Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Jan 4, 2018, 11:47 pm
Join Date: May 2012
Posts: 264
Point of info regarding crossing at the land border from Canada into the United States and brining passengers with you who are Global Entry members (and have GE RFID cards) but who are not NEXUS members. CBP agent told me two days ago that while some CBP agents may allows this, it is a violation of the NEXUS rules, and not to do it. I looked carefully at the rules and they don't contradict what he said. The GE rules say that It says GE members may use the NEXUS lane when entering the US, but the NEXUS rules say the driver must be a NEXUS member and must ensure that all passengers also be NEXUS members when using the NEXUS lane to enter the US. There's nothing in the NEXUS rules that say passengers may have GE only.
Presumably if you have a GE-only passenger, you should switch seats, get him to drive through, and you'd all then be in compliance.
Presumably if you have a GE-only passenger, you should switch seats, get him to drive through, and you'd all then be in compliance.
Jan 5, 2018, 6:31 am
Join Date: Nov 2013
Location: PHL
Programs: AA - Plat, HHonors - Diamond, IHG - Plat, Marriott - Gold, National - Exec, Amtrak - Select, NEXUS
Posts: 1,075
Interestingly, I had my interview at Whirlpool (Niagara), where the interview occurs on the US side of the bridge. The interview involved CBSA followed by CBP and fingerprinting for GE. I was then sent to the office on the Canadian side for my NEXUS iris scan. That setup tells me the putting iris scan on Canadian soil was intentional, since the offices are literally 300 yards from each other.
Jan 5, 2018, 8:32 am
Join Date: Jan 2013
Location: YVR
Posts: 243
Jan 6, 2018, 11:20 am
Join Date: May 2013
Programs: NEXUS/GE
Posts: 521
https://www.cbp.gov/travel/trusted-t...bal-entry/card
Using Your Global Entry Card
We accept Global Entry cards for lawful U.S. entry at land and sea ports of entry.
Global Entry cards have radio frequency identification chips, which enable their use at Secure Electronic Network for Travelers Rapid Inspection (SENTRI) and NEXUS travel lanes when entering the United States at the land borders. You must follow all program rules for SENTRI when using this card at the Southern land border ports of entry.
You may use this card for expedited entry into the United States via the SENTRI and NEXUS lanes. The card is not valid for entry into Canada via the NEXUS lanes.
Jan 6, 2018, 6:20 pm
Join Date: Oct 2000
Location: SEA, or BOS, or MUC, or other places (probably connecting). "Detroit, Michigan is in the Eastern time zone."
Programs: DL PM/1MM, AS 100K, NEXUS/GE, CLEAR, Bonvoy Platinum, Hilton Gold
Posts: 1,201
Nit: "heading north" and "entering Canada" are not always the same thing. For people crossing the border via the Ambassador Bridge or Detroit-Windsor Tunnel (and, arguably, the Blue Water Bridge since it runs slightly northwest-southeast), heading south gets you into Canada and would therefore require NEXUS rather than accepting other US-based TTP cards.
Jan 7, 2018, 9:29 am
Join Date: Jan 2013
Location: YVR
Posts: 243
It's easy to get around this though, by switching seats and having your GE-only passenger drive when using the NEXUS lane into the US. Then you'll both be in compliance.
Jan 7, 2018, 11:33 am
Join Date: May 2016
Location: YUL
Programs: Aeroplan, NEXUS
Posts: 433
Correct, but if the vehicle driver has NEXUS, then he is bound by the NEXUS rules, which say that all passengers must also have NEXUS when using the NEXUS lane in to the US. There's nothing in the NEXUS rules that say you can bring passengers who have GE but not NEXUS through the NEXUS lane. This is what the CBP officer was explaining to me, that while some CBP agents at the border will allow NEXUS drivers to do this, others won't, because it's a violation of the NEXUS rules. He emphasized that I should NOT do this.
It's easy to get around this though, by switching seats and having your GE-only passenger drive when using the NEXUS lane into the US. Then you'll both be in compliance.
It's easy to get around this though, by switching seats and having your GE-only passenger drive when using the NEXUS lane into the US. Then you'll both be in compliance.
Jan 7, 2018, 3:23 pm
Join Date: Jul 2012
Location: Canada
Programs: BA Gold (OWE), Star Alliance Gold, Hilton Diamond
Posts: 2,194
Correct, but if the vehicle driver has NEXUS, then he is bound by the NEXUS rules, which say that all passengers must also have NEXUS when using the NEXUS lane in to the US. There's nothing in the NEXUS rules that say you can bring passengers who have GE but not NEXUS through the NEXUS lane. This is what the CBP officer was explaining to me, that while some CBP agents at the border will allow NEXUS drivers to do this, others won't, because it's a violation of the NEXUS rules. He emphasized that I should NOT do this.
It's easy to get around this though, by switching seats and having your GE-only passenger drive when using the NEXUS lane into the US. Then you'll both be in compliance.
