NEXUS Kiosks Facial Recognition Verification, eGates and Declaration Flow Change
May 5, 2022, 2:51 pm
#76
Join Date: May 2009
Posts: 206
Trying to get a definitive answer on this before my next US flight in the summer.
I am Canadian and have NEXUS but had interview in Port Huron so did not get the iris scan.
I know that without this, I cannot use NEXUS for customs FLYING into the US as the global entry machines they use do iris scanning. And if the office at Pearson opens before my summer trip I will definitely pop in to get the scan done.
My question is, is the iris scan necessary in any way to use the NEXUS line for Canadian customs on your arrival back to Pearson airport? I could be wrong, but Nexus seems to have the same declaration and photo machines as the regular line there.
I am Canadian and have NEXUS but had interview in Port Huron so did not get the iris scan.
I know that without this, I cannot use NEXUS for customs FLYING into the US as the global entry machines they use do iris scanning. And if the office at Pearson opens before my summer trip I will definitely pop in to get the scan done.
My question is, is the iris scan necessary in any way to use the NEXUS line for Canadian customs on your arrival back to Pearson airport? I could be wrong, but Nexus seems to have the same declaration and photo machines as the regular line there.
May 6, 2022, 8:08 am
#77
Join Date: Jun 2014
Programs: EY
Posts: 854
Trying to get a definitive answer on this before my next US flight in the summer.
I am Canadian and have NEXUS but had interview in Port Huron so did not get the iris scan.
I know that without this, I cannot use NEXUS for customs FLYING into the US as the global entry machines they use do iris scanning. And if the office at Pearson opens before my summer trip I will definitely pop in to get the scan done.
My question is, is the iris scan necessary in any way to use the NEXUS line for Canadian customs on your arrival back to Pearson airport? I could be wrong, but Nexus seems to have the same declaration and photo machines as the regular line there.
On my april trip, I contemplated trying the nexus line, but didn't want to get delayed in a mix up and braved the main line which likely cost me 60-90 minutes. In the event I can't get the scan done before my summer trip I'd love a clear answer on whether I can avoid a delay like that, because customs at Pearson are a gong show and I don't see the situation resolving anytime soon.
I am Canadian and have NEXUS but had interview in Port Huron so did not get the iris scan.
I know that without this, I cannot use NEXUS for customs FLYING into the US as the global entry machines they use do iris scanning. And if the office at Pearson opens before my summer trip I will definitely pop in to get the scan done.
My question is, is the iris scan necessary in any way to use the NEXUS line for Canadian customs on your arrival back to Pearson airport? I could be wrong, but Nexus seems to have the same declaration and photo machines as the regular line there.
On my april trip, I contemplated trying the nexus line, but didn't want to get delayed in a mix up and braved the main line which likely cost me 60-90 minutes. In the event I can't get the scan done before my summer trip I'd love a clear answer on whether I can avoid a delay like that, because customs at Pearson are a gong show and I don't see the situation resolving anytime soon.
May 6, 2022, 9:53 am
#78
Join Date: Nov 2018
Posts: 7
which seems to both be out of date and wrong.
Thanks everyone. Means I wasted over an hour last April but at least i will be ready for next trip
May 7, 2022, 4:06 am
#79
Join Date: Jun 2014
Programs: EY
Posts: 854
Google led me astray with a link to https://nexuscardapplication.com/iris-scans/
which seems to both be out of date and wrong.
Thanks everyone. Means I wasted over an hour last April but at least i will be ready for next trip
which seems to both be out of date and wrong.
Thanks everyone. Means I wasted over an hour last April but at least i will be ready for next trip
May 7, 2022, 6:35 am
#80
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,666
Google led me astray with a link to https://nexuscardapplication.com/iris-scans/
which seems to both be out of date and wrong.
Thanks everyone. Means I wasted over an hour last April but at least i will be ready for next trip
which seems to both be out of date and wrong.
Thanks everyone. Means I wasted over an hour last April but at least i will be ready for next trip
At best if you had filled out an application at the other sites, they scammed you for money at worst they took your personal information and who knows what they did with it.
May 8, 2022, 8:52 pm
#81
Join Date: Nov 2018
Posts: 7
Never filled anything out. I simply remembered mention of the iris scan being required back when I applied, so tried googling the answer to whether it was still needed.
Jun 2, 2022, 3:39 pm
#82
Join Date: Apr 2022
Posts: 17
I used my Nexus card for the first time arriving to Canada on Sunday, May 22 at approximately 5pm at Toronto Pearson's Terminal 1. (I had previously used it in the Nexus security line to depart Canada but this was my first arrival with it.) Just wanted to share my experience. I'm a Canadian citizen who lives in Toronto.
