Mar 4, 2020, 11:15 pm
Last edit by: ISTFlyer
As 7 November 2020, The options if your travel is affected and the informations about refunds parts are moved to the new guide thread specific to the topic.
https://www.flyertalk.com/forum/turkish-airlines-miles-smiles/2028156-guide-thread-cv-19-ticketing-changes-rebooking-cancellation-open-ticket-options.html
PLEASE LOOK AT THIS LINK TO FIND INFORMATION ABOUT SALES OFFICES AND TK HOTLINE NUMBERS.
Up to date info on TK cancellations and refund/re-booking conditions: https://www.turkishairlines.com/en-be/announcements/coronavirus-outbreak/
This thread would continue to provide information about potential border closures, major schedule changes, and any restrictions on TK flights in the future.
Given the fast moving situation please check the TK website. Information in this thread is just guidance and may not be complete or already outdated.
The current situation is stressful and worrying for many of us, please remain friendly and calm. FT members can only give suggestions, they are not representatives of Turkish Airlines.
CURRENT SITUATION ABOUT CORONAVIRUS RELATED RESTRICTIONS
TK and AnadoluJet have resumed domestic flights on 1 June 2020. Almost all domestic routes have been resumed with reduced frequencies.
TK and AnadoluJet have resumed international flights on 11 June 2020. Please consider the short-haul operations and long-haul operations threads for more details on operating routes.
* Be aware that restrictions may change at any time. Please keep in touch with the information of missions in Turkey and information on the Turkish Airlines website if you're planning to travel in the upcoming days/weeks.
Currently there are no restrictions to enter Turkey or to transfer at Turkey. There is also no COVID test requirement for both entering Turkey and transit ( unless you are departing from Pakistan or your arrival country asks for one ) and no quarantine upon entering Turkey.
Some countries have not opened their airports for passenger flights from/to Turkey so Turkish Airlines is not operating to all of their destinations. More information could be found in the respective threads.
https://www.flyertalk.com/forum/turkish-airlines-miles-smiles/2028156-guide-thread-cv-19-ticketing-changes-rebooking-cancellation-open-ticket-options.html
PLEASE LOOK AT THIS LINK TO FIND INFORMATION ABOUT SALES OFFICES AND TK HOTLINE NUMBERS.
Up to date info on TK cancellations and refund/re-booking conditions: https://www.turkishairlines.com/en-be/announcements/coronavirus-outbreak/
This thread would continue to provide information about potential border closures, major schedule changes, and any restrictions on TK flights in the future.
Given the fast moving situation please check the TK website. Information in this thread is just guidance and may not be complete or already outdated.
The current situation is stressful and worrying for many of us, please remain friendly and calm. FT members can only give suggestions, they are not representatives of Turkish Airlines.
CURRENT SITUATION ABOUT CORONAVIRUS RELATED RESTRICTIONS
TK and AnadoluJet have resumed domestic flights on 1 June 2020. Almost all domestic routes have been resumed with reduced frequencies.
TK and AnadoluJet have resumed international flights on 11 June 2020. Please consider the short-haul operations and long-haul operations threads for more details on operating routes.
* Be aware that restrictions may change at any time. Please keep in touch with the information of missions in Turkey and information on the Turkish Airlines website if you're planning to travel in the upcoming days/weeks.
Currently there are no restrictions to enter Turkey or to transfer at Turkey. There is also no COVID test requirement for both entering Turkey and transit ( unless you are departing from Pakistan or your arrival country asks for one ) and no quarantine upon entering Turkey.
Some countries have not opened their airports for passenger flights from/to Turkey so Turkish Airlines is not operating to all of their destinations. More information could be found in the respective threads.
Coronavirus: Flight cancellations and entry restrictions
Mar 12, 2020, 8:20 pm
#47
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
I am not sure if you could change the outbound/inbound flight.
Mar 13, 2020, 5:00 am
#48
Join Date: Oct 2009
Location: Boston, USA
Programs: AA EXP, TK Elite, HH Gold, SPG/Marriott Gold
Posts: 939
For tickets bought between March 6-24, you don't need to cancel it by March 16 = no deadline.
I called TK a couple of hours ago and they told me to wait because TK is going to make an announcement regarding the flights to and from the US later today. I have a TATL flight with TK from the EU on April 1 so I'm affected too.
I called TK a couple of hours ago and they told me to wait because TK is going to make an announcement regarding the flights to and from the US later today. I have a TATL flight with TK from the EU on April 1 so I'm affected too.
