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Old Nov 11, 2014, 2:41 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Xyzzy
Where does the KVS tool get its data and is KVS authorized to provide this data in the manner it is presented?

The tool is known to access a variety of web sites, many in a manner that is not authorized. Please see the next section of this Wiki for a list of sites believed to be accessed and their data access policies (where known).

Additionally, under some conditions the tool appears to access sites via a KVS-operated back end. This means that the tool is not just a 'web browser' that runs via a user's machine. No detailed public information is available about how this works or whether any of this back-end access is authorized.

Websites KVS Accesses and their relevant Terms of Use

http://book.aircanada.com/pl/AConlin...verrideServlet
http://book.aircanada.com/pl/AConlin...PreviewServlet
https://book.aircanada.com/pl/AConli...verrideServlet
https://www.aircanada.com
Terms of Use:
http://www.aircanada.com/en/about/legal/notice.html
Use of our web site for any other purpose, including any commercial use or purpose, is expressly prohibited.
Without limiting the generality of the foregoing, you agree that, in using or accessing our website, you shall not commit or participate in any of the following acts or actions, each of which is expressly prohibited under this User Agreement:
directly or indirectly, use or access, or encourage, solicit, permit, facilitate, aid, assist or abet, including, but not limited to, the selling, licensing, distribution or provision to any person of any means that permit, the use or access, or agree to provide the use or access, of our website through any manual process or any automatic, electronic or technical device, including but not limited to automated scripts, robots, crawls, screen scrapers, web "bots", deep-links, indexes, spiders, click-spams, macro programs, or any other device, program, software, system, algorithm, methodology or technology, now known or hereinafter discovered, that performs the same or a similar function, in order to, without limitation: "data mine"; "screen scrape"; data process; access, extract, copy, distribute, aggregate or acquire information; generate impressions or clicks; input or store information; search or generate searches; or manipulate or monitor any portion or content of our website;

http://data.flight24.com/flights/
Terms of Use:
http://www.flightradar24.com/terms-and-conditions
Websites information and Services are provided for personal, non-commercial use only. Permission is granted to temporarily download one copy of the materials (information or software) on Flightradar24s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

Modify or copy the materials;
Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
Attempt to decompile or reverse engineer any software contained on Flightradar24's web site;
Remove any copyright or other proprietary notations from the materials; or
Transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Flightradar24 at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

http://data.seatexpert.com/tpi/find.php
Terms of Use:

http://plane.lan.com/cgi-bin/recibo_...bo_eticket.cgi
Terms of Use:
http://www.lan.com/en_us/sitio_perso...-use/about-us/
You may use the information on our site solely for non-commercial purposes, and any use or modification of the website contents is not permitted.

http://reservations.usairways.com/Default.aspx
Terms of Use:
http://reservations.usairways.com/en-US/aboutus/site_usage_policy.html
Content may be used for non-commercial personal use only, and you agree not to modify, copy, transmit, distribute, display, perform, reproduce, publish, license, create derivative works from, sell or otherwise transfer any information, software, products or services obtained from the Site without prior written permission from US Airways. You agree not to use any automatic device, manual process, or scraping to monitor or copy the Site or the content contained therein for any purpose without US Airways prior written permission. You agree not to use any device, software or routine to interfere with or attempt to interfere with the proper working of the Site or any activities conducted on the Site.

https://book.austrian.com/app/fb.fly
Terms of Use:
http://www.austrian.com/Info/LegalRegulations/WebsiteTerms.aspx?sc_lang=en&cc=AT
2. Proprietary rights
All trademark rights, copyrights, database rights and other intellectual property rights to the contents of the Austrian-website, (as well as the organization and layout of the website), together with the underlying software code rest, either with Austrian or with its licensors. You may not, either in whole or in part, copy, modify, distribute or use or reproduce in other form contents of the Austrian-website, or the underlying software code, without the prior written consent of Austrian.

