Mis-spelled name on Ticket. Any problems?
Aug 20, 2003 | 5:21 am
#1
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Mis-spelled name on Ticket. Any problems?
I have booked a OW award tix for my mother between HKG-SYD on CX & QF, but have just recently found out that her name on the ticket has been mis-spelled for one of the character. I could not initiate a new-booking with correct name because there were no more awards spaces available for the upcoming flight.
CX agent has advised that there is a note on her PNR regarding the mis-spelled name. They claim that my mother will not be denied boarding. I'm still worried.
Has anybody been refused boarding due to mis-spelled name? Or should I not worry?
CX agent has advised that there is a note on her PNR regarding the mis-spelled name. They claim that my mother will not be denied boarding. I'm still worried.
Has anybody been refused boarding due to mis-spelled name? Or should I not worry?
Aug 20, 2003 | 5:27 am
#2
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past experience dictates that this will be okay.
As an example, when my friend got married, his wife's last name did not match the last name on the ticket, but everything worked out okay.
As an example, when my friend got married, his wife's last name did not match the last name on the ticket, but everything worked out okay.
Aug 20, 2003 | 6:06 am
#3
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I think she'll probably be fine but I'm surprised that they can't reissue the ticket with the correct spelling on it.
I had a similar experience on UA once where they got two letters jumbled in my name. When the ticket arrived they told me to send it back. Two days later I had the replcement ticket arrive by courier.
I had a similar experience on UA once where they got two letters jumbled in my name. When the ticket arrived they told me to send it back. Two days later I had the replcement ticket arrive by courier.
Aug 20, 2003 | 6:08 am
#4
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I had the same problem when I took friends to Japan last year (UA misspelled a first name). They noted it in the PNR, told me they didn't need to reissue the ticket, and we didn't encounter any problems at all. I wouldn't worry about it being that you've had the record notated.
Aug 20, 2003 | 10:17 am
#5
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A friend of mine was denied boarding by Lufthansa many years ago because of a missing "d" in his surname (and hasn't flown with them since!). I believe the mistake was discovered at check-in, though, so there won't have been a note in his PNR.
As a former airline employee I am a bit surprised that your booking agent claims they can't re-issue the ticket without initiating a new booking. Unless their system is radically different from the one I used it should be possible to amend the existing booking (open record - edit name field - save record - print ticket). Have you tried talking to a supervisor?
As a former airline employee I am a bit surprised that your booking agent claims they can't re-issue the ticket without initiating a new booking. Unless their system is radically different from the one I used it should be possible to amend the existing booking (open record - edit name field - save record - print ticket). Have you tried talking to a supervisor?
Aug 20, 2003 | 1:01 pm
#6
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We had this happen, the receipt and the envelope were file, but the ticket was one letter off. They made a note of it, and said it would be fine, and it was.
Aug 20, 2003 | 7:26 pm
#7
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Thanks for all the comments.
I also believe technically it is possible to change names prior to issue, but ALL of the agents I've talked to is hesitant to do so. Don't ask me why, and I'm annoyed about it.
On the other hand, it seems most of you with similar problem had no issues with boarding, so I will try not to worry.
Thanks again
I also believe technically it is possible to change names prior to issue, but ALL of the agents I've talked to is hesitant to do so. Don't ask me why, and I'm annoyed about it.
On the other hand, it seems most of you with similar problem had no issues with boarding, so I will try not to worry.
Thanks again
Aug 20, 2003 | 7:48 pm
#8
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At check in *most* agents can correct this to what prints on the boarding passes... Again though your mileage on this varies greatly from airline to airline and different CRS/Common user systems....
Aug 21, 2003 | 7:16 am
#10
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This commonly happens to me in that the office books tickets with the christian name i'm known by... trouble is that it happens to be the 2nd christian name, with the result that i frequently don't get miles added to my account because the airline systems see a 'discrepancy' between the christian name on my ticket versus the christian name the computer automatically thinks is the given one.
i hasten to add it doesn't stop me boarding aircraft.. merely adds a lot of hassle to getting miles or FFP upgrades.
I always ask the office to book tickets using my initials but agents often don't bother.
moral of the story is ensure that you are called by your first christian name all the time!
i hasten to add it doesn't stop me boarding aircraft.. merely adds a lot of hassle to getting miles or FFP upgrades.
I always ask the office to book tickets using my initials but agents often don't bother.
moral of the story is ensure that you are called by your first christian name all the time!
Aug 22, 2003 | 4:12 am
#11
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I've had no problem on BA with 2 misplaced letters in my name, and that was to SVO where they are very hot on checking passports, tickets and visas. I phoned up in advance to complain and was told it was policy not to re-issue where there were less than 2 'mistakes'. So, I wouldn't worry. However, if you are the stressed type, phone up and make a fuss until it gets sorted.
Aug 22, 2003 | 7:48 am
#12
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There's only single mistake, unfortunately 
, which makes it difficult for me to request the change. In addition, the fact there's already a note in my PNR makes the agent even more hesitant to act on behalf of me.
I guess she'd fly okay.
, which makes it difficult for me to request the change. In addition, the fact there's already a note in my PNR makes the agent even more hesitant to act on behalf of me.I guess she'd fly okay.