Originally Posted by
DCBob
The FAs aren't there to make you feel "loved," they are there to ensure inflight safety and secondarily to feed and water you. If they do that, they've done their jobs.
Yes and No.
What you described are indeed their responsibilities. However they are in a CS position whether they choose to accept it or not. They are representatives of UA whether they are pushing me down the slide or shoving "chicken or pasta" down my throat, and their demeanor and ability to interact with customers is key.
Do they have to like me? Of course not. Do they have to treat me with respect, courtesy and politeness? Most certainly. If they cannot do that then they are not "doing their job".
Craig