3. Permissible use
All Austrian-website online services (including the booking machine) are provided solely for the purpose of enabling you to check the availability of goods or services relating to your journey (the timetable, for example), make legitimate reservations, use our online check-in or transact other business with suppliers. You may only use the website in accordance with these terms and conditions and for the legally permitted purposes described above. In particular, you indicate your agreement to the following:
...
3.5 You may not reproduce information from the Austrian-website for commercial purposes. This also includes providing prices for Austrian flights on another website or another online server. In particular you may not copy, distribute, in other way use or reproduce discarded content from the Austrian-website with the help of 'robots', other search machine technologies or through other automatic mechanisms.

https://booking.qatarairways.com/qri...Booking.action
Terms of Use:

https://book.tam.com.br/TAM/dyn/air/...ng/retrievePNR
Terms of Use:

https://classic.checkmytrip.com/plne...ievePNR.action
Terms of Use:
(D) not to use any automated system or software to extract data from the Application, Documents or Services for commercial purposes (such as screen scraping);

https://en.aegeanair.com
Terms of Use:

https://eservice.evaair.com
Terms of Use:

https://flymas.mobi/itravel/viewBooking.xhtml
Terms of Use:

https://fly.rj.com/MyBookings/Home/EN/Default.aspx
Terms of Use:

http://skyvector.com/airport/
Terms of Use:

https://m.aeroflot.ru/b/info/pnr/load
Terms of Use:

https://mm.alitalia.com/GB_EN/booking/apvsearch.aspx
Terms of Use:

https://mobile1.emirates.com/myb/review.xhtml
Terms of Use:

https://myb.s7.ru/getMyBooking.action
Terms of Use:

https://mytripandmore.com/Itinerary.aspx
Terms of Use:
https://mytripandmore.com/TermsAndConditions.aspx
Except as expressly permitted by these Terms, you may not:
...
9. use any "robot", "spider" or other automatic device, software, program, algorithm, routine, methodology, or any manual process or functionality:
...to monitor, assemble, analyse, index, copy, transmit, distribute, transfer, or link to any of the pages, data, materials, or content available on the Site,

https://pilotweb.nas.faa.gov/PilotWe...yICAOAction.do
Terms of Use:

https://prefunds.aa.com/refunds/receipt
https://www.aa.com/reservation/findReservationSubmit.do
Terms of Use:
https://www.aa.com/i18n/footer/siteUsage.jsp
Intellectual property notifications
...
D. American Airlines owns or uses by permission all software contained on the Site, including without limitation all HTML code and Active X controls. Copyright and other laws and international treaty provisions protect this software. The law expressly prohibits any modification, redistribution, or reproduction of the software, and such actions could result in severe civil and criminal penalties. American Airlines will seek and support prosecuting violators to the maximum extent possible.
E. You may not copy, display, distribute, download, license, modify, publish, re-post, reproduce, reuse, sell, transmit, use to create a derivative work, or otherwise use the content of the Site for public or commercial purposes. Nothing on the Site shall be construed to confer any grant or license of any intellectual property rights, whether by estoppel, by implication, or otherwise.
...
Limitations on your use:
You agree that you will not Misuse the Site. "Misuse" includes, but is not limited to, using the Site to do any of the following:
...
L. Copy or create derivative works from, display, distribute, license, perform, publish, recreate, reproduce, sell, transfer, or transmit any information, products, services, or software obtained by, from, or through the Site.
M. Monitor or copy any Content by using any manual process, or any robot, spider, or other automatic device, without first obtaining American Airlines' prior written consent.

https://raw.github.com/opentraveldat...i_airlines.csv
Terms of Use:

https://secure.jetairways.com/PlatformID/Identify.aspx
Terms of Use:

https://tickets.airtran.com/SeatAvailability.aspx
Terms of Use:
http://www.southwest.com/html/about-...ons/index.html
Prohibited Activities

You may not copy, display, distribute, download, license, modify, publish, re-post, reproduce, reuse, sell, transmit, use to create a derivative work, or otherwise use the content of this site for public or commercial purposes without our express written permission. Nothing on this site shall be construed to confer any grant or license of any intellectual property rights, whether by estoppel, by implication, or otherwise.

