Help for getting refund
Jan 20, 2016 | 2:23 am
#1
Original Poster
Join Date: Dec 2015
Posts: 2
Help for getting refund
Hi,
I've ticket from Frankfurt (12/31/2015) to Taipei with T class, and go to manchester from Taipei (01/31/2016) with H class. Due to personal reason, I cannot make the manchester trip, so I need to get refund. So, I go to the official website, and they said I already took the first part of my journey, I have to make phone call. And I made a phone call to local office, they told me that T class cannot be refund so I can't have refund for the trip I am not going. But according the website, (http://www.turkishairlines.com/en-in...-classes-rules) both T and H class are refundable, does anyone know why they say T class is un-refundable?
Thanks in advance
I've ticket from Frankfurt (12/31/2015) to Taipei with T class, and go to manchester from Taipei (01/31/2016) with H class. Due to personal reason, I cannot make the manchester trip, so I need to get refund. So, I go to the official website, and they said I already took the first part of my journey, I have to make phone call. And I made a phone call to local office, they told me that T class cannot be refund so I can't have refund for the trip I am not going. But according the website, (http://www.turkishairlines.com/en-in...-classes-rules) both T and H class are refundable, does anyone know why they say T class is un-refundable?
Thanks in advance
Jan 20, 2016 | 3:03 am
#2
Join Date: Nov 2005
Programs: SK Gold, BA Silver, TP Silver
Posts: 920
Hi,
I've ticket from Frankfurt (12/31/2015) to Taipei with T class, and go to manchester from Taipei (01/31/2016) with H class. Due to personal reason, I cannot make the manchester trip, so I need to get refund. So, I go to the official website, and they said I already took the first part of my journey, I have to make phone call. And I made a phone call to local office, they told me that T class cannot be refund so I can't have refund for the trip I am not going. But according the website, (http://www.turkishairlines.com/en-in...-classes-rules) both T and H class are refundable, does anyone know why they say T class is un-refundable?
Thanks in advance
I've ticket from Frankfurt (12/31/2015) to Taipei with T class, and go to manchester from Taipei (01/31/2016) with H class. Due to personal reason, I cannot make the manchester trip, so I need to get refund. So, I go to the official website, and they said I already took the first part of my journey, I have to make phone call. And I made a phone call to local office, they told me that T class cannot be refund so I can't have refund for the trip I am not going. But according the website, (http://www.turkishairlines.com/en-in...-classes-rules) both T and H class are refundable, does anyone know why they say T class is un-refundable?
Thanks in advance
Results from ExpertFlyer.com
Code:
Fare Routing Search:
Departing FRA on 12/31/15 for TPE
Fare basis code THN3XPB
Flying TK
Routing via Eastern Hemisphere
Rule Category Rule Text
PENALTIES
CANCELLATIONS
TICKET IS NON-REFUNDABLE IN CASE OF NO-SHOW.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
IN THE EVENT OF NO SHOW - WHEN REFUND IS
REQUESTED AFTER DEPARTURE OF THE ORIGINALLY
SCHEDULED FLIGHT-
NOT PERMITTED EVEN FOR MEDICAL REASON
FOR NON REFUNDABLE TICKETS THE -YR- SURCHARGE
WILL NOT BE REFUNDED.
BEFORE DEPARTURE
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/REFUND.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
NOT PERMITTED EVEN FOR MEDICAL REASON
FOR NON REFUNDABLE TICKETS THE -YR- SURCHARGE
WILL NOT BE REFUNDED.
-
-
WHEN FARES ARE COMBINED THE MOST RESTRICTIVE
CONDITIONS APPLY
-
AFTER DEPARTURE
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/REFUND.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
NOT PERMITTED EVEN FOR MEDICAL REASON
FOR NON REFUNDABLE TICKETS THE -YR- SURCHARGE
WILL NOT BE REFUNDED.
-
-
WHEN FARES ARE COMBINED THE MOST RESTRICTIVE
CONDITIONS APPLY
-