Nexus Renewal Information and Processing Timelines
Jun 28, 2017, 10:30 am
#227
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,662
I changed my address two years ago but I forgot to do it online. I just renewed my application online for nexus. Would that change of address issue cause me any trouble with renewal of nexus card or delay in processing the application?
Jun 28, 2017, 3:47 pm
#228
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,697
Moderator's Action
A recent question about renewing a Canadian passport, while a NEXUS renewal is pending, has been moved to the following thread:
TWA884
Travel Safety/Security co-moderator
TWA884
Travel Safety/Security co-moderator
Jul 3, 2017, 8:16 pm
#229
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
I was impressed to receive a notice of expiry in early June, ahead of the card expiry in November. It seems they're trying to do their part.
Unfortunately, when I tried to initiate the renewal, their website was down, and then I had a bunch of time on the road. Today I finally got back to it, and in the time I was doing the renewal, the website conked out on me 20 times. Each time, I had to click the "return to the last valid page" link and then click click click back to where I left off. Most unnerving was after clicking the "confirm and pay" button, it then crashed again, and when I restored, my status was "payment initiated" (but of course, I had not input any card information yet) and there was no link or option to re-enter the process. It considered it "done". However there was a note saying "check back in an hour", and sure enough, 90 minutes later, the status was "incomplete" or something to that effect, and I was able to hastily input the card info and hope to click through before crashing again. It seems to be in.
So, current status:
Expiry: at a known date in November 2017
Prompted by CBP to apply for renewal: June 2, 2017
Input and paid for renewal: July 3, 2017
Rest of saga, to be determined.
Unfortunately, when I tried to initiate the renewal, their website was down, and then I had a bunch of time on the road. Today I finally got back to it, and in the time I was doing the renewal, the website conked out on me 20 times. Each time, I had to click the "return to the last valid page" link and then click click click back to where I left off. Most unnerving was after clicking the "confirm and pay" button, it then crashed again, and when I restored, my status was "payment initiated" (but of course, I had not input any card information yet) and there was no link or option to re-enter the process. It considered it "done". However there was a note saying "check back in an hour", and sure enough, 90 minutes later, the status was "incomplete" or something to that effect, and I was able to hastily input the card info and hope to click through before crashing again. It seems to be in.
So, current status:
Expiry: at a known date in November 2017
Prompted by CBP to apply for renewal: June 2, 2017
Input and paid for renewal: July 3, 2017
Rest of saga, to be determined.
Jul 5, 2017, 2:35 pm
#230
Join Date: Nov 2005
Location: SIN / SFO
Programs: UA GS, SQ PPS, Hyatt Globalist, Marriott Titanium, Hilton Diamond, Accor Gold
Posts: 1,217
Expiration: November 2017
Applied: 6 April 2017
Approved: 5 July 2017
Pretty much three months to the day. Surprisingly no new interview needed, despite adding some 'sketchy' countries to my list.
Applied: 6 April 2017
Approved: 5 July 2017
Pretty much three months to the day. Surprisingly no new interview needed, despite adding some 'sketchy' countries to my list.
Jul 6, 2017, 8:46 pm
#234
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Jul 9, 2017, 7:20 pm
#235
Join Date: May 2006
Location: MYF/CMA/SAN/YYZ/YKF
Programs: COdbaUA 1K MM, AA EXP, Bonbon Gold, GHA Titanium, Hertz PC, NEXUS and GE
Posts: 5,840
Interesting that May renewals are being processed. Wife's renewal was 5/5/2017, still "pending review." Information change is that she's a Canadian with a green card now, instead of just a Canadian.
Jul 14, 2017, 9:00 pm
#237
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,150
I applied for renewal on 28 May and got approval earlier this week.
Jul 14, 2017, 9:20 pm
#238
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,662
had to go in for interview again, sigh