Originally Posted by DLrunner
I booked 2 tickets from RIC to STX on Onetravel last week. This week the fares for the exact same flights are $60 lesser on their site. Am I eligible for a refund? Onetravel says no. I thought if the fareclass remains the same, I should get a refund.
What you are doing is attempting to get a "fare rollover." Although the fareclass may remain the same, e.g. QXXXXX to QYYYYY, the lower fare for QYYYYY may have the restriction that "rollovers are not permitted."
Nevertheless, I've had success when booking with a 3rd party in getting the fare rollover by calling the airline directly. In my case, it was my credit card's travel service that booked my flight. Noticing the following week that the fare dropped, and that rollovers are permitted, I called the airline's CS desk to request a rollover, with a voucher for the difference, w/o a problem.