Best Way to Compliment Hotel Management Staff?
Dec 21, 2006, 4:18 pm
#1
Original Poster
Join Date: Aug 2001
Location: SFO
Programs: AC SE, AA EXP MM, UA Gold MM, Hyatt Glob, Marriott Titanium, HH Dia, IHG Plat
Posts: 4,793
Best Way to Compliment Hotel Management Staff?
Prior to my hotel stays, I often phone the front desk manager or the GM's assistant to arrange a specific room location. After my stay I want to acknowledge their assistance (and that of other staff) in a way that is meaningful to them.
I've sent snail mail letters to the GM, but generally haven't received responses. E-mail or a phone call are certainly faster, and more likely to elicit response, but may not stand out as much. Maybe I should send a compliment about the GM to the hotel chain's frequent guest program.
What do other folks do? What feedback is appreciated the most?
I've sent snail mail letters to the GM, but generally haven't received responses. E-mail or a phone call are certainly faster, and more likely to elicit response, but may not stand out as much. Maybe I should send a compliment about the GM to the hotel chain's frequent guest program.
What do other folks do? What feedback is appreciated the most?
Dec 21, 2006, 4:21 pm
#2
Join Date: Oct 2004
Location: Santa Monica
Programs: UA Gold, MR Plat (life gold), SPG Gold
Posts: 898
I've brought bottles of wine with me for people that had been helpful prior to my arrival.
On check in, or during the stay -- I have ordered a pizza for the front desk staff to be delivered (prepaid of course
).
On check in, or during the stay -- I have ordered a pizza for the front desk staff to be delivered (prepaid of course
).