Originally Posted by
nabeelj
For my wife, I am able to book an appointment at one of the land borders where she can get both US/Canada done at the same point.
In my daughter's account, however, I had previously tried to book the split Canadian interview at YYZ, which I had then cancelled. Now, when I click on book appointment, it kicks me over to the CBSA booking site (i.e. TTP thinks I already have a split Canadian interview booked). Any idea how to cause the TTP site to allow me to book right on the TTP site (i.e. for on the land border locations)?
For anyone who hits this problem in the future, it seems that the CBP dashboard & CBSA scheduler site were "out of sync", so the CBP dashboard was presenting a "Manage Interview" button instead of a "Schedule Interview" button.
I clicked the "Manage Interview" button, used the CBSA scheduler site to create a dummy appointment at YYZ, then cancelled it immediately, and returned to the CBP dashboard. The button now says "Schedule Interview", and I can now select the land border options.