Compensation for travel delay?
Jun 29, 2002 | 10:34 pm
#1
Original Poster
Join Date: Jun 2002
Location: Savannah
Posts: 2
Compensation for travel delay?
Hi...I am new to this board and not sure if this is the right place for this discussion.
Due to mechanical problems, my flight from Vegas to Dallas was delayed resulting in missing my connecting flight to Jax. Husband and I (along with many others) were put up in a Holiday Inn in Dallas overnight and rerouted the next morning. At no time was an apology given. I have been told we should/could receive compensation in the form of vouchers for future flights. Could someone elaborate on this please? What steps should I take to make a complaint?
Due to mechanical problems, my flight from Vegas to Dallas was delayed resulting in missing my connecting flight to Jax. Husband and I (along with many others) were put up in a Holiday Inn in Dallas overnight and rerouted the next morning. At no time was an apology given. I have been told we should/could receive compensation in the form of vouchers for future flights. Could someone elaborate on this please? What steps should I take to make a complaint?
Jun 30, 2002 | 1:44 am
#2
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
Was this an American flight? You'd get a better response posting on the AA forum, where all the American flyers hang out.
Oh...and welcome to FlyerTalk.
[This message has been edited by tom911 (edited 06-30-2002).]
Oh...and welcome to FlyerTalk.
[This message has been edited by tom911 (edited 06-30-2002).]
Jun 30, 2002 | 2:09 am
#3
Join Date: Nov 2001
Location: Northside in tha house
Posts: 1,286
Welcome to Flyertalk! I agree with tom911, given there are so many airline-specific customer-response idiosyncracies, issues like this are best addressed within those forums. But if it helps you here is a thread posted on the UA board, for a shorter mechanical delay:
http://www.flyertalk.com/forum/Forum50/HTML/012829.html
http://www.flyertalk.com/forum/Forum50/HTML/012829.html
Jul 1, 2002 | 10:46 am
#5
Join Date: Jan 2000
Location: Nashua, NH USA
Programs: Seashore Trolley Museum "flight attendant"
Posts: 2,015
I don't think the airline owes you anything.
They did the best they could, considering that the plane was not airworthy at the moment.
Travel tips:
http://members.aol.com/ajaynejr/travel.htm
They did the best they could, considering that the plane was not airworthy at the moment.
Travel tips:
http://members.aol.com/ajaynejr/travel.htm