Black out
Aug 19, 2003 | 1:30 pm
#1
Original Poster
Join Date: May 2003
Location: Rome, Italy, FCO
Posts: 110
Black out
On our way back home from PPT, destination CDG/TLS via LAX and DTW, our flight NW LAX-DTW has been diverted to MSP due to NE coast black out. We were obliged to spent the night sleeping in the airport hall (no assistance from airport and NW's crews), and took a morning plane to DTW, where we waited 5hrs to get a connection to MEM (any breakfast or meal served until arrival on MEM) and then made our way to CDG with AF where, once arrived, we hade a not previously expected 6hours stopover to get our last plane to TLS.
Total flight lenght: 58hrs, against 30hrs scheduled.
The question is: have we got any right to complain to any AirCompany or Airport for the treatment we deserved, and eventually get money refund? If so, to whom should we have to address our complaint?
Thanks in advance for your helpful suggestions.
Total flight lenght: 58hrs, against 30hrs scheduled.
The question is: have we got any right to complain to any AirCompany or Airport for the treatment we deserved, and eventually get money refund? If so, to whom should we have to address our complaint?
Thanks in advance for your helpful suggestions.
Aug 19, 2003 | 4:45 pm
#2
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,216
What complaint would you have?
That the power went out and the Air Traffic Controllers could not direct planes?
This is one of those "Acts of God" that the airlines had no accountability for.
There are plenty of things we can blame them for but this is not one of them.
Just be happy you got home safely.
If you want to complain, send a letter to whatever electrical company eventually accepts responsibility.
William
That the power went out and the Air Traffic Controllers could not direct planes?
This is one of those "Acts of God" that the airlines had no accountability for.
There are plenty of things we can blame them for but this is not one of them.
Just be happy you got home safely.
If you want to complain, send a letter to whatever electrical company eventually accepts responsibility.
William
Aug 19, 2003 | 6:07 pm
#3
Join Date: Jun 2002
Location: Chicago,IL.
Posts: 3,022
Sorry, but you have absolutely zero reason to complain. The blackout had nothing to do with the airlines in any shape or form.
How can you fault the airlines for what happened ?
As correctly stated above, please contact the power companies..LOL
How can you fault the airlines for what happened ?
As correctly stated above, please contact the power companies..LOL
Aug 19, 2003 | 7:06 pm
#4
Original Poster
Join Date: May 2003
Location: Rome, Italy, FCO
Posts: 110
I think airlines will complain to power companies about problems (and money loss) due to black-out.
As a non-US resident I feel it will be difficult to complain directly to those latter, but I've paied for a service not entirely fulfilled by airlines, and I've been left without assistance sleeping on the floor at MSP...Are power companies have to do with NW adn MSP airport's staff behaviour?
Airlines are not responsable for blackout, but they
must assure transport and whenever they couldnt, they must take care of passengers.
That didn't happened.
As a non-US resident I feel it will be difficult to complain directly to those latter, but I've paied for a service not entirely fulfilled by airlines, and I've been left without assistance sleeping on the floor at MSP...Are power companies have to do with NW adn MSP airport's staff behaviour?
Airlines are not responsable for blackout, but they
must assure transport and whenever they couldnt, they must take care of passengers.
That didn't happened.