Miles and points minor inconveniences
Mar 13, 2013 | 3:24 pm
#1
Original Poster
Join Date: Dec 2003
Location: Brooklyn, NY, United States
Programs: AA, BA, UA, Spirit, Delta, PC Plat, SPG Gold, HHonors Diamond, Club Carlson Gold, Marriott Gold
Posts: 1,735
Miles and points minor inconveniences
Interesting experience. Just got back from my short trip to San Diego. Two things happened.
1. Saw a roach in my room at Four Points Sheraton Downtown.
2. Got into an emergency landing situation on my flight back (the arrival was delayed for about 1 hr).
The results:
1. Minor inconveniences.
2. 7,000 SPG points refunded to my account.
3. 10,000 AAdvantage miles to be credited to my account (was an award flight, too).
Both credits were unsolicited. I never asked Sheraton for credit; it was an initiative coming from the front desk manager. Look, they promptly moved me to another room, gave me breakfast coupons, and were incredibly apologetic about the whole experience. I've seen enough roaches at 4 and 5-star hotels around the world to understand that things happen. His offer to refund my points for the night was already appreciated, but when I got back I saw they had actually refunded me for both nights instead of just one. Class act, don't you think?
The AA email came in today. Here it is:
1. Saw a roach in my room at Four Points Sheraton Downtown.
2. Got into an emergency landing situation on my flight back (the arrival was delayed for about 1 hr).
The results:
1. Minor inconveniences.
2. 7,000 SPG points refunded to my account.
3. 10,000 AAdvantage miles to be credited to my account (was an award flight, too).
Both credits were unsolicited. I never asked Sheraton for credit; it was an initiative coming from the front desk manager. Look, they promptly moved me to another room, gave me breakfast coupons, and were incredibly apologetic about the whole experience. I've seen enough roaches at 4 and 5-star hotels around the world to understand that things happen. His offer to refund my points for the night was already appreciated, but when I got back I saw they had actually refunded me for both nights instead of just one. Class act, don't you think?
The AA email came in today. Here it is:
March 13, 2013
Dear:
We are writing to follow up with you about the situation you encountered as a passenger on our flight 160 on March 11. We realize that your experience was certainly unexpected and we are very sorry for the concern you may have experienced. In accordance with standard operating safety procedures, our captain asked that the emergency response team be deployed upon landing. While we can well imagine how surprising it was to see emergency vehicles and personnel meet your flight, your safety is our primary concern.
In appreciation for your understanding, we have added 10,000 AAdvantage bonus miles to your account. You should see this mileage adjustment in your account very soon, and you can view this activity via our web site, AA.com.
Your loyalty is important to us and we would like to assure you that we are committed to getting you to your destination as planned. We'll do our best to provide a smooth trip the next time you fly with us. We will look forward to the opportunity.
Sincerely,
B. J. Russell
Customer Relations
American Airlines
Dear:
We are writing to follow up with you about the situation you encountered as a passenger on our flight 160 on March 11. We realize that your experience was certainly unexpected and we are very sorry for the concern you may have experienced. In accordance with standard operating safety procedures, our captain asked that the emergency response team be deployed upon landing. While we can well imagine how surprising it was to see emergency vehicles and personnel meet your flight, your safety is our primary concern.
In appreciation for your understanding, we have added 10,000 AAdvantage bonus miles to your account. You should see this mileage adjustment in your account very soon, and you can view this activity via our web site, AA.com.
Your loyalty is important to us and we would like to assure you that we are committed to getting you to your destination as planned. We'll do our best to provide a smooth trip the next time you fly with us. We will look forward to the opportunity.
Sincerely,
B. J. Russell
Customer Relations
American Airlines
Mar 13, 2013 | 3:26 pm
#2
Formerly known as cagalindo
Join Date: Sep 2010
Location: MCO TPA
Programs: Citi AA/HH/TYP Amex SPG/HH & Chase SP/PC
Posts: 1,335
fyi guys the "how to" part of this thread is self-explanatory
ie. plant a roach in your room at the Four Points Sheraton Downtown, do something on an AA flight to cause an emergency landing
Just don't get caught.
ie. plant a roach in your room at the Four Points Sheraton Downtown, do something on an AA flight to cause an emergency landing
Just don't get caught.
Mar 13, 2013 | 3:44 pm
#4
Join Date: Jan 2007
Programs: Many
Posts: 339
Some of the bloggers will be suggesting this as one of their "I'm not saying you should do this yourself, but..." strategies any minute now.
Mar 13, 2013 | 7:38 pm
#5
Original Poster
Join Date: Dec 2003
Location: Brooklyn, NY, United States
Programs: AA, BA, UA, Spirit, Delta, PC Plat, SPG Gold, HHonors Diamond, Club Carlson Gold, Marriott Gold
Posts: 1,735
Please do not plant a roach in your room at the Four Points Sheraton (or any other hotel for that matter), and for the love of god do not do something on an AA (or any other flight) to cause an emergency landing.
I'm not on the mission to say something new every time I open my mouth or strike a computer key. I was just sharing my experience, that's it.
Mar 13, 2013 | 11:22 pm
#7
Join Date: Aug 2011
Location: On the Lake USA
Programs: Marriott Ambassador, Hilton Diamond because they have nothing higher
Posts: 523
Mar 13, 2013 | 11:47 pm
#8
Join Date: Mar 2010
Posts: 1,173
sssshhhhhhh
sssshhhh or next you will have a blog with pictures with circles and arrows pointing to the correct pressurized fluid lines to cut, provided your skinny wife can shimmy through the access door....lol
Mar 14, 2013 | 2:09 am
#9
Suspended
Join Date: Jan 2013
Location: LAX/SNA
Programs: AA, Hilton Gold
Posts: 3,887
My point was more that it's very well known that travel companies will compensate you for issues such as this, I don't see why it needed it's own thread for your report that you got miles....
Mar 14, 2013 | 5:23 am
#10
Join Date: Aug 2011
Location: On the Lake USA
Programs: Marriott Ambassador, Hilton Diamond because they have nothing higher
Posts: 523
On a side note I have photos of a wash cloth with 37 dead mosquitos from my room in the Philippines and that was at a 4 star hotel.
Mar 14, 2013 | 4:42 pm
#11
Original Poster
Join Date: Dec 2003
Location: Brooklyn, NY, United States
Programs: AA, BA, UA, Spirit, Delta, PC Plat, SPG Gold, HHonors Diamond, Club Carlson Gold, Marriott Gold
Posts: 1,735
Sorry, I have to disagree. Not all travel companies will compensate you; of those that will, not all will compensate you fairly, and of those that will, not all will compensate you without your asking (read the threedjmay's post above about 2,500 Delta miles). We all love .....ing when we get wronged by travel providers; let's be fair and mention their good deeds, as well.