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Misbehavior by Westgate Hotel manager: what to write to Central

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Misbehavior by Westgate Hotel manager: what to write to Central

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Old Apr 24, 2015 | 8:35 pm
  #31  
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Your intention is good. But your analysis doesn't match the facts. My file contained:
1. Pre-printed with Ms.X information card, where they asked me to over-write all my information, crossing hers out.
2. Printout of RoomerTravel email to me confirming my $500 fully prepaid stay.
3. My CC info collected "for incidentals"

How does "upstairs" go from all this to secretly Charging my card in advance further $712, which was the amount she was supposed to pay for her suite?
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Old Apr 24, 2015 | 8:53 pm
  #32  
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I'll hazard an entirely different guess: manager secretly charged my card $712 in full consciousness of his wrongful action. I recall a tiny element: a female clerk's remark she made during the check-in process. I thought she was flirtatious: "oh, you want our best suite for your cheapest price you paid...well, you are in luck" However, at a later hour her male boss was likely less amused. They may be resentful of Roomer barging onto their territory. Roomer later told me that Roomer was getting the same run around during their query as I did: they kept passing them around day after day without coming back with answers or actions.

Westgate themselves speculate with their unused suites. Manager's idea might have been to try and collect more for the good suite than Roomer collected from me. I'd say he took a hell of a risk - but members opining here don't seem to feel that way. They mostly say hotels can do such things with impunity

Last edited by SinglePapa2; Apr 24, 2015 at 9:08 pm
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Old Apr 24, 2015 | 9:54 pm
  #33  
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DUDE!!!

There was a mixup. It was resolved. Get on with your life.

Cheers,

Doc
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Old Apr 24, 2015 | 9:57 pm
  #34  
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I'm happy with this discussion. You guys moved me to this realization, which I'd never reach in isolation. If hotels do so with impunity, then that's exactly what they did in Roomer's case. Don't try and take your opinions back: you've said it all along that hotel manager has done nothing criminal with an unauthorized charge
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Old Apr 25, 2015 | 1:21 pm
  #35  
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In post #2 I said they should have contacted you when they noticed the problem. I also asked a question twice you didn't answer. You're just trolling for sympathy and it's pretty ridiculous. Westgate's actions were wrong in the way they handled the problem. The legality of charging you when they didn't get paid is probably covered in the paperwork you signed upon check-in.

You seem to just like to play conspiracy theorist and come up/make up reasons why what happened was worse. They protected their bottomline and in doing so gave you really poor customer service. Should have been handled during your stay but now you're dragging this out. Write to Westgate with the actual story of what happened and leave out your theories. Also never use a debit card to secure a service like this. Credit cards give you an added layer of protection.

Originally Posted by SinglePapa2
u r right DenverBrian. Everyone so far was basically posting here to make two points:
1. "nothing wrong with unauthorized sale to a consumer's card",
2. "worst that can happen to a hotel is refund, and case closed".

No one stopped to think: how hard would it be for manager to (once) dial OTA or guest
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Old Apr 25, 2015 | 1:59 pm
  #36  
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Yes Yoshi, you were the only voice of reason...I wouldn't call a conspiracy, but I see M.O. that I'd never expect of this conglomerate. I did nothing wrong: showed up before check-in time, when I was the only arrival; gave them printed confirmation and all the time in the world to place me; wrote down everything they asked me exactly where they asked me; handed my card "for incidentals"; reciprocated every courtesy. What I got in return was unauthorized charge of $712 on the date of check-in, on top of FULL PAYMENT OF $500 stapled inside of my file.

So trying to run scenarios of how this act came about. Check-in clerk brought that Ms.X's card down from upstairs: "We found your suite, it was under different name. Cross all this off, and fill in your info please". I say "done, and please staple my payment confirmation to this card". "Sure...I just need your CC for incidentals, you know..." "Sure" "Thank you. Enjoy!"

Then a different person from who gave her Ms.X's card upstairs can't locate Roomer payment? Originally, who knows how Roomer seller got this non-refundable Apr.5-10 stay... So the manager says: "Screw him. Just charge his card whatever was there on Ms.X paperwork, $712? ok. Done and done!"
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Old Apr 25, 2015 | 2:12 pm
  #37  
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The OP has posted in two different forums on different aspects of this issue. Members in this thread have discussed the situation with OP at length.

We're now running around circles of insistence and the thread has become unduly personalized. Nothing more can be accomplished within the mission of FlyerTalk. Thread closed. Ocn Vw 1K, Moderator.
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