do FAs like you?
Mar 11, 2007 | 4:00 am
#1
Original Poster
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Join Date: Dec 2000
Location: Shanghai
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do FAs like you?
I always do my best to make nice with FAs (i.e. dress respectfully, watch the safety demo, say kind words, and what not)...... but, I don't get a lot of love on my tpacs.
On the other hand, I flew with my gf this week, who drank up a storm (she has low bp and her doctor told her that drinking on flights is cool, if not beneficial) and she was treated like a princess.
So, what's the proper formula?
On the other hand, I flew with my gf this week, who drank up a storm (she has low bp and her doctor told her that drinking on flights is cool, if not beneficial) and she was treated like a princess.
So, what's the proper formula?
Mar 11, 2007 | 6:31 am
#5
Moderator, Hertz; FlyerTalk Evangelist
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Too bad I was clearing security 
Mar 11, 2007 | 8:23 am
#7
Join Date: Sep 2001
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The FAs aren't there to make you feel "loved," they are there to ensure inflight safety and secondarily to feed and water you. If they do that, they've done their jobs.
Mar 11, 2007 | 8:40 am
#8
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 18,093
What am I missing here? Not to sound harsh, but should I really care if they like me? I would prefer that they do, but if they don't, no biggie. Guess what - I am the customer. They are there to provide what DCBob said in his post. After all, that's what I paid for.
Mar 11, 2007 | 8:52 am
#9
Join Date: Mar 2006
Location: Out and about..
Posts: 1,102
I believe that in addition to safety, the FAs are there to make the flight as enjoyable as possible. IMO, this transcends being "fed and watered."
Mar 11, 2007 | 10:05 am
#10
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I completely disagree. So are you saying that FA's that throw food at UA, chew gum while serving, never look at you, and treat every request you have as a huge inconvenience are the same as smiling and welcoming FA's? If this is the case I have a hard time figuring out why so many people prefer SQ's service over UA's. I think beyond just serving what they have, they should make you feel welcomed and as if they care about serving you.
Mar 11, 2007 | 11:39 am
#12
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 18,093
I completely disagree. So are you saying that FA's that throw food at UA, chew gum while serving, never look at you, and treat every request you have as a huge inconvenience are the same as smiling and welcoming FA's? If this is the case I have a hard time figuring out why so many people prefer SQ's service over UA's. I think beyond just serving what they have, they should make you feel welcomed and as if they care about serving you.
They should make you feel welcomed and as if they care about serving you. That doesn't mean they have to like me and invite me over for Passover Seder.
Mar 11, 2007 | 12:19 pm
#13
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I completely disagree. So are you saying that FA's that throw food at UA, chew gum while serving, never look at you, and treat every request you have as a huge inconvenience are the same as smiling and welcoming FA's? If this is the case I have a hard time figuring out why so many people prefer SQ's service over UA's. I think beyond just serving what they have, they should make you feel welcomed and as if they care about serving you.
FWIW, I've had great CS from a number of FA's, I only know for sure that one of them likes me, but I couldn't care less about the rest...
Mar 11, 2007 | 12:51 pm
#15
Join Date: Feb 2007
Location: JAX
Programs: DL Silver Medallion
Posts: 2,671
What you described are indeed their responsibilities. However they are in a CS position whether they choose to accept it or not. They are representatives of UA whether they are pushing me down the slide or shoving "chicken or pasta" down my throat, and their demeanor and ability to interact with customers is key.
Do they have to like me? Of course not. Do they have to treat me with respect, courtesy and politeness? Most certainly. If they cannot do that then they are not "doing their job".
Craig