FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Trusted Travelers (https://www.flyertalk.com/forum/trusted-travelers-732/)
-   -   PreCheck name matching issues (https://www.flyertalk.com/forum/trusted-travelers/1761305-precheck-name-matching-issues.html)

LaphroaigAndRibeye Jun 6, 2016 4:38 pm

First and middle name combined on SecureFlight info. What happens to PreCheck?
 
I've seen this question posed a few times on FT and varying answers in different places; would appreciate any data points from personal experience.

I booked a ticket with ThankYou points via Citi's Travel Service Center. When they transmitted that to AA, it combined my first and last name. So my OLCI reads as:

First name: Firstmiddle
Middle name: [Blank]
Last name: Last

Citi says this is standard and is a matter of how GDS transmits names or something; I've read enough similar threads to think it's pretty common. What I'm not seeing a lot of is information as to whether I'll be able to get my pre-check or not.

Some people say "the info has to match exactly", which sounds reasonable to me. But I have also heard people say "it goes by KTN and as long as it's the right number you should be fine." I'd find it hard to believe that no one who has a middle name can ever get Pre when booking through Chase or Citi-type partners.

What's your experience been with this?

Voli Jun 6, 2016 6:08 pm

Contact AA

LaphroaigAndRibeye Jun 6, 2016 8:55 pm


Originally Posted by Voli (Post 26739536)
Contact AA

That was the first thing I tried; they can't do anything to the reservation because it was booked through a third party. They said the only option is to call Citi about having it changed. Citi says there's nothing they can do without completely canceling and reissuing the ticket, which would have heavy fees associated with it (and still probably result in the same issue, since they say that's a technological limitation that always happened with GDS).

reclusive46 Jun 6, 2016 10:19 pm

It won't be an issue. I've got TSA pre check with my name formatted like that 100s of times.

Dieuwer Jun 9, 2016 8:02 pm


Originally Posted by Dieuwer (Post 26649623)
I am now considering just forgetting about getting PreCheck. It's just too much hassle with the multiple middle names and space in the family name. Not to mention I do not want to travel with a passport, just my drivers license.
And PreCheck is not even guaranteed. Why pay if you might not get it anyway?

Decided to cancel my appointment. <redacted by moderator> Now I need to figure out how to purge my pre-application from their systems.

SlickRick46 Jun 10, 2016 8:32 am

I know this was touched upon but I don't think there was an answer - I have Global Entry and my GE profile was registered with the suffix used on my passport, "Jr."

I never use it unless needed for official "what's on your passport/birth certificate?" questions. Thusly I have an upcoming flight and the reservation does not have Jr in my reservation (I didn't add it). Any chance I don't get pre-check because the ticket is missing the suffix while my GE profile is registered with it?

Thanks

Randyk47 Jun 10, 2016 9:06 am


Originally Posted by SlickRick46 (Post 26757916)
I know this was touched upon but I don't think there was an answer - I have Global Entry and my GE profile was registered with the suffix used on my passport, "Jr."

I never use it unless needed for official "what's on your passport/birth certificate?" questions. Thusly I have an upcoming flight and the reservation does not have Jr in my reservation (I didn't add it). Any chance I don't get pre-check because the ticket is missing the suffix while my GE profile is registered with it?

Thanks

My experience is that they don't pay a lot if any attention to prefixes or suffixes.

dnwaldmann Jun 10, 2016 11:53 am


Originally Posted by reclusive46 (Post 26740490)
It won't be an issue. I've got TSA pre check with my name formatted like that 100s of times.

Even when booking directly with the airlines (which is the only way I book) our names come up:

FirstNameMI LastName (mine)
FirstNameMiddleName LastName (my wife's)

We have never yet not gotten PreCheck. However, our experience is definitely not as extensive - probably flown less than 75 times since getting Global Entry/PreCheck.

I think the "must match exactly" is more along the lines of:
Michael <> Micheal
Shawn <> Shaun
Michelle <> Michele
etc.

LaphroaigAndRibeye Jun 15, 2016 11:53 am

Just to confirm what people basically said would happen, the "Firstmiddle Last" did not keep me from getting Precheck. It saved us a TON of time at MSP in what would have been probably an 80 minute security wait, so very grateful for that...

cheaptom Jun 15, 2016 12:45 pm

TSA Known Traveler Number not on Boarding Passes
 
Wife and I got TSA numbers earlier this year. We added our numbers to our AAdvantage accounts. We each had a few AA flights since then, and it's hit or miss whether the "TSA Precheck" stamp appears when we print the boarding pass.
We called AA when we didn't see TSA Precheck on the boarding pass. They look it up and they confirm our TSA number is indeed associated with our reservation. They have no idea why it didn't print. They can't issue a new boarding pass over the phone, because we already checked in and printed the first one.
They merely suggest we re-check-in in person before the flight and an airport agent can fix it. One agent said it was because one of our trips was booked through my job's travel agent...but this is not consistent, because I used the same agent earlier, and the Precheck stamp was printed on my boarding pass. Plus, my TSA number is logged into my agent's account as well.
So at LAX, the line at check-in is a mile long, and the non-Precheck security is even longer. Which long line to wait in?
We waited for the check-in line. Agent re-issued boarding pass with the Precheck stamp on it. She notes that this happens ALL the time, and they don't know why.
What are your experiences with this? Before I click "Print" on my boarding pass, how do I know that my TSA stamp will appear on it?

tfung Jun 15, 2016 1:57 pm

I think you need to give more info.. How did you get your TSA number? Is it through global entry or another program? What itinerary are you flying on? Domestic only? International?

cheaptom Jun 15, 2016 2:03 pm


Originally Posted by tfung (Post 26783755)
I think you need to give more info.. How did you get your TSA number? Is it through global entry or another program? What itinerary are you flying on? Domestic only? International?

We got our TSA numbers through the regular TSA-Dept Homeland security route. (went to office at LAX, got fingerprinted, paid $85, etc). This was not part of Global Entry. The flights were both domestic. In total, we had 4 flights where Precheck was printed on the pass, and 2 flights where it did not.
Like I said, the AA agent at checkin said this happens all the time and she fixed it in 2 seconds. But having to stand in that line just to get a reprinted boarding pass? Uggg.

apeortdz Jun 15, 2016 2:05 pm


Originally Posted by cheaptom (Post 26783396)
...What are your experiences with this? Before I click "Print" on my boarding pass, how do I know that my TSA stamp will appear on it?

I never have an issue with it. I get it 98% of the time. And you won't know before you check in whether you will get it or not. There is a randomness factor about it so it is not guaranteed 100% of the time. Good luck.

SeeBuyFly Jun 15, 2016 2:08 pm


Originally Posted by cheaptom (Post 26783790)
Like I said, the AA agent at checkin said this happens all the time and she fixed it in 2 seconds. But having to stand in that line just to get a reprinted boarding pass? Uggg.

Why can't you use a machine?

cheaptom Jun 15, 2016 2:10 pm


Originally Posted by SeeBuyFly (Post 26783807)
Why can't you use a machine?

The machine will just duplicate the same boarding pass we already printed at home. (that is, without the Precheck stamp printed on it)


All times are GMT -6. The time now is 10:16 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.