meet and greet

Dear all,

As an author, I am currently writing a chapter in which a passenger becomes ill on a long haul flight, and then, unfortunately, passes away. An integral part of the storyline is how the cabin crew handle this situation. Could anyone help by advising the SOP for this ( Hopefully not from personal experience !)

Also I seem to remember that there is a code word for times when the crew are discussing such an event near pax... involving the words "Phonix rising"
Can any one confirm this?

Any help would be gratefully recieved !
many many thanks!

Can I help you

No code that I know of at BA, we would try and move the body to somewhere private but if that isn't possible we would leave it in the passengers seat, we wouldn't cover the body but we would close their eyes.

ACabinCrewMember

Never had a death onboard, but we definitely don't shout Phoenix Rising.

Once the passenger does pass away it would be somewhere private if possible, if not, we'd but them back in their seat and blanket up to the shoulders.

I'm sure you're aware of the satellite phone to Doctors on the ground who direct us what to do? They give us all the permission we need and would also instruct us to call for a medical professional on board.

LondonAndy

Welcome to FT, but I can't see what this has got to do with British Airways .

A 10 second Google search came up with at least a dozen opinions, many of which seemed to come from fairly reliable sources (OK, maybe not the first one as that's from the Daily Mail ):

Move them to an empty seat in first class, cover them with a blanket and NEVER put them in the loo: What happens when a passenger dies on a plane?

What Happens When a Passenger Dies on the Plane

Here's what happens when a passenger dies on a plane

What do airlines do with dead passengers?

corporate-wage-slave

Sounds like an American version of Inspector Sands. But welcome to Flyertalk ACabinCrewMember, it's good to hear from you and I don't know if you are BA cabin crew but any insights you can share with us, hopefully on happier topics, would be most welcome.

And likewise greetings to meet and greet, good luck with your book.

mastutio

In the medical world there are plenty of euphemisms to discretely describe a death. The most common one locally is to say a patient has “gone to Rose Cottage” .

We used to say a patient had “gone to the co-op” as Co-operative Funerals was our local Funeral Directors. We decided to stop doing this after a rather unfortunate mix up.

Maybe there should be a phrase or code for use in such situations in flight?

I would suggest “We have a passenger no longer requiring oxygen” or for the more spiritual “We have a passenger continuing to gain altitude”

tinkicker

From John Finnemore's Cabin Pressure, a terrifyingly accurate account of life in a very small airline!

Paralytic

Come on, you can't just leave that story there!

Did someone really go to the co-up and then the receptionist had a heart-attack thinking they were seeing an apparition?

golfmad

^ don't leave us in suspense

One new thread and two new posters on the first page so let me add my welcome here too to you both meet and greet and ACabinCrewMember.

Phil the Flyer

I was a passenger on a flight (BA155 LHR-CAI 777) approximately 10 years ago that had the misfortune to have a passenger die in-flight.

We were flying over what used to be Yugoslavia when a 'is there a doctor onboard?' announcement was made. Very shortly thereafter the cabin crew were instructed to immediately suspend the meal service and clear away all passenger's meal trays, etc.

We made a descent into and landed at ATH. I was sat in 10D (CW), the deceased was in Y, so I never saw anything first hand - but we were subsequently advised by the captain that a passenger had sadly passed away and been removed from the aircraft.

We resumed our journey approximately two hours later. All handled very professionally by BA's crew.

A sobering experience though - I guess it could happen to any of us at any time.

MSPeconomist

What would have been the benefit of landing at ATH to offload the passenger?

Phil the Flyer

I believe when the decision was made to divert to ATH the passenger was still alive and the crew were seeking emergency medical assistance for the passenger.

golfmad

This is a guess and nothing more but it's possible that the landing in ATH was instigated prior to the death in order to provide urgent medical care. This would tally with the decision to cease the meal service in readiness for landing. Then the person died perhaps well into the descent. As I said though, it's just a theory.

Paralytic

If that happened today, I wonder if anyone would date come on here asking if that was exceptional circumstances and whether they could claim EU261 comp.

KenJohn

and American Airlines
http://www.liverpoolecho.co.uk/news/...cribe-13422532
http://www.mirror.co.uk/lifestyle/tr...staff-10917061

Also
http://www.nj.com/news/index.ssf/201...s_onboard.html