Miles & Smiles number not recognised as Star Alliance Gold
Nov 16, 2015, 10:14 am
#1
Original Poster
Join Date: Apr 2007
Location: London
Programs: BA Gold
Posts: 451
Miles & Smiles number not recognised as Star Alliance Gold
Hi,
I have Miles & Smiles Elite plus. I have a number of Lufthansa and Austrian flights coming up. My Miles & Smiles number is lodged in the online reservation.
Last night I took my first leg of an Austrian flight. I was surprised to be denied lounge access as the agent said they couldn't see I was *Gold. I only had my luggage tag with me (not the full card) and she nearly didn't let me in with that as it has no expiry date. Eventually I was let in (but told I wouldn't be next time without the card)
I'm worried that my return leg on Austrian will be the same (I still don't have my card) - and my future Lufthansa flights.
Anyone else had this problem?
A
Has anyone else had this problem>
I have Miles & Smiles Elite plus. I have a number of Lufthansa and Austrian flights coming up. My Miles & Smiles number is lodged in the online reservation.
Last night I took my first leg of an Austrian flight. I was surprised to be denied lounge access as the agent said they couldn't see I was *Gold. I only had my luggage tag with me (not the full card) and she nearly didn't let me in with that as it has no expiry date. Eventually I was let in (but told I wouldn't be next time without the card)
I'm worried that my return leg on Austrian will be the same (I still don't have my card) - and my future Lufthansa flights.
Anyone else had this problem?
A
Has anyone else had this problem>
Nov 16, 2015, 10:40 am
#2
Join Date: Sep 2015
Posts: 15
Nov 17, 2015, 3:29 am
#3
Join Date: Apr 2007
Location: DSS
Posts: 830
Hi,
I have Miles & Smiles Elite plus. I have a number of Lufthansa and Austrian flights coming up. My Miles & Smiles number is lodged in the online reservation.
Last night I took my first leg of an Austrian flight. I was surprised to be denied lounge access as the agent said they couldn't see I was *Gold. I only had my luggage tag with me (not the full card) and she nearly didn't let me in with that as it has no expiry date. Eventually I was let in (but told I wouldn't be next time without the card)
I'm worried that my return leg on Austrian will be the same (I still don't have my card) - and my future Lufthansa flights.
Anyone else had this problem?
A
Has anyone else had this problem>
I have Miles & Smiles Elite plus. I have a number of Lufthansa and Austrian flights coming up. My Miles & Smiles number is lodged in the online reservation.
Last night I took my first leg of an Austrian flight. I was surprised to be denied lounge access as the agent said they couldn't see I was *Gold. I only had my luggage tag with me (not the full card) and she nearly didn't let me in with that as it has no expiry date. Eventually I was let in (but told I wouldn't be next time without the card)
I'm worried that my return leg on Austrian will be the same (I still don't have my card) - and my future Lufthansa flights.
Anyone else had this problem?
A
Has anyone else had this problem>
Try to enter your E+ No.again during OLCI
This thread might be interesting for you: http://www.flyertalk.com/forum/turki...gold-card.html
Nov 17, 2015, 4:09 am
#4
Join Date: Aug 2010
Programs: TK Elite Plus, SAS EBG, QR Platinum, Hilton Diamond
Posts: 2,301
Did you earn it or did you status match it? I've never had any problems with my Elite Card which was earned the regular way. Seems like many people who have just gotten their status match are experiencing this problem?
Nov 23, 2015, 11:26 am
#7
Join Date: Nov 2013
Programs: BA Silver, TK ElitePlus
Posts: 74
Had the same last week with A3 BRU-ATH and return. System did not recognise Elite status but no problems with lounge access and miles were in my account within 24h... probably an IT glitch? I am flying the same route in 3 weeks - curious to see if this persists.
JJBe
JJBe
Hi,
I have Miles & Smiles Elite plus. I have a number of Lufthansa and Austrian flights coming up. My Miles & Smiles number is lodged in the online reservation.
Last night I took my first leg of an Austrian flight. I was surprised to be denied lounge access as the agent said they couldn't see I was *Gold. I only had my luggage tag with me (not the full card) and she nearly didn't let me in with that as it has no expiry date. Eventually I was let in (but told I wouldn't be next time without the card)
I'm worried that my return leg on Austrian will be the same (I still don't have my card) - and my future Lufthansa flights.
Anyone else had this problem?