You may not modify, re-render, frame, mirror, truncate, add to, inject, filter or change the order of the information contained on any page of the Southwest Airlines sites, including, without limitation, by any way of reproducing Southwest Airlines or SWABiz web pages or Company information on any other web site without our express written permission.

You may not copy, derive, edit, translate, decompile, reverse engineer, modify, use, or reproduce any code or source relating to our sites, including without limitation, any service or product Southwest offers.

You may not cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners advertisement, or anything else which minimizes, covers, or otherwise inhibits the full display of the Southwest Airlines sites.

You may not use any deep-link, page-scrape, robot, crawl, index, spider, click spam, macro programs, Internet agent, or other automatic device, program, algorithm or methodology which does the same things, to use, access, copy, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor any portion of the Southwest Airlines sites or Company information.
...
You may not disguise the origin of information transmitted to, from, or through the Southwest Airlines sites. You may not circumvent any measures implemented by Southwest Airlines aimed at preventing violations of the Use Agreement. You may not violate the restrictions in any robot exclusion header.

When you use the Southwest Airlines sites or Company information for an authorized purpose, you must include all proprietary notices without changing, hiding or deleting them.

You may not engage in any conduct that is, or that Southwest Airlines deems to be, in violation of this Use Agreement.

https://wftc3.e-travel.com
Terms of Use:

https://wtrweb.worldtracer.aero/WorldTracerWeb/pax.do
Terms of Use:

https://www121.jal.co.jp/JmbWeb/JR/S...MileCalc_en.do
Terms of Use:

https://www4.thy.com/mybookings/ETDisplay.tk
https://www4.thy.com/mybookings/getPnr.tk
Terms of Use:

https://www.airberlin.com/en-DE/cockpit
Terms of Use:

https://www.airfrance.fr/cgi-bin/AF/...chPnrAction.do
Terms of Use:

https://www.alaskaair.com/booking/reservationlookup
Terms of Use:

https://www.bookonline.saudiairlines...verride.action
https://www.bookonline.saudiairlines...verride.action
Terms of Use:

https://www.britishairways.com/trave...g/public/en_gb
Terms of Use:

https://www.checkmytrip.com/CMTSERVLET
Terms of Use:
https://www.checkmytrip.com/cmt/apf/...&SITE=NCMTNCMT
3. Licence restrictions

3.1 Except as expressly set out in this EULA or as permitted by any local law, you agree:
...
(D) not to use any automated system or software to extract data from the Application, Documents or Services for commercial purposes (such as screen scraping);

https://www.delta.com/mytrips/findPnr.action
http://www.delta.com/ism/SeatMapDisplay.action
http://www.delta.com/shared/components/blank.jsp
Terms of Use:

https://www.finnair.com
Terms of Use:

https://www.flysas.com
Terms of Use:

https://www.iberia.com/web/retrievePNR.do
Terms of Use:

https://www.lot.com
Terms of Use:

https://www.lufthansa.com
Terms of Use:
http://www.lufthansa.com/online/port...d=2016866&l=en

2. Proprietary rights
...You may not, either in whole or in part, copy, modify, distribute or use or reproduce in other form contents of the Lufthansa-website, or the underlying software code, without the prior written consent of Deutsche Lufthansa AG.
https://www.routehappy.com/
Terms of Use:

https://www.swiss.com
Terms of Use:

https://www.tripforyou.net/t4u/PTopAction.do
Terms of Use:

https://www.tripple.jp
Terms of Use:

https://www.united.com/web/en-US/app...n/default.aspx
Terms of Use:
https://www.united.com/web/en-US/content/legal.aspx This website is for the User's personal, noncommercial use only. User agrees not to modify, copy, alter, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website without Uniteds prior written permission. User agrees not to use any robot, spider, other automatic device, or manual process to monitor or copy this website or the content contained therein or for any other unauthorized purpose without Uniteds prior written permission. ... United reserves the right to investigate any illegal and/or unauthorized use of this website, including, but not limited to, unauthorized framing of this website or unauthorized use of any robot, spider or other automated device, and to take appropriate legal action, including, without limitation, civil, criminal and injunctive redress.

