Sep 8, 2017, 8:42 am
Last edit by: flyerby
E+ members receive two upgrade vouchers per membership year that can be used as system-wide upgrades. Vouchers are not delivered to E+ status holders in physical or electronic form and only exist on the screens of TK agents.
It is advisable to call TK to verify the number of vouchers you have prior to and after the upgrade (unless you have no vouchers left).
Upgrades are done by calling TK CS or a local TK office (by phone or email).
One voucher is needed to upgrade per direction. For example, the itinerary LHR-IST-BKK will need one voucher to upgrade, and the itinerary LHR-IST-BKK-IST-LHR will need two vouchers. If an agent tells you otherwise, HUCA.
How to find itineraries with availability for a voucher upgrade?
Find an itinerary in any class in Y that has 4 seats left in J booking class on the same itinerary as the Y. To be extra cautious, you may also check the individual legs (when applicable) for 4 seats left in J booking class. For example, for the itinerary LHR-IST-BKK, check at least that LHR-IST-BKK has 4 seats left in J booking class, and in addition, check LHR-IST and IST-BKK individually too.
You can no longer check for upgrade availability without having an e-ticket number.
A relatively low-risk method of proceeding is therefore...
1) Reserve a ticket online with TK but don't pay for the ticket yet. Just put it on hold for 48 hours for free for E+ members.
2) Book an economy class ticket on the same itinerary with a reputable USA-based OTA that offers a 24-hour cooling-off / full refund period.
3) Once you have received your e-ticket number, go to Manage Booking on the TK website and check if TK has offered a business upgrade with miles for your intineray. Any segment eligible for an upgrade with miles on the website is also eligible for an upgrade with E+ vouchers.
4) Another option would be to call TK CS and ask an agent to check if the ticket in (2) is upgradeable with your vouchers. Do not upgrade this ticket; just check.
5) Once availability is confirmed for your itinerary, pay for the ticket in (1). Upon payment and ticketing, call TK CS to ask an agent to upgrade this ticket.
6) Cancel for free the ticket in (2).
Another even lower-risk method would be to skip (1) and just upgrade the ticket in (2). If unsuccessful with the E+ upgrade, you can proceed to cancel your economy ticket within the 24-hour cooling-off period. Going with this route, you would then have to be in contact with the OTA and not TK in cases of schedule change, cancellation, or IRROP, which is not usually advisable unless you really have to.
You might be asked to enter a PIN number via an automatic system to access your vouchers; this is the PIN you use to log on to your TK M&S account.
It is advisable to call TK to verify the number of vouchers you have prior to and after the upgrade (unless you have no vouchers left).
Upgrades are done by calling TK CS or a local TK office (by phone or email).
One voucher is needed to upgrade per direction. For example, the itinerary LHR-IST-BKK will need one voucher to upgrade, and the itinerary LHR-IST-BKK-IST-LHR will need two vouchers. If an agent tells you otherwise, HUCA.
How to find itineraries with availability for a voucher upgrade?
Find an itinerary in any class in Y that has 4 seats left in J booking class on the same itinerary as the Y. To be extra cautious, you may also check the individual legs (when applicable) for 4 seats left in J booking class. For example, for the itinerary LHR-IST-BKK, check at least that LHR-IST-BKK has 4 seats left in J booking class, and in addition, check LHR-IST and IST-BKK individually too.
You can no longer check for upgrade availability without having an e-ticket number.
A relatively low-risk method of proceeding is therefore...
1) Reserve a ticket online with TK but don't pay for the ticket yet. Just put it on hold for 48 hours for free for E+ members.
2) Book an economy class ticket on the same itinerary with a reputable USA-based OTA that offers a 24-hour cooling-off / full refund period.
3) Once you have received your e-ticket number, go to Manage Booking on the TK website and check if TK has offered a business upgrade with miles for your intineray. Any segment eligible for an upgrade with miles on the website is also eligible for an upgrade with E+ vouchers.
4) Another option would be to call TK CS and ask an agent to check if the ticket in (2) is upgradeable with your vouchers. Do not upgrade this ticket; just check.
5) Once availability is confirmed for your itinerary, pay for the ticket in (1). Upon payment and ticketing, call TK CS to ask an agent to upgrade this ticket.
6) Cancel for free the ticket in (2).
Another even lower-risk method would be to skip (1) and just upgrade the ticket in (2). If unsuccessful with the E+ upgrade, you can proceed to cancel your economy ticket within the 24-hour cooling-off period. Going with this route, you would then have to be in contact with the OTA and not TK in cases of schedule change, cancellation, or IRROP, which is not usually advisable unless you really have to.
You might be asked to enter a PIN number via an automatic system to access your vouchers; this is the PIN you use to log on to your TK M&S account.
Elite Plus upgrade voucher
Feb 7, 2020, 4:01 pm
#721
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
The voucher credit to E+ accounts seems to have become a bit hit and miss. I had to approach customer service for mine, and received an apology and the voucher within a couple of days.
Feb 9, 2020, 1:27 am
#722
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
It strikes me how someone can come up with a process of ”loading vouchers onto an account”, on request by customer, through a feedback form, only. Seriously?
I did this too in anticipation to avoid problems when making a booking. It was just as people write here, through feedback form etc and in the end got info that they are loaded now.
I am still pretty confident however that when I am making a booking and calling in to upgrade, they are telling me I have no vouchers.
