Originally Posted by vn33 (Post 30938808)

She looked up and informed me the interviewing officers never completed the case (ie. close the case as complete), and so my wife's status sits in a "pending" status. My fault for thinking the government shutdown affected the length of wait and not following up sooner. Hopefully the new card will arrive soon..

Originally Posted by shuuy (Post 30943331)

Did they make a commitment by when they would move the file forward? Has it progressed since the phone call?

Originally Posted by Kermee (Post 30884003)

Any U.S. citizens do their renewal around mid-January 2019 have any luck so far? Mine expires next month in April, but from browsing through the thread seems like I should be hopeful I will some movement over the next few weeks.

I also have a dual-citizen (U.S./Canada) infant which I applied for in early February, under the "US" side. Sounds like I should have done it under the "Canadian" side since I'm seeing a lot of references where conditional approvals are happening very quickly though you would think technically, it wouldn't matter.

Originally Posted by InTheAirGuy (Post 30968505)

Datapoint. Canadian citizen, applied for second renewal Feb 8, still no change. So 8 weeks. Expires April 15, but I understand I'm still good for 6 months after that.

Originally Posted by 1KChinito (Post 30968525)

That is correct. Next time, mark your calendar to renew 364 days before expiration.

Wish you good luck.

Originally Posted by InTheAirGuy (Post 30968546)

Yup, lesson learned. The wife is on it for hers and the sons, applying well in advance!

Question: post expiry date, while it is still valid for 6 months, can use still use Global Entry Kiosks and Nexus lines?

Originally Posted by bocastephen (Post 30973598)

I am trying to do my renewal online and keep getting the following error even though my US passport is in the system for being able to enter the USA. I tried emailing their support portal twice and calling where after 10 minutes of useless phone menus I was deposited into a voicemail box that was full. Any suggestions on how to fix this, or reach someone who can?

https://cimg4.ibsrv.net/gimg/www.fly...4c07696714.jpg

Originally Posted by InTheAirGuy (Post 30968505)

Datapoint. Canadian citizen, applied for second renewal Feb 8, still no change. So 8 weeks. Expires April 15, but I understand I'm still good for 6 months after that.

Originally Posted by Inti1 (Post 30976767)

I applied for first renewal of nexus for myself, my wife and two children in January this year. The two kids (19 and 14 years) got approved and cards came in the mail. But both me and my wife have got interviews this week. Anyone can help with the questions that both the US and Canadian officers will ask?. We are US citizens. How to prepare for the interviews?