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Global Entry Renewal Information and Processing Timelines

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Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

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Old Jan 28, 2020, 7:50 am
  #1156  
 
Join Date: Mar 2010
Location: SNA
Posts: 410
Originally Posted by German Expat
Did you have any changes (e.g. address, passport number)? I have a new passport and also a new address and therefore I assume they will not just approve it.
My wife and I both had new passport numbers. Hers was approved within less than a week, mine is still pending more than 200 days later.
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Old Jan 28, 2020, 8:34 am
  #1157  
 
Join Date: Dec 2019
Posts: 452
Originally Posted by joe_miami
I renewed in early 2019 and it was done in under 10 days, with no interview required, despite an alleged backlog from the then-recent partial government shutdown. What's their excuse right now? I couldn't believe the current wait times when I clicked into this thread earlier today (for the first time in almost a year).
It appears to be random. Some applications are allocated to a queue that takes forever, some to a queue that is processed in days.

<redacted>
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Last edited by TWA884; Jan 28, 2020 at 8:50 am Reason: Commentary/speculation better left for the Policy Debate forum
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Old Jan 28, 2020, 9:35 am
  #1158  
 
Join Date: Aug 2010
Location: RDU
Programs: Marriott Platinum. AA and UA as well, but I don't care about them anymore.
Posts: 308
Originally Posted by German Expat
Did you have any changes (e.g. address, passport number)? I have a new passport and also a new address and therefore I assume they will not just approve it.
I have a new passport number, but that's the only change. An address change would likely trigger more in-depth review though, I would expect, as would a name change or anything similar.
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Old Jan 28, 2020, 9:37 am
  #1159  
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I can’t imagine a new pp number matters much, if at all, since those can be updated online anyway, with GE/PRE continuing to work seamlessly.
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Old Jan 28, 2020, 9:42 am
  #1160  
 
Join Date: Sep 2010
Location: KSUX
Posts: 906
Applied: January 25th
Conditional approval:January 28th.

I do have to interview again which is annoying but not the end of the world. Hopefully I can fit it in during an upcoming trip.
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Old Jan 29, 2020, 11:31 am
  #1161  
 
Join Date: Mar 2010
Location: SNA
Posts: 410
Approved today, no interviews. Applied July 7th. Maybe sending in the contact form last week did goose it. I guess there's no real way to know...
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Old Jan 29, 2020, 1:38 pm
  #1162  
 
Join Date: May 2007
Location: SFO-OAK-SJC
Programs: UA MM/1K; Marriott Au; Hyatt Dsc
Posts: 443
Originally Posted by Cardboard55
Approved today, no interviews. Applied July 7th. Maybe sending in the contact form last week did goose it. I guess there's no real way to know...
Well, I applied on July 7th, still no dice. I did sent the contact form last week, and no reply. So, almost identical circumstances but different results. Sigh.

Update (1/30/2020): Got a reply to my inquiry at the 5 business day mark (they said 3-5 business days). Unfortunately, a boilerplate response with no useful information and a broken link.

Last edited by aerokitty; Jan 30, 2020 at 10:19 am Reason: Updated info....
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Old Jan 29, 2020, 2:32 pm
  #1163  
 
Join Date: May 2016
Posts: 5
Originally Posted by tuggernuts
Hi, I can add one more datapoint....

Expiration: 26 Nov 2019
Renewed: 8 July 2019

I have moved since first approved.

Still awaiting conditional approval. 189 days by my count.
Approved 1/29/2020...no interview required.
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Old Jan 29, 2020, 3:55 pm
  #1164  
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Join Date: May 2002
Location: Pittsburgh
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Posts: 31,008
Originally Posted by CPRich
I just finished MsCP's renewal application. So I can expect anywhere from three days to eight months?
Nope, I was wrong. It was two days. Just under 42 hours, to be more precise.

