Miles&Smiles Elite is no more Star Gold card... [in some computer systems]
Apr 10, 2016, 5:58 am
#46
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,665
My trouble is having TK recognize not just my status, but my [UA] FFP # in general. It wouldn't let me add it during booking, nor could the phone agents do anything despite some clever thinking that it may have something to do with how my name is formatted on my ticket versus the way it is formatted with UA MP. I posted on the Newbie thread about this a month ago. I'll see in a few days whether I can get my FFP# added at check-in at the outstation in PRN using my *G card.
It's just strange, because TK is the only *A partner who has trouble pinning my FFP # with my reservation. I book OS flights on the OS website all the time, and they don't have a Middle Name box either (I don't think). So, I put FIRST MIDDLE in the First Name box on OS, and they always take my FFP #.
It's just strange, because TK is the only *A partner who has trouble pinning my FFP # with my reservation. I book OS flights on the OS website all the time, and they don't have a Middle Name box either (I don't think). So, I put FIRST MIDDLE in the First Name box on OS, and they always take my FFP #.
Apr 10, 2016, 6:03 am
#47
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,591
Apr 15, 2016, 7:55 am
#48
Join Date: Apr 2016
Posts: 5
I had the same thing happen to me on UA - after long discussion with three different agents at the check-in (no manager at check-in at that time) I managed to get my second bag added for no additional charge.
First I was denied access to lounge even though I had card with me (Chicago O'Hare) connecting to FRA. After showing and confirming gold status via TK Website I was granted access. Inside I talked to another agent who managed to add my G* status to BP. I asked him how he managed to do it since none of the others managed to do it. He explained to me that most people add the TK to the number in the front but he entered the number first and it didn't work but added TK at the end it seemed to be working. I will be flying IND - IAD - FRA - DXB + DXB - ZRH - ORD - IND in 3 weeks and see if it works with UA this time.
If somebody else has the issue in the meantime - try what the agent did in my case and let me know if it works or not.
Safe Travels!
First I was denied access to lounge even though I had card with me (Chicago O'Hare) connecting to FRA. After showing and confirming gold status via TK Website I was granted access. Inside I talked to another agent who managed to add my G* status to BP. I asked him how he managed to do it since none of the others managed to do it. He explained to me that most people add the TK to the number in the front but he entered the number first and it didn't work but added TK at the end it seemed to be working. I will be flying IND - IAD - FRA - DXB + DXB - ZRH - ORD - IND in 3 weeks and see if it works with UA this time.
If somebody else has the issue in the meantime - try what the agent did in my case and let me know if it works or not.
Safe Travels!
Apr 15, 2016, 11:58 am
#49
Join Date: Dec 2014
Location: HEL
Programs: AY+Plat
Posts: 865
I had the same thing happen to me on UA - after long discussion with three different agents at the check-in (no manager at check-in at that time) I managed to get my second bag added for no additional charge.
First I was denied access to lounge even though I had card with me (Chicago O'Hare) connecting to FRA. After showing and confirming gold status via TK Website I was granted access. Inside I talked to another agent who managed to add my G* status to BP. I asked him how he managed to do it since none of the others managed to do it. He explained to me that most people add the TK to the number in the front but he entered the number first and it didn't work but added TK at the end it seemed to be working. I will be flying IND - IAD - FRA - DXB + DXB - ZRH - ORD - IND in 3 weeks and see if it works with UA this time.
If somebody else has the issue in the meantime - try what the agent did in my case and let me know if it works or not.
Safe Travels!
First I was denied access to lounge even though I had card with me (Chicago O'Hare) connecting to FRA. After showing and confirming gold status via TK Website I was granted access. Inside I talked to another agent who managed to add my G* status to BP. I asked him how he managed to do it since none of the others managed to do it. He explained to me that most people add the TK to the number in the front but he entered the number first and it didn't work but added TK at the end it seemed to be working. I will be flying IND - IAD - FRA - DXB + DXB - ZRH - ORD - IND in 3 weeks and see if it works with UA this time.
If somebody else has the issue in the meantime - try what the agent did in my case and let me know if it works or not.
Safe Travels!
Apr 25, 2016, 6:26 am
#51
Join Date: Oct 2015
Location: Overseas
Programs: UA Platinum, AA, DL, Marriott Gold, Global Entry early adopter
Posts: 95
I had the same thing happen to me on UA - after long discussion with three different agents at the check-in (no manager at check-in at that time) I managed to get my second bag added for no additional charge.
First I was denied access to lounge even though I had card with me (Chicago O'Hare) connecting to FRA. After showing and confirming gold status via TK Website I was granted access. Inside I talked to another agent who managed to add my G* status to BP. I asked him how he managed to do it since none of the others managed to do it. He explained to me that most people add the TK to the number in the front but he entered the number first and it didn't work but added TK at the end it seemed to be working. I will be flying IND - IAD - FRA - DXB + DXB - ZRH - ORD - IND in 3 weeks and see if it works with UA this time.
