Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Sep 3, 2008, 6:39 pm
#511
Join Date: Apr 2001
Location: YVR
Programs: UA-1K (3MM); AA-Gold (1MM); Marriott Lifetime Titanium
Posts: 1,145
I'm happy again
Cheers
Sep 3, 2008, 11:15 pm
#512
Join Date: Jan 2008
Location: YEG/YYC
Programs: AC E
Posts: 44
License Expiry Date Change
I'm sure I was told during my interview that an expiry date change could be updated by a quick visit to the NEXUS office during normal business hours. Is this incorrect - maybe I misundersotood? I attempted to do this last week on my way through the airport to a flight, and was advised by the Canadian agent I needed to make an appointment. I live/work a fair way from the airport so an appointment will mean another day off from work.
Sep 3, 2008, 11:31 pm
#513
Join Date: Dec 2004
Location: YGK
Programs: AA Plat/1MM, AC Basic (ex E, SE, VIA, Marriott, SPG, Hyatt, Hilton
Posts: 529
Hi,
Maybe I am going crazy but I don't see a way to update my address on GOES. I log in to the system, and the main page has a section called Program Membership, under which is my membership number, my status (approved) and a link to "Manage Membership". When I click on Manage Membership it just lists all my current information, but there is no way to change it.
The links in the sidebar on the main page don't help wither. There is a link that says "Change Mail-To address" but that just seems to be a way to update my mailing address, not my actual place of residence.
Has anyone updated their address on GOES? Can you please let me know how you did it? I am probably missing something very simple, but I've been scanning the site for the last 20 minutes and can't see it.
Maybe I am going crazy but I don't see a way to update my address on GOES. I log in to the system, and the main page has a section called Program Membership, under which is my membership number, my status (approved) and a link to "Manage Membership". When I click on Manage Membership it just lists all my current information, but there is no way to change it.
The links in the sidebar on the main page don't help wither. There is a link that says "Change Mail-To address" but that just seems to be a way to update my mailing address, not my actual place of residence.
Has anyone updated their address on GOES? Can you please let me know how you did it? I am probably missing something very simple, but I've been scanning the site for the last 20 minutes and can't see it.
Sep 4, 2008, 12:02 am
#514
Join Date: Jun 2008
Location: YYZ
Programs: Nexus, Global Entry
Posts: 92
Once again, has anyone here updated their address using GOES? I am beginning to suspect that it is not possible to do so, but I will call the Nexus people and confirm.
Sep 4, 2008, 10:08 am
#515
Join Date: Oct 2005
Location: Toronto, ON
Programs: UA, AA, AC
Posts: 14
Hi,
Maybe I am going crazy but I don't see a way to update my address on GOES. I log in to the system, and the main page has a section called Program Membership, under which is my membership number, my status (approved) and a link to "Manage Membership". When I click on Manage Membership it just lists all my current information, but there is no way to change it.
The links in the sidebar on the main page don't help wither. There is a link that says "Change Mail-To address" but that just seems to be a way to update my mailing address, not my actual place of residence.
Has anyone updated their address on GOES? Can you please let me know how you did it? I am probably missing something very simple, but I've been scanning the site for the last 20 minutes and can't see it.
Maybe I am going crazy but I don't see a way to update my address on GOES. I log in to the system, and the main page has a section called Program Membership, under which is my membership number, my status (approved) and a link to "Manage Membership". When I click on Manage Membership it just lists all my current information, but there is no way to change it.
The links in the sidebar on the main page don't help wither. There is a link that says "Change Mail-To address" but that just seems to be a way to update my mailing address, not my actual place of residence.
Has anyone updated their address on GOES? Can you please let me know how you did it? I am probably missing something very simple, but I've been scanning the site for the last 20 minutes and can't see it.
I have not made any address changes on GOES myself, so can't speak from experience.
Sep 4, 2008, 1:14 pm
#516
Join Date: Jan 2002
Location: Here, There and Everywhere (but now on the Pacific)!
Programs: AC E75, MPC G and NEXUS/GE fan, Fairmont Plat, SPG Gold, National EE, Amex Plat
Posts: 724
I've updated my address on GOES after a recent move, and everything was updated without any problems. I received the latest letter from NEXUS indicating that a new card is coming out, and it was addressed to my new home.