I did this too in anticipation to avoid problems when making a booking. It was just as people write here, through feedback form etc and in the end got info that they are loaded now.
I am still pretty confident however that when I am making a booking and calling in to upgrade, they are telling me I have no vouchers.
Feb 9, 2020, 8:28 am
#723
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
)I'm rather curious as to whether one should (or could):
- Add the lap infant to the Y ticket, presumably paying 10% of the Y fare for the lap infant, but essentially getting the infant upgraded for free along with the parent, unless the new system just blocks the upgrade
- Upgrade the Y ticket first, then add the lap infant later, again presumably meaning that 10% of the J fare would need to be paid.
Feb 10, 2020, 11:17 am
#724
Join Date: Feb 2017
Location: Czech Republic
Programs: TK E+
Posts: 38
Probably, they would reply back to your feedback on Monday or Tuesday and load the Elite Plus vouchers to your account.
If J availability is still there, you won't have any problems. If not, good luck as it would take a huge amount of time TK listening to the recordings of your phone call, opening inventory, etc...
If J availability is still there, you won't have any problems. If not, good luck as it would take a huge amount of time TK listening to the recordings of your phone call, opening inventory, etc...
I filed the report on Friday night, and Saturday around 1 pm, I already got a reply that two vouchers were added to my account. That's well, my first positive experience with TK support... (the fact that I needed the support is not that positive though.)
Now need to hope that the seats are still available in a week, because I've meanwhile flown to area with extra expensive roaming calls and too bad internet connection for Skype
Feb 20, 2020, 1:47 pm
#726
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Feb 22, 2020, 6:20 am
#728
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Mar 1, 2020, 12:51 pm
#730
Join Date: May 2016
Location: SFO, DUS
Programs: BA Gold (OW Emer), TK ELPL (*G), Hilton Gold, Marriott Gold, IHG Gold
Posts: 528
Does anyone have any experience what happens with an OTA booking in case of a schedule change? I assume the upgrade sticks, but would the OTA try to confirm the change (which may lead to a downgrade)?
Saw in this post that the upgrade is correctly reflected on Expedia - but how does it look like after a schedule change?
Saw in this post that the upgrade is correctly reflected on Expedia - but how does it look like after a schedule change?
Mar 1, 2020, 8:56 pm
#731
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Yes, however, if you are flying DPS-IST-XXX, J class availability should be present at both flights as married segments. You could do the mileage upgrade online if J fare class is available for your routing.
That's an interesting situation, probably the best thing would be to do nothing unless the flight is overbooked.
Does anyone have any experience what happens with an OTA booking in case of a schedule change? I assume the upgrade sticks, but would the OTA try to confirm the change (which may lead to a downgrade)?
Saw in this post that the upgrade is correctly reflected on Expedia - but how does it look like after a schedule change?
Saw in this post that the upgrade is correctly reflected on Expedia - but how does it look like after a schedule change?
Mar 6, 2020, 1:43 pm
#732
Join Date: Mar 2019
Posts: 5
I just stumbled with this when trying to upgrade my flight. I first called to see if I would be able to use the vouchers before booking. I was informed that they can only check if I already have the tickets. So I proceed to spend 30 minutes booking a reward ticket for mu husband and then an economy ticket for me only to be told that I do not have vouchers on my account.
I became E+ in June 2018, used the vouchers in 2018 and did not use any in 2019. I was told I need to send a feedback form and hope that there is still availability for upgrade. If not, I would need to explain that I tried to upgrade in the past. It is quite frustrating to say the least. When the whole schedule relies on everything working out and in the end you are missing what you are owed in your account with zero visibility.
Hoping that they reply on Monday and I still have the opportunity to upgrade
Update: Sent the feedback Friday evening, received reply Thursday morning. Vouchers have been added to my account, but they did not automatically upgrade my flight. I called separately and there were still seats available, so that worked out.
I became E+ in June 2018, used the vouchers in 2018 and did not use any in 2019. I was told I need to send a feedback form and hope that there is still availability for upgrade. If not, I would need to explain that I tried to upgrade in the past. It is quite frustrating to say the least. When the whole schedule relies on everything working out and in the end you are missing what you are owed in your account with zero visibility.
Hoping that they reply on Monday and I still have the opportunity to upgrade
Update: Sent the feedback Friday evening, received reply Thursday morning. Vouchers have been added to my account, but they did not automatically upgrade my flight. I called separately and there were still seats available, so that worked out.
Last edited by atanasova; Mar 12, 2020 at 3:35 am
Sep 23, 2020, 4:26 am
#733
Join Date: Sep 2020
Programs: TK M&S Elite, QR Gold
Posts: 1
Upgrade questions
Hi,
1. Is any economy fare upgradeable using E+ vouchers?
2. Can a return ticket (ex: IST-NYC-IST) be upgraded using 1 voucher if there is availability in both segments?
3. Can the vouchers be redeemed for people other than the voucher owner?
Thanks for the help
1. Is any economy fare upgradeable using E+ vouchers?
2. Can a return ticket (ex: IST-NYC-IST) be upgraded using 1 voucher if there is availability in both segments?
3. Can the vouchers be redeemed for people other than the voucher owner?
Thanks for the help
Sep 23, 2020, 4:48 am
#734
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
The Wiki at the opening of this thread is your bible on these issues.
Sep 23, 2020, 7:28 am
#735
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
And I understand from another thread that J bucket has been zeroed out network-wide for the duration of COVID with E+ upgrades only possible at the airport on the day of travel...