https://www.viewtrip.com/GetItin.aspx
Terms of Use:

https://www.virginamerica.com/book/ow/a1/
Terms of Use:

https://www.virgin-atlantic.com/en/g...ndBooking.next
Terms of Use:

https://www.virtuallythere.com/new/reservations.html
Terms of Use:

http://weather.noaa.gov/weather/current/
Terms of Use:

http://worldaerodata.com/wad.cgi
Terms of Use:

http://www.airframes.org/fleet/
Terms of Use:

http://www.cathaypacific.com/cx/en_H...oking-now.html
Terms of Use:

http://www.flightradar24.com/
Terms of Use:

http://www.FlightStats.com/go/Flight...ingByFlight.do
http://www.FlightStats.com/go/Flight...tusByFlight.do
Terms of Use:

http://www.flightview.com/TravelTool...eryResults.asp
http://www.flightview.com/TravelTools/viewairport.asp
Terms of Use:

http://www.gcmap.com/airport/
http://www.gcmap.com/mapui
Terms of Use:
http://www.gcmap.com/faq/using
Q: May I use the Great Circle Mapper's maps on my web page?
A: You may use maps generated by the Great Circle Mapper on non-commercial web pages (q.v. commericial use below) so long as you do not profit from them and you include the following credit on pages which include maps:
...
Q: May I use the Great Circle Mapper's maps for commercial sites or publications?
A: Please write to Karl L. Swartz regarding terms for commercial use of the maps.

http://www.iata.org/about/members/Pa...line-list.aspx
Terms of Use:
http://www.iata.org/Pages/terms.aspx
2. Your Conduct

The content on this Site is for your personal use only within the organization or entity to which you are attached as applicable, and it is not intended for commercial exploitation unless expressly agreed in writing by IATA through a duly authorized representative. IATA authorizes you to download or reproduce selected materials at this Site only for your personal, non-commercial use, in the ordinary course of business provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials and that the title or database brand name and IATA name is stated as the source.

You may not otherwise modify, disassemble, create derivative works, distribute, reproduce, publicly display, perform, transmit, re-transmit, sell, rent, sublicense, or otherwise use any materials or content on this Site for commercial or non-commercial exploitation by yourself or the organization or entity to which you are attached or permit third parties to so do. Without limitation, unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content is not permitted, and any use of these materials on any other website or networked computer environment for any purpose without IATAs prior written consent is prohibited.
...
4. Intellectual Property Rights

...You must not modify, decompile, or reverse engineer any software IATA discloses to you via this Site, and you must not remove, overprint, or deface any notice of copyright, trademark, logo, legend, or other notice of ownership from any originals or copies of software or information from the website. "IATA Trademarks" means all names, marks, brands, URL names or addresses, logos, designs, trade dress and other designations IATA uses in connection with Products or Services. You are not permitted to incorporate any IATA Trademarks into any other trademarks, service marks, company names, Internet addresses, domain names, or any other similar designations. Any unauthorized use of any materials contained on this website may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

http://www.itn.net/cgi/get
Terms of Use:

http://www.kenya-airways.com/kqbook.aspx
Terms of Use:

http://www.myairlines.ru
Terms of Use:

http://www.qantas.com.au/regions/do/dyn/checkmytrip
Terms of Use:

http://www.seatexpert.com/multiple_results.php
Terms of Use:

http://www.seatguru.com/ajax/findseatmap.php
Terms of Use:

http://www.seatmaestro.com/airlines-...eckmytrip.html
http://www.seatmaestro.com/themes/de...te_airline.php
Terms of Use:

http://www.seatplans.com/ajax/Airline
http://www.seatplans.com/ajax/airports-and-city
http://www.seatplans.com/find-and-compare/
Terms of Use:
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KVS Availability Tool

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Old Jul 14, 2008 | 5:18 am
  #2056  
 
Join Date: Sep 2003
Location: Reston, VA USA
Posts: 38
New UA Award Feature - Code Definition

Can you advise where I can get an explanation of the award codes that show up under this new feature? These appear to be the award codes (NF1 XF0 NC0 XC0 G1 NY2 XY2) but I'm not sure which are upgrades and which are for seats?