Also, I went to the NEXUS office at YYZ with my new DL and they told me that they don't need it--the only documentation they need is a passport/birth certificate/PR Card if the information in that document changes.
Also, I went to the NEXUS office at YYZ with my new DL and they told me that they don't need it--the only documentation they need is a passport/birth certificate/PR Card if the information in that document changes.
Sep 6, 2008, 5:09 pm
#517
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
I have personally updated my address with GOES, but you can only update the mailing address. You can't update the permanent address online.
Funny, when I moved from Canada to the US, and changed my address in person, I was told that they would update my premanent and mailing addresses using the information from my new DL, because I shouldn't have my parents address, which was my permanent address when I signed up with Nexus, listed at all.
However, my permanent address remains the same (my parents address). and my original DL license (Ontario) still is listed when I log onto GOES, even though I have changed it. I have since moved to a different state, which is when I changed my address using GOES. I haven't gone into the Nexus office for them to take a copy of my new license, but more because I haven't come through the office over the last few months when it has been open, but I will go in as soon as I am there and it is.
This is news to me that they are not requiring updated copies of license's, because they told me when I signed up that you needed to come in and have them take copies of any documentation that has been changed. Thought this was in the members book, but all I can find is this:
"You must notify a NEXUS Enrolment Centre at once if the following occurs:
■ your NEXUS membership card is lost, stolen or damaged;
■ you have changes to your personal information such as
citizenship, immigration status (i.e. work permit/student
visa), or name, address and telephone number;
■ your primary purpose of travel changes; or
■ changes occur that could affect your NEXUS membership
such as an arrest, a criminal charge or conviction or a
customs or immigration violation in the United States or
Canada."
Appears the rules just require members to notify them of the address change, but not necessarily provide new copies of documents.
Funny, when I moved from Canada to the US, and changed my address in person, I was told that they would update my premanent and mailing addresses using the information from my new DL, because I shouldn't have my parents address, which was my permanent address when I signed up with Nexus, listed at all.
However, my permanent address remains the same (my parents address). and my original DL license (Ontario) still is listed when I log onto GOES, even though I have changed it. I have since moved to a different state, which is when I changed my address using GOES. I haven't gone into the Nexus office for them to take a copy of my new license, but more because I haven't come through the office over the last few months when it has been open, but I will go in as soon as I am there and it is.
This is news to me that they are not requiring updated copies of license's, because they told me when I signed up that you needed to come in and have them take copies of any documentation that has been changed. Thought this was in the members book, but all I can find is this:
"You must notify a NEXUS Enrolment Centre at once if the following occurs:
■ your NEXUS membership card is lost, stolen or damaged;
■ you have changes to your personal information such as
citizenship, immigration status (i.e. work permit/student
visa), or name, address and telephone number;
■ your primary purpose of travel changes; or
■ changes occur that could affect your NEXUS membership
such as an arrest, a criminal charge or conviction or a
customs or immigration violation in the United States or
Canada."
Appears the rules just require members to notify them of the address change, but not necessarily provide new copies of documents.
Sep 14, 2008, 11:41 am
#518
Join Date: May 2008
Location: YHZ
Programs: MR Plat., AC*E
Posts: 213
I am a Canadian, have my own business. I have a contract with a company in the US. I work out of my office in Canada, but have to come to US to supervise software installations for software written in Canada, project managements meetings, etc.
I had been entering on a B1, but this past week I got sent to secondary -- and was really grilled on my travel going back about a year -- hard to remember every flight!
They let me go, but does anyone have any advice here? Is this the proper Visa I should use for this situation and should I have any reason to think I'll be denied entry? What else can I do to ensure smooth travels?
Thanks!
I had been entering on a B1, but this past week I got sent to secondary -- and was really grilled on my travel going back about a year -- hard to remember every flight!
They let me go, but does anyone have any advice here? Is this the proper Visa I should use for this situation and should I have any reason to think I'll be denied entry? What else can I do to ensure smooth travels?
Thanks!
Sep 14, 2008, 2:49 pm
#519
Join Date: Jan 2008
Programs: Aeroplan
Posts: 30
Probably best to speak to an immigration lawyer/specialist, but you might want to have a look at the L1 visa instead. Your situation isn't uncommon as I work for a software company and I know some of our guys get drilled if they travel down to help with installs. They usually interpret that as taking work away from Americans and that's grounds for getting your entry denied.