Mar 13, 2020, 6:09 am
#49
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,119
I don't like the re-booking option - it seems a lot of people are charged between 200-500 EUR to change their flights.
Mar 13, 2020, 10:19 am
#51
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Original Poster
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,601
Flights to/from nine European countries – Austria, Belgium, Denmark, France, Germany, the Netherlands, Norway, Spain and Sweden – will be suspended until April 17.
Mar 13, 2020, 11:34 am
#52
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Original Poster
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,601
Mar 13, 2020, 12:20 pm
#53
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,119
Here's the detail:
Europe Flights:
Rights for our passengers who hold tickets for cancelled Germany, France, Spain, Norway, Denmark, Belgium, Austria, Sweden, Netherlands flights Change RequestsRights for our passengers who hold tickets for cancelled Germany, France, Spain, Norway, Denmark, Belgium, Austria, Sweden, Netherlands flights for February and March are listed below.For passengers who have tickets for Germany, France, Spain, Norway, Denmark, Belgium, Austria, Sweden, Netherlands flights between March 14, 2020 and April 17, 2020, reservation changes will be made free of charge if the new reservation is for a flight taking place by May 31, 2020.
Refund Requests
- Refunds will be issued for unused tickets.
- For partially used tickets, where the trip has not been completed, our passengers will be provided with route changes to the extent possible or will receive refunds for the non-used portion of the ticket.
Mar 13, 2020, 2:38 pm
#54
Join Date: Nov 2017
Posts: 60
I have several TK award ticket which are domestic US flights exclusively on UA metal. I've read the advisory in detail, but I'm still unclear if I'm able to cancel these tickets or not. They're not domestic TK flights, but they aren't technically international tickets either. My gut is I'm not eligible for any type of waiver, but does anyone know/have experience with their own travel plans that would provide a concrete answer?
Thanks all.
Thanks all.
Mar 13, 2020, 7:26 pm
#55
Join Date: Jan 2020
Posts: 66
I had 3 award tickets in J on a flight tomorrow for BRU-IST-GYD. Never happened to me before. What are my rights? Do I just get all the money and miles back (45,000 miles + few hundred EUR)? Or do I just get free rebooking for another date?
This was critical so I didn't wait for TK customer care (no one answering) and bought BRU-DXB-GYD on EK so rebooking doesn't help (especially since the ban is active until Apr 17 and will most likely be extended).
This was critical so I didn't wait for TK customer care (no one answering) and bought BRU-DXB-GYD on EK so rebooking doesn't help (especially since the ban is active until Apr 17 and will most likely be extended).
Mar 13, 2020, 9:36 pm
#56
Join Date: Oct 2016
Location: LAX
Programs: TK M&S, LH MM, Global Entry, Hertz Gold, Sixt Platinum
Posts: 1,087
I called in to cancel tickets today - US 1-800 number was busy repeatedly, so I dialed the Turkish number and got through to an agent immediately after entering my MS number.
Cancelling the flights and refund of money/miles was relatively painless. Im sad I dont get to take the trip, but its out of my hands and its best to be near your loved ones in crazy times like these.
Cancelling the flights and refund of money/miles was relatively painless. Im sad I dont get to take the trip, but its out of my hands and its best to be near your loved ones in crazy times like these.
Mar 14, 2020, 12:54 am
#57
Join Date: Mar 2016
Posts: 145
Has anyone had any experience of getting a full refund for cancelling a ticket where there is not an outright ban but instead are 14 day quarantine requirements?
Uzbekistan has just changed its rule for people who have been in the UK 14 days prior to entering Uzbekistan. They will now be required to spend 14 in quarantine which is longer than the trip I have there soon.
Uzbekistan has just changed its rule for people who have been in the UK 14 days prior to entering Uzbekistan. They will now be required to spend 14 in quarantine which is longer than the trip I have there soon.
Mar 14, 2020, 2:36 am
#58
Join Date: Mar 2007
Location: BNE, OOL
Programs: QFF WP, VA SG, Hhonors Diamond
Posts: 361
The wording for no change fee seems to have been updated at https://www.turkishairlines.com/en-int/zero-change-fee/ - now any international tickets bought before 31st March.
Doesn't really help me sadly, as my $2000 fare to change dates is $6000.
Doesn't really help me sadly, as my $2000 fare to change dates is $6000.
Mar 14, 2020, 3:00 am
#60
Join Date: Oct 2016
Location: LAX
Programs: TK M&S, LH MM, Global Entry, Hertz Gold, Sixt Platinum
Posts: 1,087