As a related thought, is GE a programme derived from statute or is it run under an administrative order?

The reason I was wondering is because if it's the former then it's hard to challenge for info and/or correction, but if it's run under order then anything done under it can be challenged quite easily. (For certain values of "easily", obviously)

The NEXUS denial did give a more exact reason:

You have been convicted and/or arrested for a criminal offense

Canadians have big issues with DUIs. Even if the CBP was ok with the documentation, if Canada rejected the NEXUS application, you are ineligible for CBP trusted travelers programs.

Canada accepted me with open arms, US rejected me even though I've already been accepted into GE. Go figure?

Has anyone here who had GE revoked continued to use their GE number as the Known Traveler number in airline reservations for PreCheck purposes? How is that working out?

That and those conditionally approved for GE but who haven't completed the enrollment process would have been given GE Program Membership numbers that could be entered into the Known Traveler fields of airline reservations for PreCheck purposes. I am curious how that is working too.

Global Entry card taken away at YYZ airport
 

I was on a mileage run today with a same plane turn at YYZ (DFW-YYZ-DFW).
Due to incorrect instructions given by a lady directing lines at border crossing my Global Entry card was taken away. What can I do at this point?

I got into YYZ from DFW and had ~50 minutes to clear customs (2x) and make a connection back to DFW. As I was entering the country, Canadian officer just asked me for the purpose of the trip and let me continue. I ran around the airport, checked in, and was about the clear customs again.

There was a lady directing people to different lines. I asked where someone with Global Entry should go and she pointed me to machines. Fine. I print out a slip with a photo and join the line. The line is about 8 ppl long and moves slowly. At this point my friend joins (he was a bit behind). We wait and since the line doesn't move, we ask whether we should be in the line. The lady say no, there is Global Entry line by the left wall and we should go there. So we do. There are more Global Entry machines there.

Since we already got the slips, we keep going. At this point border office jumps out of his cubicle and says we can't do that and we should go back in line. We explain we have Global Entry, but he still says to go back. Ok. We go to the front of the line, but allow everyone who was in front of us to go through. Finally we get to the officer:

Me: are those machines back there different from Global Entry machines near the wall?
Officer: Can I see your Nexus card?
Me: I don't have Nexus card. Nexus is for Canadians. I have Global Entry.

After a pause.

Me: I do have Global Entry card.
My friend: But it's for land crossings

We both give Global Entry cards to the officer.

Officer: why are you interrupting me? You tried to bypass me.
My friend: we have Global Entry and the lady directing lines told us to go there.

Officer: why are you interrupting me?
My friend: can I say something?
Officer: No. You are lecturing me about Nexus and Global Entry. You tried to by pass me. When I told you to go back into the line, you didn't go to the BACK of the line and skipped people [not true]. Global Entry is a trusted traveller program and right now I don't trust you. I'm going to confiscate your Global Entry cards. You can't follow instructions and don't deserve Global Entry. Now go to the back of the line.

We go back. Wait. He asks usual generic questions and lets us through.

What just happened there?!

Was border officer justified in his actions?

Did I only lose Global Entry card [pretty much useless] or will my Global Entry privileges be revoked?

Can I complain to anyone? If yes to whom?

Can I reapply for Global Entry and do I need to wait?

Thanks guys!

Did you use the APC kiosks instead of the GE kiosks? It wasn't clear to me.

You can write to the Ombudsman and request an appeal of your revocation of membership. That said, I think that CBP officers do have the right to terminate membership on the spot if you no longer meet the strict criteria of a "low-risk" traveler.

Log onto your GE account and see what your status is. The GE card itself has little to no value and you don't need it. The question is whether your GE status has been revoked, is being reviewed, or whether you will simply have it returned with a nasty letter about following directions.

If you can accomplish the return of the card and maintenance of your account without getting into the gory details of who said what to whom, you will be much better off. If you can't, I would rewrite the exchange in your post into a much clearer and descritive manner and focus on the incident itself, not what happened before or after. Not to be critical, but you also need to have someone proof-read it carefully.

But, if your question is as simple as the one posed, the answer is that the CBP Officer is authorized to confiscate the card and to revoke your status.

I was under impression I used GE kiosk.

Never heard of APC kiosk. But thinking about it 2 days later, it is possible that I was directed to what you call APC kiosk.

Logged to my GOES account yesterday and GE status was still active. Fingers crossed. I wouldn't be surprised to see a status change only after several weeks.

If it ever gets to official correspondence my plan is to keep it to minimum and only crucial details. All the gory stuff was for FT crowd.

English is my 3rd language and I was writing the post on my smartphone, but you are absolutely correct that it has to be well crafted and proof-read carefully.

Thanks for your opinion.

#1 rule of dealing with government workers. Always, no matter how ridiculous they can be, act like you are at fault and say you are sorry.

I deal with federal/state/city workers almost every day. About 1 in 10 is either on a power trip, is having a bad day, and/or is just a flat out mean person. You and your friend did kind of "one up" the agent twice. Doesn't excuse the agent, but I find it best when dealing with TSA or CBP is to say as LITTLE as possible.

This is the case with most identification documents, but is it true with Global Entry? When you lose your Nexus card, you have to go through a new background check and interview.

The GE card is only used for land crossings, and if you never plan to use it you're not even required to activate it; GE for air crossing works off passport only.

So it's possible you'd have to re-interview if you lose the card, but GE seems to place very little emphasis on the card, beyond a "notify if you lose it".

Has anyone lost Global Entry status?
 

Many of us are very concerned about not violating GE program rules, and desire to retain our GE status. Does anyone have personal experience losing their GE status, and if so, what violation caused this revocation?