Before landing they advised us that customs metering is in effect and that only passengers that can prove they have a connection will be allowed to leave when the doors open. Everybody whose destination is Toronto must wait until further notice. There was no exceptions available for Nexus cardholders. I was worried I was I for a long delay on the tarmac, however thankfully as soon as the last connecting passenger departed they said everybody else could leave.
After a long walk to customs I got into the line for the Nexus kiosks. All of the machines were being used and there were about 15 people lined up in front of me. The non-Nexus line was quite full but seemed to be moving well, and the end of it did not leave the customs hall.
When I got to a Nexus kiosk and had to tap my card it worked without a problem, after that it asked for my passport to allow facial recognition to be on file which I was advised would happen during my Nexus interview. When I inserted my passport the first time it said it couldn't read it, others have mentioned the same problem. I then looked at the machine and it appears you have to insert your passport quite far into the slot for it to read, further than you might think. This is why other people may have been having trouble as it's not really intuitive. If you keep getting an error saying your passport can't be read, try shoving it further into the machine. On my second attempt it worked and then the machine moved and took a new photo of me to keep on file for Nexus (this replaces the iris scans that Nexus used to use for airport arrivals).
After that I got my printout and was on my way. As I didn't have anything to declare or have any checked baggage I was outside of the airport and on the UP Train home about 40 minutes after touching down, which is definitely a record for me. I did see the new eGates but chose to use a regular kiosk instead.
Happy travels!
Before landing they advised us that customs metering is in effect and that only passengers that can prove they have a connection will be allowed to leave when the doors open. Everybody whose destination is Toronto must wait until further notice. There was no exceptions available for Nexus cardholders. I was worried I was I for a long delay on the tarmac, however thankfully as soon as the last connecting passenger departed they said everybody else could leave.
After a long walk to customs I got into the line for the Nexus kiosks. All of the machines were being used and there were about 15 people lined up in front of me. The non-Nexus line was quite full but seemed to be moving well, and the end of it did not leave the customs hall.
When I got to a Nexus kiosk and had to tap my card it worked without a problem, after that it asked for my passport to allow facial recognition to be on file which I was advised would happen during my Nexus interview. When I inserted my passport the first time it said it couldn't read it, others have mentioned the same problem. I then looked at the machine and it appears you have to insert your passport quite far into the slot for it to read, further than you might think. This is why other people may have been having trouble as it's not really intuitive. If you keep getting an error saying your passport can't be read, try shoving it further into the machine. On my second attempt it worked and then the machine moved and took a new photo of me to keep on file for Nexus (this replaces the iris scans that Nexus used to use for airport arrivals).
After that I got my printout and was on my way. As I didn't have anything to declare or have any checked baggage I was outside of the airport and on the UP Train home about 40 minutes after touching down, which is definitely a record for me. I did see the new eGates but chose to use a regular kiosk instead.
Happy travels!
Jun 2, 2022, 9:18 pm
#83
Join Date: Dec 2011
Location: TBD
Programs: AA since 1988 (ex-elite status); Alaska; Hilton Diamond
Posts: 497
I used my Nexus card for the first time arriving to Canada on Sunday, May 22 at approximately 5pm at Toronto Pearson's Terminal 1. (I had previously used it in the Nexus security line to depart Canada but this was my first arrival with it.) Just wanted to share my experience. I'm a Canadian citizen who lives in Toronto.
Before landing they advised us that customs metering is in effect and that only passengers that can prove they have a connection will be allowed to leave when the doors open. Everybody whose destination is Toronto must wait until further notice. There was no exceptions available for Nexus cardholders. I was worried I was I for a long delay on the tarmac, however thankfully as soon as the last connecting passenger departed they said everybody else could leave.
After a long walk to customs I got into the line for the Nexus kiosks. All of the machines were being used and there were about 15 people lined up in front of me. The non-Nexus line was quite full but seemed to be moving well, and the end of it did not leave the customs hall.
When I got to a Nexus kiosk and had to tap my card it worked without a problem, after that it asked for my passport to allow facial recognition to be on file which I was advised would happen during my Nexus interview. When I inserted my passport the first time it said it couldn't read it, others have mentioned the same problem. I then looked at the machine and it appears you have to insert your passport quite far into the slot for it to read, further than you might think. This is why other people may have been having trouble as it's not really intuitive. If you keep getting an error saying your passport can't be read, try shoving it further into the machine. On my second attempt it worked and then the machine moved and took a new photo of me to keep on file for Nexus (this replaces the iris scans that Nexus used to use for airport arrivals).
After that I got my printout and was on my way. As I didn't have anything to declare or have any checked baggage I was outside of the airport and on the UP Train home about 40 minutes after touching down, which is definitely a record for me. I did see the new eGates but chose to use a regular kiosk instead.
Happy travels!
Before landing they advised us that customs metering is in effect and that only passengers that can prove they have a connection will be allowed to leave when the doors open. Everybody whose destination is Toronto must wait until further notice. There was no exceptions available for Nexus cardholders. I was worried I was I for a long delay on the tarmac, however thankfully as soon as the last connecting passenger departed they said everybody else could leave.
