FlyerTalk Forums - View Single Post - Misbehavior by Westgate Hotel manager: what to write to Central
Old Apr 25, 2015 | 1:21 pm
  #35  
Yoshi212
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Join Date: Dec 2009
Location: New York, NY
Programs: DL Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,777
In post #2 I said they should have contacted you when they noticed the problem. I also asked a question twice you didn't answer. You're just trolling for sympathy and it's pretty ridiculous. Westgate's actions were wrong in the way they handled the problem. The legality of charging you when they didn't get paid is probably covered in the paperwork you signed upon check-in.

You seem to just like to play conspiracy theorist and come up/make up reasons why what happened was worse. They protected their bottomline and in doing so gave you really poor customer service. Should have been handled during your stay but now you're dragging this out. Write to Westgate with the actual story of what happened and leave out your theories. Also never use a debit card to secure a service like this. Credit cards give you an added layer of protection.

Originally Posted by SinglePapa2
u r right DenverBrian. Everyone so far was basically posting here to make two points:
1. "nothing wrong with unauthorized sale to a consumer's card",
2. "worst that can happen to a hotel is refund, and case closed".

No one stopped to think: how hard would it be for manager to (once) dial OTA or guest
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