Will UA use Purser, Lead or Service Mgr? - UA to standardize on "Purser" post-Oct2018
Jun 14, 2015, 8:43 pm
#91
Join Date: Aug 2009
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Here's why it matters to me. It's not about the title, but about how the responsibilities are split. I mostly fly domestically, and when I'm in first, I expect a higher level of service (I know, silly me). When flying PMUA, the purser/lead FA works the first class cabin, and when flying PMCO, the purser/lead FA generally doesn't. My experience, based on hundreds of flights over the last few years, is that I get better service when the purser/lead FA is providing the service. In PMUA, the purser tends to be attentive throughout the flight. In PMCO, the FA tends to do the minimum and then disappear to his or her seat.
Jun 14, 2015, 10:24 pm
#92
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Regardless what they call themselves or the position, is anyone truly in charge of in-flight services while that multi-million dollar asset is in the air?
Maybe I'm old fashioned, but IMHO, someone should have supervisory responsibility.
Maybe I'm old fashioned, but IMHO, someone should have supervisory responsibility.
Jun 15, 2015, 2:00 am
#93
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Here's why it matters to me. It's not about the title, but about how the responsibilities are split. I mostly fly domestically, and when I'm in first, I expect a higher level of service (I know, silly me). When flying PMUA, the purser/lead FA works the first class cabin, and when flying PMCO, the purser/lead FA generally doesn't. My experience, based on hundreds of flights over the last few years, is that I get better service when the purser/lead FA is providing the service. In PMUA, the purser tends to be attentive throughout the flight. In PMCO, the FA tends to do the minimum and then disappear to his or her seat.
Jun 15, 2015, 4:43 am
#94
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sUA crews don't disappear from the front cabin after meal service. At least one FA walks around filling water glasses, and is available in the galley if you're hungry while on a TPAC.
IME, most sCO crews disappear after meal service. And I'm not the only who has noted this.
IME, most sCO crews disappear after meal service. And I'm not the only who has noted this.
Jul 12, 2018, 3:58 pm
#95
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From AFA:
It appears that Domestic Purser and International Purser will be the new titles after the FA crew merge.
Beginning October 1, 2018 our on-board leaders will be referred to as International Pursers.
Jul 12, 2018, 5:53 pm
#96
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I prefer that. International Service Manager sounds too generic. That said, it is just a title, and all I really care about is consistency of onboard service (which UA lacks in spades).
Jul 12, 2018, 5:54 pm
#97
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Jul 12, 2018, 6:08 pm
#98
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It'll technically require a side letter to be signed, but with the United AFA MEC meetings this week, I'd imagine that letter is coming shortly.
Current staffing sheets and some other company reports suggest it will continue to be this way for the foreseeable future.
Jul 12, 2018, 6:19 pm
#99
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Jul 12, 2018, 6:21 pm
#100
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Jul 12, 2018, 7:12 pm
#101
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Jul 12, 2018, 7:21 pm
#102
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Jul 15, 2018, 8:26 pm
#104
Join Date: Jul 2005
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The name, from what I heard approx. 4 years ago, was to use Purser. Then it changed to the sCO term ISM during the wanying days of Smisek, went BACK to Purser, before the (awkward) FSL was then created. That lasted only a little longer than the bizarre pmCO livery typeface for “United Airlines”.
Now it’s back to pmUA purser like it rightfully should be.
Great to see it finally confirmed.
Now it’s back to pmUA purser like it rightfully should be.
Great to see it finally confirmed.