I've done a search & haven't found this addressed. We just checked into a 5 star hotel in Paris, our second visit, using solely points. The Guest Services Manager came out, introduced himself, got us upgraded from the room we were confirmed in, provided us complimentary drinks in the bar while we waited for our room, when my husband pulled out a 4 night suite upgrade. he found us a wonderful suite for 5 nights, took us on a tour of another one to ensure we liked it, cancelled a lunch reservation, sent us to a nearby friend's restaurant where we were treated like royalty, called constantly to rush housekeeping to get our suite ready when the people in it were late to check out, escorted us to the suite & showed us the items a valet normally would; basically spent the good part of the day ensuring we were happy - went over & above any service we've ever experienced in a hotel. I know managers normally aren't tipped, but what would you do in this case?

I would write a thank you letter to the manager himself and another letter to the higher up (hotel management) making sure that they're aware that he went over and beyond your expectations.

No tipping though.

Speaking of tipping, I stayed in the Renaissance Chauncery Court in London about 6 months ago, and the Shift manager came to escort me to my room (I was MR Gold at that point). He had absolutely no clue where the light switch was in my room.

It seems as if he lingered around for a while before leaving expecting a tip that I did not give. I was not given exceptional service, and I thought that London was generally not a tipping society.

Anyone else have any odd tipping experiences?

Managers don't get tips. A letter is correct.

QL