It's easy to get around this though, by switching seats and having your GE-only passenger drive when using the NEXUS lane into the US. Then you'll both be in compliance.
It's almost as bad as SSSS on just one passenger in a multi passenger booking, as you can just give all your crap to whoever your travelling with and there is nothing to be searched. You know because terrorists never travel in groups?
I really wish Canada would have a 5 year Canada only version of Nexus (Not Canpass which only lasts for a year at a time)
Jan 10, 2018, 6:35 am
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
Does anyone have recent experience with passport renewal and updating the information with NEXUS? I do remember the CBSA agent mentionning that I would have to go in-person to update my passport information but the NEXUS website now says that updates can be done through the TTP portal and "that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA".
If I can avoid a trip to the airport just to update my NEXUS/passport data, that would be great, but I want to make sure the information posted online is correct!
If I can avoid a trip to the airport just to update my NEXUS/passport data, that would be great, but I want to make sure the information posted online is correct!
Jan 10, 2018, 8:55 am
Join Date: Aug 2016
Posts: 33
I would suggest to give them a call first, it may save you a trip. I believe that the general consensus here in regards to passport information update is to do online update first and follow up with a visit to NEXUS enrollment centre as apparently the online update does not propagate to CBSA systems.
You may be able to do it via phone call as per post 10229 here - https://www.flyertalk.com/forum/trus...l#post27776191
I did the passport info update in December 2017 in person at YYZ NEXUS office (after updating same info online first) and based on comments from both agents, CBSA did not see the new info while CBP did see it.
You may be able to do it via phone call as per post 10229 here - https://www.flyertalk.com/forum/trus...l#post27776191
I did the passport info update in December 2017 in person at YYZ NEXUS office (after updating same info online first) and based on comments from both agents, CBSA did not see the new info while CBP did see it.
Last edited by Iceland; Jan 10, 2018 at 8:56 am Reason: typo
Jan 10, 2018, 10:49 am
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Does anyone have recent experience with passport renewal and updating the information with NEXUS? I do remember the CBSA agent mentionning that I would have to go in-person to update my passport information but the NEXUS website now says that updates can be done through the TTP portal and "that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA".
If I can avoid a trip to the airport just to update my NEXUS/passport data, that would be great, but I want to make sure the information posted online is correct!
If I can avoid a trip to the airport just to update my NEXUS/passport data, that would be great, but I want to make sure the information posted online is correct!
My first hand experience confirms you don't need to update passport (assuming update is merely to passport# and expiry date) in person; only an update online is necessary.
Jan 10, 2018, 3:43 pm
Join Date: Mar 2013
Location: Minnesota
Posts: 367
I have always assumed it had to do with InfoSec, since the iris scan is NEXUS-only and the initial scanning (creation) and kiosk use (access) of the iris scan data only occurs in Canada. The data may be held in a system that is isolated from extra-national (to Canada) access. Even though some of the NEXUS program data is shared with CBP, the iris scan data appears to be Canada-only.
Interestingly, I had my interview at Whirlpool (Niagara), where the interview occurs on the US side of the bridge. The interview involved CBSA followed by CBP and fingerprinting for GE. I was then sent to the office on the Canadian side for my NEXUS iris scan. That setup tells me the putting iris scan on Canadian soil was intentional, since the offices are literally 300 yards from each other.
Interestingly, I had my interview at Whirlpool (Niagara), where the interview occurs on the US side of the bridge. The interview involved CBSA followed by CBP and fingerprinting for GE. I was then sent to the office on the Canadian side for my NEXUS iris scan. That setup tells me the putting iris scan on Canadian soil was intentional, since the offices are literally 300 yards from each other.
Jan 10, 2018, 5:31 pm
Join Date: Nov 2009
Location: LAS/GRU/DUB
Programs: Amex, JPMR, Nexus
Posts: 365
Other than the Seattle location, are there any locations that aren't essentially on the border or on Canadian soil? If the office is on the border, there should be a CBSA checkpoint on Canadian soil that could have an iris scanner if needed. (Interestingly, when I did my interview, I actually did the US side at the CBP office/checkpoint, then was instructed to drive to the CBSA checkpoint on the other side of the border to finish there.)
Jan 10, 2018, 6:32 pm
Join Date: Jul 2003
Posts: 336
I recently renewed my passport information on line and had crossed the border multiple times with no problem. For some reason I could not enter the information for my renewed drivers license. Because I live so close to the B.C./Washington state border I made a trip to the Birch Bay Village Nexus office mainly to make sure all other information was o.k. for international travel. The only thing they were interested in was updating my drivers license but they couldn't tell me about my iris scan. The Canadian office is about 5 minutes away right at the Truck crossing so made a trip there and all was o.k. Very few people at the Birch Bay location just off of I-5 and no one at the iris scan location. I know, I am paranoid but wanted to make sure I wouldn't have to go through a secondary inspection.
Jan 11, 2018, 6:53 pm
Join Date: Jan 2013
Location: YVR
Posts: 243
