Well I was too cynical of the US govt - just got approval notification after 3 days. I guess being brown and middle eastern isn't a problem for them after all!

NEXUS canceled out by new passport but can't apply for GE
 

Hi all -- last year, I applied for a NEXUS card. At the time I went in for my interview, I (stupidly) didn't bring my birth certificate but I had everything else I needed and got approved. What I didn't know at the time is because I didn't show them my birth certificate, NEXUS would be canceled out when I got my new US passport (or at least that's what the NEXUS people told me). The solution: go to a Canadian border, show them my birth certificate and I'd be able to get a new passport without disruption to my NEXUS privileges.

Unfortunately, I had to get a new passport before I could make it to a Canadian border. It just wasn't worth the trip, so knowing what the Canadian people told me, I thought I'd just go and apply for Global Entry.

However, I went to go and apply for GE and went to GOES to do so but there is no way I can because the system still thinks I have a valid NEXUS membership.

Has anyone gone through this and know what I need to do to get GE? Or maybe my NEXUS pass will continue to work...I don't know but I'm hoping someone here can give me some insight into what I should do. Thanks!

Like McLovin' huh?

I'd either call and ask, or, if that doesn't provide useful information, bring new and old passports and birth certificate and NEXUS card the next time I went to the border and ask them how to proceed.

His looked more legit

Is a Global Entry card required???
 

I arrived off an American Airlines International Flight into MIA and walked to Immigration only to encounter a very long line and when I made my way down the hallway I saw a small line and asked the Line Ordering Person (I think she worked for MIA) about Global Entry and she said do you have a card. I did not have my card with me, so she would not let me through and I had to wait in line with everyone else and use the Computer Immigration Officer rather than the Global Entry Kiosk, truth be told I didn't care, but I also didn't realize that I needed to carry my card either.

Is the Global Entry card required?

No, it is not. She was wrong. Send in a complaint to CBP using the webform. Make sure you provide the date & time and as much of a physical description as possible. Whether she is a CBP, MIA or contractor employee, it's a CBP function.

I recommend you carry the card. A relative arrived at ATL and found the GE kiosk printer jammed. No technician was available. He walked to an immigration officer at the counter.

Officer: "Do you have your GE card?"
Him: "No."
Officer: "Then how do I know you're GE?"

The officer agreed to process a paper form without making him wait in a regular immigration line, but the officer said he would have to use the regular customs line at the exit.

Theoretically the GE card is not required and I suppose he could have asked for a CBP supervisor but he had a tight connection (which may have been the only reason the immigration officer allowed him to bypass the regular line).

I've never had to use, nor have I been asked to see, my GE card.

When I've encountered massive backups at BOS, MIA and some other U.S. airports of entry where a massive crowd of presumably non-GE users was blocking access to make my way to mostly/entirely idle GE kiosks, I've had airport contractors ask to see my GE card in order to help me skip the lines/crowds and access the GE kiosks. While that card isn't required to use the GE machines, having the card did make it easier than having to talk my way through the crowd and/or the airport contractor directing people to the various lines.

What about those of us that have a NEXUS card? We can use the GE kiosks, but do they know that?

The employee in question was being extremely strict and turned back a few people, not just myself, one Gentleman didn't take being rebuffed all to well and threw a bit of a fit, but eventually landed a few people behind me, so even he was unable to get through.

My gut, it was an Airport Employee who was given wrong info or didn't understand the info that she was given as this has never been a problem before.

I placed my card in an empty slot in my Travel Case, so no big deal, but wanted to query the experts to enure that I was not doing something wrong.

I will send in a note to CBP, but I have my doubts that it well get in front of the correct pair of eyes to make a difference.

From repeatedly experiencing this at say BOS, I have noticed that the contractors either don't usually look at the card (even if they say they are calling up only those with a global entry card) or don't usually look at it closely enough to make an issue of it. They don't seem to mention NEXUS when I'm there, but they let NEXUS go ahead on much the same basis even when the contractors are unfamiliar with NEXUS.

A good reason to have Mobile Passport as a backup:

http://mobilepassport.us/

Presently at MIA, ORD, SFO, SEA and ATL.

I thought about Mobile Passport but it crashes on my Nexus 5 running Android M, so until it is updated for Android M I will have to carry around my Global Entry Card.