After a long walk to customs I got into the line for the Nexus kiosks. All of the machines were being used and there were about 15 people lined up in front of me. The non-Nexus line was quite full but seemed to be moving well, and the end of it did not leave the customs hall.
When I got to a Nexus kiosk and had to tap my card it worked without a problem, after that it asked for my passport to allow facial recognition to be on file which I was advised would happen during my Nexus interview. When I inserted my passport the first time it said it couldn't read it, others have mentioned the same problem. I then looked at the machine and it appears you have to insert your passport quite far into the slot for it to read, further than you might think. This is why other people may have been having trouble as it's not really intuitive. If you keep getting an error saying your passport can't be read, try shoving it further into the machine. On my second attempt it worked and then the machine moved and took a new photo of me to keep on file for Nexus (this replaces the iris scans that Nexus used to use for airport arrivals).
After that I got my printout and was on my way. As I didn't have anything to declare or have any checked baggage I was outside of the airport and on the UP Train home about 40 minutes after touching down, which is definitely a record for me. I did see the new eGates but chose to use a regular kiosk instead.
Happy travels!
Still annoyingly having to travel under my old (not legal) name, since no GE office I have been near accepts walk-ins and no Nexus near me is open.
Jul 17, 2022, 4:15 pm
#84
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,590
Maybe try calling process center to figure out the problem.
https://www.cbsa-asfc.gc.ca/prog/nex....html#info-reg
https://www.cbsa-asfc.gc.ca/prog/nex....html#info-reg
My wife and I came back to YOW from HNL via YVR a few weeks ago.
This time much smoother - at least for my wife. Card worked; photo taken, she got the paper slip.
For me, card worked- with instructions- went to photo step- here I was having trouble.
The machine was too low- and I was not at right distance to the screen/camera.
No verbal instructions came out from that machine (should verbal instructions come out)?
The machine did not correct for height (should machine correct for height?).
Eventually a paper slip minus a photo came out.
Customs officer accepted both of our slips- even though my slip was without a photo?
I am going to Chicago via YYZ from YOW this weekend- let us see what happens when I come back to YOW via YYZ.
Aug 10, 2022, 5:08 pm
#85
Join Date: Aug 2022
Posts: 2
Can I use the Nexus card to enter the US at an airport without the iris scan? I got my card at a land border and they did not offer the scan. I was told I could use it to enter the US by air but not to return to Canada. Online it says otherwise. I am confused!
Aug 10, 2022, 5:18 pm
#86
Join Date: Apr 2022
Posts: 17
A CBSA Officer confirmed this to me when I got my first Nexus card in April of this year. They no longer do any iris scans at any Nexus Enrollment Centres and all of the kiosks that used Iris Scan tech have been replaced by ones that use facial recognition. I used my Nexus card when arriving by plane at Pearson in May and went through this process with no issues. I have no idea why people were still telling you about the need to get iris scans as it's my understanding that they haven't been used in a number of years. You should be good to go!
When you enter the US via a US Airport you will use Global Entry Kiosks with your passport, and your fingerprints are on file for this reason. If you're using a Nexus kiosk at a US Preclearance the above procedure will apply. The important thing to keep in mind is that No matter what country you're entering the iris scans are no longer used.
Aug 10, 2022, 8:05 pm
#88
Join Date: Mar 2017
Programs: Aeroplan
Posts: 7
When you enter the US via a US Airport you will use Global Entry Kiosks with your passport, and your fingerprints are on file for this reason. If you're using a Nexus kiosk at a US Preclearance the above procedure will apply. The important thing to keep in mind is that No matter what country you're entering the iris scans are no longer used.
Aug 13, 2022, 11:34 am
#89
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,590
With the new nexus machines (at least in the last 2 months experience at YYZ/YVR/YOW)-the nexus machine does not seem to auto-align to my height.
I am 5'10"- but generally the nexus machine is auto- pointed in a direction meant to be a shorter height.
What do I have to do so the nexus machine can be aligned to my height for the photo-taking step?
I am 5'10"- but generally the nexus machine is auto- pointed in a direction meant to be a shorter height.
What do I have to do so the nexus machine can be aligned to my height for the photo-taking step?
Aug 13, 2022, 12:36 pm
#90
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,666
With the new nexus machines (at least in the last 2 months experience at YYZ/YVR/YOW)-the nexus machine does not seem to auto-align to my height.
I am 5'10"- but generally the nexus machine is auto- pointed in a direction meant to be a shorter height.
What do I have to do so the nexus machine can be aligned to my height for the photo-taking step?
I am 5'10"- but generally the nexus machine is auto- pointed in a direction meant to be a shorter height.
What do I have to do so the nexus machine can be aligned to my height for the photo-taking step?