Refund due to fare decrease
Sep 17, 2004 | 12:29 pm
#1
Original Poster
Join Date: Aug 2002
Location: Takoma Park, MD
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Refund due to fare decrease
I booked 2 tickets from RIC to STX on Onetravel last week. This week the fares for the exact same flights are $60 lesser on their site. Am I eligible for a refund? Onetravel says no. I thought if the fareclass remains the same, I should get a refund.
Sep 17, 2004 | 12:57 pm
#2
Join Date: Jun 2004
Programs: hhonors
Posts: 94
Originally Posted by DLrunner
I booked 2 tickets from RIC to STX on Onetravel last week. This week the fares for the exact same flights are $60 lesser on their site. Am I eligible for a refund? Onetravel says no. I thought if the fareclass remains the same, I should get a refund.
Sep 17, 2004 | 12:59 pm
#3
Join Date: Sep 2001
Location: SJC (AA PLT 2MM - Marriott LTT - Avis Preferred)
Posts: 2,249
Call the airline's CS desk directly
Originally Posted by DLrunner
I booked 2 tickets from RIC to STX on Onetravel last week. This week the fares for the exact same flights are $60 lesser on their site. Am I eligible for a refund? Onetravel says no. I thought if the fareclass remains the same, I should get a refund.
Nevertheless, I've had success when booking with a 3rd party in getting the fare rollover by calling the airline directly. In my case, it was my credit card's travel service that booked my flight. Noticing the following week that the fare dropped, and that rollovers are permitted, I called the airline's CS desk to request a rollover, with a voucher for the difference, w/o a problem.
Sep 17, 2004 | 1:41 pm
#4
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Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB
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Originally Posted by DLrunner
I booked 2 tickets from RIC to STX on Onetravel last week. This week the fares for the exact same flights are $60 lesser on their site. Am I eligible for a refund? Onetravel says no. I thought if the fareclass remains the same, I should get a refund.
Sep 18, 2004 | 5:14 am
#5
Join Date: Mar 2003
Location: St. Louis, MO USA
Programs: AA Plat, SPG Gold, Delta Silver, Hyatt Gold
Posts: 72
I yesterday received a credit on my charge for a fare decrease on 2 tickets to FCO booked directly with AA. It would surprsie me greatly if they honored this policy whn booked through a 3rd party site, but call the airline and let us know what you discover.
Sep 18, 2004 | 9:23 am
#6
FlyerTalk Evangelist
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Location: YYZ
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Originally Posted by raven2422
I yesterday received a credit on my charge for a fare decrease on 2 tickets to FCO booked directly with AA. It would surprsie me greatly if they honored this policy whn booked through a 3rd party site, but call the airline and let us know what you discover.
Sep 20, 2004 | 9:48 pm
#8
Join Date: Mar 2003
Location: St. Louis, MO USA
Programs: AA Plat, SPG Gold, Delta Silver, Hyatt Gold
Posts: 72
Originally Posted by djjaguar64
Raven2422 what was the fare class ?
Jag---not ignoring you, but just in from DTW and will be in ofc. tomorrow to check. I can tell you it wasn't a Y, but will follow up tomorrow.
Sep 22, 2004 | 2:11 pm
#9
Join Date: Mar 2003
Location: St. Louis, MO USA
Programs: AA Plat, SPG Gold, Delta Silver, Hyatt Gold
Posts: 72
Jag-just eye balled the e-tickets and there is no fare class to be found on any of these documents and I cannot find my secret decoder ring. I can tell you it says I had a special web fare and new e-tickets were sent when I received the refund. L/U/T?
