Rule 240?
Jul 31, 2007, 11:49 am
#1
Original Poster
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So much for Rule 240
Interesting article on how the rule no longer exists…contrary to what many believe
http://www.usatoday.com/travel/colum...240-myth_N.htm
http://www.usatoday.com/travel/colum...240-myth_N.htm
Jul 31, 2007, 12:27 pm
#2
Join Date: May 2007
Location: Bansko, Bulgaria
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Interesting article! I do think that American is a little better than most - but that's not saying much these days. The airlines keep wondering why less and less people fly for pleasure...their crappy attitude of "give us your money and maybe we'll get you there" has a lot to do with it.
Jul 31, 2007, 1:19 pm
#3
Moderator: American AAdvantage
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Of course, the original Rule 80, Rule 240 and the CAB do not exist any longer - but American Airlines still uses that terminology, as on the Reaccommodations - Rule 240/80 page. Reading the Conditions of Carriage and Reaccommodations pages can be most facilitative to your travel when irregular operations are encountered.
(Since this thread was not meant to be AA-specific, it has been relocated. But perhaps others would like to comment or post links to their predilect airlines' comparable rules?)
(Since this thread was not meant to be AA-specific, it has been relocated. But perhaps others would like to comment or post links to their predilect airlines' comparable rules?)
Jul 31, 2007, 1:25 pm
#4
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Jul 31, 2007, 1:38 pm
#5
Join Date: Jan 2005
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AA Published "Rule 80/240" Policy (7/31/2007)
FWIW, here is AA's published "Rule80/240" policy (as of 7/31/2007):
http://www.aa.com/content/agency/Boo...e_240_80.jhtml
Of particular interest is:
"Note: For international travel, when flights are delayed or cancelled due to weather, Rule 80 does not provide for either AA or OA protection. The only option is a full refund of the unused portion of the ticket (by AA). However, to promote good customer service, if another AA flight is available in the same cabin, book the passenger and document PNR with the following OSI:
OSI AA INVOL REROUTE /AA FLIGHT NUMBER/DATE /WEATHER CANCELLATION"
Comment: Sorry for the dup, didn't see Jdiver's post.
http://www.aa.com/content/agency/Boo...e_240_80.jhtml
Of particular interest is:
"Note: For international travel, when flights are delayed or cancelled due to weather, Rule 80 does not provide for either AA or OA protection. The only option is a full refund of the unused portion of the ticket (by AA). However, to promote good customer service, if another AA flight is available in the same cabin, book the passenger and document PNR with the following OSI:
OSI AA INVOL REROUTE /AA FLIGHT NUMBER/DATE /WEATHER CANCELLATION"
Comment: Sorry for the dup, didn't see Jdiver's post.
Last edited by RD57; Jul 31, 2007 at 1:43 pm Reason: Comment Added
Jul 31, 2007, 1:49 pm
#6
Moderator: American AAdvantage
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Mea culpa
Not much, unless it's food for thought - I attempted to move this to TravelBuzz, and here it is. Nonetehless, through the magic of FlyerTalk and vBulletin, this should soon be served up hot to TravelBuzz. My apologies for the most unintended confusion here! (But, appropriately, it may be... GoingAway soon! 
)
)
Jul 31, 2007, 1:59 pm
#7
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I travel with a printed copy of the AA rule 80/240 with me. It has helped once or twice. GAs are much more willing to believe a printed word than the spoken word, especially when it comes from me.
Jul 31, 2007, 2:34 pm
#8
Join Date: Aug 2001
Location: Erie, CO USA
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I have looked at both DL and UA'a COC in the last year or so. UA's was much more customer friendly than DL's from what I could tell. In that time, I have seen UA seek to route passengers on other carriers without much pressure. When there has been a problem, I don't necessary say "Rule 240" but I might ask to be "protected" on other flights.
Last edited by TRRed; Jul 31, 2007 at 2:36 pm Reason: Removing reference to DiningBuzz
Jul 31, 2007, 3:09 pm
#9
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Not much, unless it's food for thought - I attempted to move this to TravelBuzz, and here it is. Nonetehless, through the magic of FlyerTalk and vBulletin, this should soon be served up hot to TravelBuzz. My apologies for the most unintended confusion here! (But, appropriately, it may be... GoingAway soon! )
)
Jul 31, 2007, 3:14 pm
#10
Join Date: Jun 2006
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HA still makes reference to Rule 240, and alot of others, in their Contract of Carriage Domestic General Rules Tariff
http://www.hawaiianair.com/AboutUs/P...riageRule.aspx
Click on Flight Delays/Cancellations (Confirmed Passengers)
http://www.hawaiianair.com/AboutUs/P...riageRule.aspx
Click on Flight Delays/Cancellations (Confirmed Passengers)
Jan 30, 2008, 7:57 am
#14
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Jan 30, 2008, 8:50 am
#15
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Not sure, in view of [the thread just merged] In any case, I'll merge them for continued discussion. Ocn Vw 1K, Moderator, TravelBuzz
Last edited by Ocn Vw 1K; Jan 30, 2008 at 8:51 am Reason: To reflect thread merger