droopydog

How long did it take to get the card? I was surprised my renewal was approved in six weeks (no interview).

mjnichol

My kids are 10 and finally have to go in for an interview again. The photos on their cards are from when they were 2 months old or so.
That being said, the photo on my card is from 2008 and they used some awful Logitech webcam to take it so looks like it was taken through the peephole of a hotel room. Seems they don't care a whole lot about photo quality.

ajcopley

18 days from when I was told my renewal was approved and the new card arriving in the mail.

trek604

Datapoint - 2nd renewal
Applied = Jan 1, 2024
Approved = March 12, 2024 (no interview required)
Card Received = March 25, 2024

YVR Cockroach

After 5 months of no card, finally called the CBP help line. The agent saw that there was a technical issue and escalated the issue. Should give me 5 weeks to get it until my next trip.

situated1825

I submitted my second renewal in 2023 but couldn't get an appointment so I let it expire.

Fast forward to 2024:
Feb 19 - submitted new application, but TTP site showed it as a renewal
Mar 11 - approved, no interview
Mar 20 - activate card button appeared
Mar 26 - received new card

tecate55

Same on my picture, but from ~2016. I find it hilarious that this high-trust program prints b&w photos taken with a potato, and then, icing on the cake, overlays a hologram on top of it.

trek604

yeah mine was taken in 2014 on that same logitech webcam and the officer was holding it so my face is like drooping lol.

nabeelj

My wife and daughter's NEXUS cards are both expired (5 and 12 months ago, respectively), with renewal application submitted and conditional approval received before expiry. I know their NEXUS cards are usable for at least 5 years after expiry at this point, but I believe the interviews have to be completed within 2 years after conditional approval.

For my wife, I am able to book an appointment at one of the land borders where she can get both US/Canada done at the same point.

In my daughter's account, however, I had previously tried to book the split Canadian interview at YYZ, which I had then cancelled. Now, when I click on book appointment, it kicks me over to the CBSA booking site (i.e. TTP thinks I already have a split Canadian interview booked). Any idea how to cause the TTP site to allow me to book right on the TTP site (i.e. for on the land border locations)?

TWA884

You have five years from the expiration date to complete the enrollment interview. As you stated correctly, you will continue to receive all NEXUS benefits during that time

4367Densmore

My Nexus application is now "pending" for 30 months (since November 21). What is the number that people have used to actually reach a human?

CBP Helpdesk: 1-877-227-5511 - no humans, just an endless circle of recordings with no option to speak to anyone
CBSA Nexus: 866-496-3987 - left message, no return calls, endless circle of recordings

nabeelj

For anyone who hits this problem in the future, it seems that the CBP dashboard & CBSA scheduler site were "out of sync", so the CBP dashboard was presenting a "Manage Interview" button instead of a "Schedule Interview" button.

I clicked the "Manage Interview" button, used the CBSA scheduler site to create a dummy appointment at YYZ, then cancelled it immediately, and returned to the CBP dashboard. The button now says "Schedule Interview", and I can now select the land border options.

dbkbye

New card arrived in the mail April 13, 2024, no interview required.

birdy24

Dang, that took a while for the card to arrive. Canada Post being slow as heck.

dbkbye

I'm in California now, so blame the US Postal Service