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Miles and points minor inconveniences
Interesting experience. Just got back from my short trip to San Diego. Two things happened.
1. Saw a roach in my room at Four Points Sheraton Downtown. 2. Got into an emergency landing situation on my flight back (the arrival was delayed for about 1 hr). The results: 1. Minor inconveniences. 2. 7,000 SPG points refunded to my account. 3. 10,000 AAdvantage miles to be credited to my account (was an award flight, too). Both credits were unsolicited. I never asked Sheraton for credit; it was an initiative coming from the front desk manager. Look, they promptly moved me to another room, gave me breakfast coupons, and were incredibly apologetic about the whole experience. I've seen enough roaches at 4 and 5-star hotels around the world to understand that things happen. His offer to refund my points for the night was already appreciated, but when I got back I saw they had actually refunded me for both nights instead of just one. Class act, don't you think? The AA email came in today. Here it is: March 13, 2013 Dear: We are writing to follow up with you about the situation you encountered as a passenger on our flight 160 on March 11. We realize that your experience was certainly unexpected and we are very sorry for the concern you may have experienced. In accordance with standard operating safety procedures, our captain asked that the emergency response team be deployed upon landing. While we can well imagine how surprising it was to see emergency vehicles and personnel meet your flight, your safety is our primary concern. In appreciation for your understanding, we have added 10,000 AAdvantageŽ bonus miles to your account. You should see this mileage adjustment in your account very soon, and you can view this activity via our web site, AA.com. Your loyalty is important to us and we would like to assure you that we are committed to getting you to your destination as planned. We'll do our best to provide a smooth trip the next time you fly with us. We will look forward to the opportunity. Sincerely, B. J. Russell Customer Relations American Airlines |
fyi guys the "how to" part of this thread is self-explanatory
ie. plant a roach in your room at the Four Points Sheraton Downtown, do something on an AA flight to cause an emergency landing Just don't get caught. |
How is this anything new?
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Originally Posted by caGALINDO
(Post 20414474)
fyi guys the "how to" part of this thread is self-explanatory
ie. plant a roach in your room at the Four Points Sheraton Downtown, do something on an AA flight to cause an emergency landing Just don't get caught. |
Originally Posted by caGALINDO
(Post 20414474)
fyi guys the "how to" part of this thread is self-explanatory
ie. plant a roach in your room at the Four Points Sheraton Downtown, do something on an AA flight to cause an emergency landing Just don't get caught. Please do not plant a roach in your room at the Four Points Sheraton (or any other hotel for that matter), and for the love of god do not do something on an AA (or any other flight) to cause an emergency landing.
Originally Posted by PainCorp
(Post 20414520)
How is this anything new?
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I've experienced much worse for a measly 2500 Delta miles that I'll never be able to use, so Kudos to AA for their offer.
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Originally Posted by caGALINDO
(Post 20414474)
fyi guys the "how to" part of this thread is self-explanatory
ie. plant a roach in your room at the Four Points Sheraton Downtown, do something on an AA flight to cause an emergency landing Just don't get caught. |
sssshhhhhhh
Originally Posted by srdshelly
(Post 20414577)
Some of the bloggers will be suggesting this as one of their "I'm not saying you should do this yourself, but..." strategies any minute now.
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Originally Posted by mnscout
(Post 20415711)
I'm not on the mission to say something new every time I open my mouth or strike a computer key. I was just sharing my experience, that's it.
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Originally Posted by PainCorp
(Post 20416972)
My point was more that it's very well known that travel companies will compensate you for issues such as this, I don't see why it needed it's own thread for your report that you got miles....
On a side note I have photos of a wash cloth with 37 dead mosquitos from my room in the Philippines and that was at a 4 star hotel. :D |
Originally Posted by PainCorp
(Post 20416972)
My point was more that it's very well known that travel companies will compensate you for issues such as this, I don't see why it needed it's own thread for your report that you got miles....
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