If somebody else has the issue in the meantime - try what the agent did in my case and let me know if it works or not.
Safe Travels!
First I was denied access to lounge even though I had card with me (Chicago O'Hare) connecting to FRA. After showing and confirming gold status via TK Website I was granted access. Inside I talked to another agent who managed to add my G* status to BP. I asked him how he managed to do it since none of the others managed to do it. He explained to me that most people add the TK to the number in the front but he entered the number first and it didn't work but added TK at the end it seemed to be working. I will be flying IND - IAD - FRA - DXB + DXB - ZRH - ORD - IND in 3 weeks and see if it works with UA this time.
If somebody else has the issue in the meantime - try what the agent did in my case and let me know if it works or not.
Safe Travels!
So, I quoted Takeover04 because he mentions also having his TK M&S card, but it took 3 check-in agents to force through elite baggage allowance. Is it correct to assume that the UA agents were actually swiping the card at check-in before attempting to key his FFP # in manually?
Anyway, now if only I can get my lost luggage back. There was traffic yesterday landing into IST. And we were finally taxiing to apron after my onward segment was scheduled to begin boarding. So that was a fun sprint to cap off what probably was an 11 hour flight. I made the flight. But, my bag did not. And it was not on board on the next flight that arrived here this morning. WorldTracer has my bag listed as "Tracking Continues" now on T+18 since I was given my Property Irregularity Report. Here's to hoping it comes on tonight's flight. I welcome any suggestions on how I could be more proactive on getting my bag back. I'm otherwise patient, since I am home. Besides some clothes, I stand to lose a nice small painting I bought at the weekend market in Bangkok and a nice pair of gym shoes..
Apr 27, 2016, 7:00 am
#52
Join Date: Oct 2015
Location: Overseas
Programs: UA Platinum, AA, DL, Marriott Gold, Global Entry early adopter
Posts: 95
Anyway, now if only I can get my lost luggage back. There was traffic yesterday landing into IST. And we were finally taxiing to apron after my onward segment was scheduled to begin boarding. So that was a fun sprint to cap off what probably was an 11 hour flight. I made the flight. But, my bag did not. And it was not on board on the next flight that arrived here this morning. WorldTracer has my bag listed as "Tracking Continues" now on T+18 since I was given my Property Irregularity Report. Here's to hoping it comes on tonight's flight. I welcome any suggestions on how I could be more proactive on getting my bag back. I'm otherwise patient, since I am home. Besides some clothes, I stand to lose a nice small painting I bought at the weekend market in Bangkok and a nice pair of gym shoes..
Apr 30, 2016, 4:43 pm
#53
Join Date: Apr 2016
Posts: 5
As far as I remember the agent did not swipe my card before entering my FFT# into the system with TK at the end.
I will UA again next Saturday. We shall see if it works or not. If not I will ask the agent to try adding TK at the end of the number. I will update here.
I will UA again next Saturday. We shall see if it works or not. If not I will ask the agent to try adding TK at the end of the number. I will update here.
May 12, 2016, 11:54 pm
#54
Join Date: Dec 2014
Location: HEL
Programs: AY+Plat
Posts: 865
Did it work ?
May 17, 2016, 7:49 am
#55
Join Date: Apr 2016
Posts: 5
Everything worked fine this time. TK Number was already added to the system from when I booked my trip with UA. Gold was printed on all boarding tickets - flew UA + LH + SWISS and all Lounges worked fine as well. LH Senator Washington, LH Senator Frankfurt, LH Dubai, SWISS Senator Zurich (@ E Gates - just wow!).
May 27, 2016, 6:23 am
#57
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,665
Were you flying in SAS GO or PLUS? That might explain it if you entered on the left side of the reception desk, the Business lounge. The gates on the right hand side lead to the SAS Gold Lounge.
May 27, 2016, 1:45 pm
#58
Join Date: Dec 2014
Location: HEL
Programs: AY+Plat
Posts: 865
I was flying SAS GO on first flight but PLUS on return. However, I used Gold lounge upstairs both times and right hand side gate opened without any problem.
May 31, 2016, 2:42 pm
#59
Join Date: May 2016
Location: Italy
Posts: 6
Same for me with UA!!!
I'm in Vegas no, my status from VCE was recognised from the card only and not from the system. Today i checked in at EWR and the nightmare start, with my gold card in hand they ask me 100usd for the second luggage and they brake the star alliance rules; i paid the "kind" lady to wich my Card was not important, the only important thing was their computer. No priority boarding, no lounge and so the luggage! I'm really upset.
May 31, 2016, 5:38 pm
#60
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,591
I'm in Vegas no, my status from VCE was recognised from the card only and not from the system. Today i checked in at EWR and the nightmare start, with my gold card in hand they ask me 100usd for the second luggage and they brake the star alliance rules; i paid the "kind" lady to wich my Card was not important, the only important thing was their computer. No priority boarding, no lounge and so the luggage! I'm really upset.