Thanks!

[KVS Availability Tool 3.2.9901/Platinum - ITA: Upgrades/UA/US-UAL]

IAD Washington Dulles Int'l DC US [KIAD]
KWI Kuwait Int'l KW [OKBK]
TUE 29 Jul 2008

Carrier Flight From Depart To Arrive A/C St Availability
--------- ------ ---- --------- ---- --------- ---- ---- -----------------------------------------------------------------------------
UA 982 IAD 21:54 KWI 17:05 +1 777 0 F9 P8 A8 C9 D9 Z9 Y9 B9 M9 H9 Q9 V9 W9 T6 S9 K6 L6 NF1 XF0 NC0 XC0 G1 NY2 XY2
lendman is offline  
Old Jul 14, 2008 | 5:55 am
  #2057  
KVS
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20 Years on Site
 
Join Date: Jan 2004
Location: Worldwide
Posts: 12,952
Originally Posted by lendman
Can you advise where I can get an explanation of the award codes that show up under this new feature? These appear to be the award codes (NF1 XF0 NC0 XC0 G1 NY2 XY2) but I'm not sure which are upgrades and which are for seats?

Thanks!
Pls see http://www.flyertalk.com/forum/showthread.php?t=113792
KVS is offline  
Old Jul 15, 2008 | 7:09 am
  #2058  
 
Join Date: Jul 2008
Location: Hamburg
Programs: LH SEN, HH Diamond
Posts: 185
Hello everybody, several days ago I signd up for the lite-level reg code but never got any reply. Do they have any problems in sending this code out to the users?
Originally I wanted to contribute the 30USD to get the platinum version, but now i fear to pay the money and don't get the code ...

any ideas?
Boeing_747SP is offline  
Old Jul 15, 2008 | 7:35 am
  #2059  
KVS
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FlyerTalk Evangelist
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20 Years on Site
 
Join Date: Jan 2004
Location: Worldwide
Posts: 12,952
Originally Posted by Boeing_747SP
Hello everybody, several days ago I signd up for the lite-level reg code but never got any reply. Do they have any problems in sending this code out to the users?
Originally I wanted to contribute the 30USD to get the platinum version, but now i fear to pay the money and don't get the code ...

any ideas?
I see that you have used an @gmx.de e-mail address, and that server rejected the reply, which contained your Registration Code.
KVS is offline  
Old Jul 15, 2008 | 8:09 am
  #2060  
 
Join Date: Jul 2008
Location: Hamburg
Programs: LH SEN, HH Diamond
Posts: 185
Originally Posted by KVS
I see that you have used an @gmx.de e-mail address, and that server rejected the reply, which contained your Registration Code.
Is it possible that you can send me the code via PM? Otherwise I'm going to try it again with a other email adress ...
Boeing_747SP is offline  
Old Jul 15, 2008 | 1:05 pm
  #2061  
 
Join Date: Mar 2004
Posts: 617
Originally Posted by Boeing_747SP
Hello everybody, several days ago I signd up for the lite-level reg code but never got any reply. Do they have any problems in sending this code out to the users?
Originally I wanted to contribute the 30USD to get the platinum version, but now i fear to pay the money and don't get the code ...

any ideas?
Have no fear. I've contributed in the past and always have been treated well.
djlndc is offline  
Old Jul 15, 2008 | 3:33 pm
  #2062  
KVS
Original Poster
FlyerTalk Evangelist
All eyes on you!
20 Years on Site
 
Join Date: Jan 2004
Location: Worldwide
Posts: 12,952
Originally Posted by Boeing_747SP
Is it possible that you can send me the code via PM? Otherwise I'm going to try it again with a other email adress ...
Pls try again using a different address.
KVS is offline  
Old Jul 16, 2008 | 8:02 pm
  #2063  
 
Join Date: May 2007
Posts: 1
HI KVS - Just started using today.
How is the RTW function used to validate a trip say against the Oneworld Explorer rules?