Good luck
Good luck
Sep 22, 2008, 7:50 pm
#520
FlyerTalk Evangelist
Join Date: Oct 2004
Posts: 10,037
Has anyone received the new NEXUS card yet?
Nov 1, 2008, 12:30 pm
#521
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,735
Article in the G+M says that Canada's Border Guards think that NEXUS is actually a threat!
http://www.theglobeandmail.com/servl.../National/home
OTTAWA — Canada's border guards are skeptical about a card that fast-tracks travellers across the Canada-U.S. border, fearing it's become a “licence to smuggle,” says a new report.
So-called Nexus cards were first issued in 2000, and have become a boon to frequent travellers who use them to skip long queues and get waved through Canada-U.S. customs stations.
The cards, along with so-called Fast cards used by truckers, are issued by both American and Canadian authorities to travellers who are screened as low-risk.
But an internal evaluation by the Canada Border Services Agency found that front-line officers have seen too many card-carrying travellers cheating. As a result, they've lost faith in the system. <snip>
http://www.theglobeandmail.com/servl.../National/home
OTTAWA — Canada's border guards are skeptical about a card that fast-tracks travellers across the Canada-U.S. border, fearing it's become a “licence to smuggle,” says a new report.
So-called Nexus cards were first issued in 2000, and have become a boon to frequent travellers who use them to skip long queues and get waved through Canada-U.S. customs stations.
The cards, along with so-called Fast cards used by truckers, are issued by both American and Canadian authorities to travellers who are screened as low-risk.
But an internal evaluation by the Canada Border Services Agency found that front-line officers have seen too many card-carrying travellers cheating. As a result, they've lost faith in the system. <snip>
Nov 1, 2008, 1:20 pm
#522
Join Date: Oct 2005
Location: YYC - soon to be 東京
Programs: AC Prestige, Marriott Silver, Hyatt Gold, Hertz #1 Gold, Radisson Gold Elite, HHonors
Posts: 1,830
YYCOllie,
I saw the same thing on my phone today. You didn't happen to see in the same article where someone managed to smuggle in a $180,000 dollar boat using a NEXUS card!?
Sanosuke!
I saw the same thing on my phone today. You didn't happen to see in the same article where someone managed to smuggle in a $180,000 dollar boat using a NEXUS card!?
Sanosuke!
Nov 1, 2008, 1:47 pm
#523
Join Date: Oct 2003
Location: YYZ
Posts: 1,629
The whole thing about the agents thinking the card is a license to smuggle is not new. When we picked up our cards last year, we were specifially told by the agent that processed us that the general opinion was that the agents didn't like these cards and he said they all felt they WERE a license to steal AND that is why they have a zero tolerance policy on smuggling (for Nexus holders) AND if you are caught, your card is pulled, no questions asked.
Nov 1, 2008, 1:48 pm
#524
Join Date: May 1999
Location: Ottawa
Posts: 8,564
I assume CBSA never really trusted NEXUS or Canpass, since (apart from potentially costing jobs) they would correctly believe a human would sometimes catch a smuggler.
OTOH with ever-increasing duty&tax-free allowances, and ever decreasing duties and taxes, there's probably less to catch (bit newsworthy items like that boat notwithstanding).
I actually agree that a human agent interviewing every arrival would probably catch a few smuggled items, but that the benefits of the NEXUS program are greater.
=aw
OTOH with ever-increasing duty&tax-free allowances, and ever decreasing duties and taxes, there's probably less to catch (bit newsworthy items like that boat notwithstanding).
I actually agree that a human agent interviewing every arrival would probably catch a few smuggled items, but that the benefits of the NEXUS program are greater.
=aw
Nov 1, 2008, 2:00 pm
#525
Join Date: Dec 2005
Location: Iqaluit
Programs: Programs? I don't need no stinking programs
Posts: 1,194
Does this mean a possible return to the dark days of 'why did you leave Canada and what do you do for a living and can you please explain all your academic and professional qualifications and why did you go to xxxxxxx for only n days and where did you get the money for your ticket and why do you do so much travelling anyways &c' (plus an assortment of completely inappropriate and unprofessional questions besides, depending on how bored/sadistic the agent is feeling) every £*€#ing time one re-enters the country ?
Maybe the questions will now include 'I see you used to have a NEXUS card before the programme was suspended. What are you trying to smuggle ? Off to secondary with you !'