Approved, no interview.
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Old Jan 29, 2020, 3:59 pm
  #1165  
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Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Asked above but no replies: Has anyone who was approved for renewal without an interview required asked for a new GE card (i.e., a card with an updated photo)? Are such requests entertained? Thanks.
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Old Jan 29, 2020, 5:36 pm
  #1166  
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Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Originally Posted by joe_miami
Asked above but no replies: Has anyone who was approved for renewal without an interview required asked for a new GE card (i.e., a card with an updated photo)? Are such requests entertained? Thanks.
It’s been possible before. I know it has been done for some of those whose US passports have been replaced to show a sex change (although in such cases, it’s not necessarily needed to get a new GE card or even deal with CBP in-person for the TTP updates as passport update online is enough with sex info auto-migrating through to DHS IIRC). It did cost $25, same as with wanting a replacement card that was lost or stolen.

It involved making an appointment at GE enrollment centers, but I don’t know if this has previously also been handled at EOA facilities too.

Apparently, it’s been the kind of information sought out by others too:

If you wish to change the physical card, you must go in person to the US Customs House at 1 Bowling Green, New York, NY 10004. You must call to make an appointment (212) 344- 2296, which are typically between 8 am and noon M-F. A parent should go with the child. They also suggested waiting until you get another photo ID (a NYS ID card, for example) so that you have a second form of ID when you go. The new card fee is $25.
https://transcendlegal.org/sites/def...structions.pdf
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Old Jan 29, 2020, 5:46 pm
  #1167  
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Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Thanks very much. Definitely not worth going through all of that. I was just thinking about it after walking past a couple GE airport offices recently and realizing my GE card is now my most outdated piece of ID. Thought maybe the renewal fee included an updated card, if desired, but that's apparently not the case.
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Old Jan 29, 2020, 6:07 pm
  #1168  
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Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Originally Posted by joe_miami
Thanks very much. Definitely not worth going through all of that. I was just thinking about it after walking past a couple GE airport offices recently and realizing my GE card is now my most outdated piece of ID. Thought maybe the renewal fee included an updated card, if desired, but that's apparently not the case.
In what has become an increasingly rare opportunity, perhaps there is still a walk-in “interview” possibility at some GE enrollment center to put in for a new GE card for $25 that is more up-to-date.

Given how fast GE cards seem to get produced and mailed out after final approval for a renewal, getting the card updated for free is probably out of the picture still. There was a process for GE members without GE cards to get GE cards if circumstances changed such that the persons qualified for and needed GE cards. That was for a cost of $15, but that was so many years ago that I doubt that I could quickly find someone who recalls whether their photo was recaptured for the GE card or if they just got the GE card with the photo already on file with DHS.
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Old Jan 30, 2020, 5:29 am
  #1169  
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Originally Posted by GUWonder
...

Given how fast GE cards seem to get produced and mailed out after final approval for a renewal, getting the card updated for free is probably out of the picture still. There was a process for GE members without GE cards to get GE cards if circumstances changed such that the persons qualified for and needed GE cards. That was for a cost of $15, but that was so many years ago that I doubt that I could quickly find someone who recalls whether their photo was recaptured for the GE card or if they just got the GE card with the photo already on file with DHS.
When I first got GE they were not issuing cards. But they did take a picture at the very end of the initial interview. It was sort of, "h - I almost forgot - look over here <click>" and the picture was taken. I didn't think anything of it. Later, when they started issuing cards, I paid $15 and requested one. It arrived and had as my picture the absurdly bad picture - that almost didn't have me in it - that had been taken during my interview.
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Old Jan 30, 2020, 1:25 pm
  #1170  
 
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,017
Unlike many here I was approved in short order:

Applied for renewal first week of Jan.
Conditional approval 2 days later (required an in person appt).
Appts avail in my city 2 weeks later - although due to travels I set appt for today.
After in-person appt fully approved as of today.

Thus just over 3 weeks to full approval.

Seems like part of this was being in the right city as Mia Int'l has many available open appts. Quick perusal of this thread shows some cities with 4-6+ monthly waits. I wonder if you're able to apply in a different city than your home one? If so... come visit sunny Miami this winter and have it taken care of much more quickly. I do know you can do your appt upon return in any city if coming back from an Int'l trip.
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