A
Has anyone else had this problem>
I have Miles & Smiles Elite plus. I have a number of Lufthansa and Austrian flights coming up. My Miles & Smiles number is lodged in the online reservation.
Last night I took my first leg of an Austrian flight. I was surprised to be denied lounge access as the agent said they couldn't see I was *Gold. I only had my luggage tag with me (not the full card) and she nearly didn't let me in with that as it has no expiry date. Eventually I was let in (but told I wouldn't be next time without the card)
I'm worried that my return leg on Austrian will be the same (I still don't have my card) - and my future Lufthansa flights.
Anyone else had this problem?
A
Has anyone else had this problem>
Nov 24, 2015, 9:03 am
#8
Join Date: Feb 2005
Location: Germany
Programs: TK elite+(*gold), Marriott Lifetime Platinum, HH Diamond, IHG Diamond, (Ex-Hyatt Diamond/Globalist)
Posts: 226
Provide TK# at checkin and beware of mobile apps
Also make sure your number gets entered / NOT OVERWRITTEN at checkin.
I realized that
a.) some mobile Apps try to force my frequent flyer number with the airline who build the app on every checkin, overwriting my TK# from the PNR
b.) when booking a ticket online directly with an airline, they try to force my FF# with them on the booking (instead of my TK one when it's not TK)
c.) The same might happen when maybe A3 has your passport in their system
d.) never used a third party booking site for airline ticket, but might be worse with them...
As a data point: During the last 4 weeks, I had
1x LH, 2x UA, 2x NZ, 1xSQ, 2xTK (and in the 6 months before: 5xLH, 1xBR, 1xCA, 3xSQ, 4xLX, 2xUA, 2xTK) all international business class, except for 3xLH = intra German economy, I always checked in at a counter and always made sure my TK# was on the boarding pass. It never failed.
It always worked, and my TK status was always recognized by all the above *A carriers I used (when I made online bookings I had to adjust the # as mentioned above, and when I tried to use the apps for checkin, they sometimes replaced the ff# from the PNR as mentioned above).
I realized that
a.) some mobile Apps try to force my frequent flyer number with the airline who build the app on every checkin, overwriting my TK# from the PNR
b.) when booking a ticket online directly with an airline, they try to force my FF# with them on the booking (instead of my TK one when it's not TK)
c.) The same might happen when maybe A3 has your passport in their system
d.) never used a third party booking site for airline ticket, but might be worse with them...
As a data point: During the last 4 weeks, I had
1x LH, 2x UA, 2x NZ, 1xSQ, 2xTK (and in the 6 months before: 5xLH, 1xBR, 1xCA, 3xSQ, 4xLX, 2xUA, 2xTK) all international business class, except for 3xLH = intra German economy, I always checked in at a counter and always made sure my TK# was on the boarding pass. It never failed.
It always worked, and my TK status was always recognized by all the above *A carriers I used (when I made online bookings I had to adjust the # as mentioned above, and when I tried to use the apps for checkin, they sometimes replaced the ff# from the PNR as mentioned above).
Nov 24, 2015, 9:10 am
#9
Join Date: Feb 2005
Location: Germany
Programs: TK elite+(*gold), Marriott Lifetime Platinum, HH Diamond, IHG Diamond, (Ex-Hyatt Diamond/Globalist)
Posts: 226
Always have your card with ayou, at least for LH, LX, OS
For lounge access also make sure to carry your physical card:
I was an LH FTL till this year, and even when I was flying with LH as one of their own elite customers and they had the status printed on the boarding pass, they still required the physical card.
Had to show it for lounge access every time - again, as one of their own frequent fliers, flying on one of their own flights with my status on the boarding pass when trying to enter one of their own lounges operate by themself...
So if you want to access an OS/LH/LX lounge, better make sure to carry the card even if they print your status on the boarding pass...
I was an LH FTL till this year, and even when I was flying with LH as one of their own elite customers and they had the status printed on the boarding pass, they still required the physical card.
Had to show it for lounge access every time - again, as one of their own frequent fliers, flying on one of their own flights with my status on the boarding pass when trying to enter one of their own lounges operate by themself...
So if you want to access an OS/LH/LX lounge, better make sure to carry the card even if they print your status on the boarding pass...
Nov 24, 2015, 11:18 am
#11
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,624
Nov 25, 2015, 2:32 am
#12
Join Date: Nov 2005
Programs: BA Gold, TP Silver
Posts: 892
First agent just repeated what the machine said, second one pressed a few buttons and got me through as expected.