I see the list of fares that it brings up but maybe I'm missing something.
I was hoping that this tool would validate the availability of a chosen RTW itinery say IAH-LHR-SIN-SYD-IAH and show if on chosen dates such a trip is available on the Economy L booking class code rules.

Does it do anything like this or do I need to check each leg separately. If it does not, is there a tool that does such? The oneworld website will validate a route, but will not check flight availability let alone booking class for you.

Last edited by MarkoBeerhunter; Jul 16, 2008 at 8:47 pm
MarkoBeerhunter is offline  
Old Jul 17, 2008 | 2:34 am
  #2064  
KVS
Original Poster
FlyerTalk Evangelist
All eyes on you!
20 Years on Site
 
Join Date: Jan 2004
Location: Worldwide
Posts: 12,952
Originally Posted by MarkoBeerhunter
HI KVS - Just started using today.
How is the RTW function used to validate a trip say against the Oneworld Explorer rules?

I see the list of fares that it brings up but maybe I'm missing something.
I was hoping that this tool would validate the availability of a chosen RTW itinery say IAH-LHR-SIN-SYD-IAH and show if on chosen dates such a trip is available on the Economy L booking class code rules.

Does it do anything like this or do I need to check each leg separately. If it does not, is there a tool that does such? The oneworld website will validate a route, but will not check flight availability let alone booking class for you.
The RTW option shows RTW fares and complete fare rules. There is no Tool in existence that will validate an entire RTW -- it's always a [semi-]manual process.
KVS is offline  
Old Jul 18, 2008 | 1:27 am
  #2065  
 
Join Date: Aug 2001
Location: Bangkok
Programs: NH-SFC, SPG-LTP, MR-P, HH-G
Posts: 85
Infini

Hi KVS,

Can you please add INFINI (1F) on my PNRs function in KVS Availability Tool?

INFINI URL is as follows:
https://www.tripple.jp/itineraryUser...100/u0100.aspx

Thank you.
shinnene is offline  
Old Jul 18, 2008 | 11:47 am
  #2066  
KVS
Original Poster
FlyerTalk Evangelist
All eyes on you!
20 Years on Site
 
Join Date: Jan 2004
Location: Worldwide
Posts: 12,952
Originally Posted by shinnene
Hi KVS,

Can you please add INFINI (1F) on my PNRs function in KVS Availability Tool?

INFINI URL is as follows:
https://www.tripple.jp/itineraryUser...100/u0100.aspx

Thank you.
I have looked into this, and it is not currently technically possible to add support for this GDS.
KVS is offline  
Old Jul 22, 2008 | 9:32 am
  #2067  
All eyes on you!
15 Years on Site
 
Join Date: Oct 2006
Location: YQR
Posts: 2,909
I have noticed a few fares coming up on KVS for airlines that do not fly nor codeshare into YQR. Is there any way to book, for example, the fares noted below? If not, what might their purpose be? Thanks.

UA YQR LON 723 CAD Sun 12M WLXAPCE
BA YQR LON 833 CAD Sun 12M VLWNCNA
arf04 is offline  
Old Jul 22, 2008 | 11:51 am
  #2068  
KVS
Original Poster
FlyerTalk Evangelist
All eyes on you!
20 Years on Site
 
Join Date: Jan 2004
Location: Worldwide
Posts: 12,952
Originally Posted by arf04
I have noticed a few fares coming up on KVS for airlines that do not fly nor codeshare into YQR. Is there any way to book, for example, the fares noted below? If not, what might their purpose be? