 2009
Location: Chicago, IL
Programs: UA 1P, AA Gold, Hyatt Platinum, Marriott Platinum
Posts: 89
It is not working for me either. However, I just went to my reservations, keyed in my reservation number, and I was good to go. Yes, it's definitely a pain, but it only took a few minutes to get all my upcoming flights on there.
Izz24703 is offline  
Old Nov 20, 2011, 11:14 pm
  #313  
 
Join Date: Nov 2010
Programs: SPG Gold
Posts: 61
I now cannot find my home airport when searching for flights. I have six upcoming reservations all originating out of IYK, but when I search for the identifier under 'Book Flight' it brings up no airports. Very frustrating! I called the customer service number provided through the app to let them know, and the person I spoke with at Continental only offered to book a flight for me... My point in calling was to try and get the app fixed.
welless is offline  
Old Nov 21, 2011, 6:21 pm
  #314  
 
Join Date: Nov 2011
Location: Austin, Tx
Programs: DL PM, HH Plat, National Executive
Posts: 210
I don't see an iPad option on iTunes
charlesdemar is offline  
Old Nov 22, 2011, 12:52 pm
  #315  
 
Join Date: Jan 2000
Location: Boulder, CO and Waimea, HI
Programs: UAL 1K MM
Posts: 748
Anyone know of a way to "force" a confirmed reservation to appear on the iPhone app when it doesn't? I suspect it's because one segment is one another carrier (USAir) and that segment has a different confirmation number.
hans is offline  


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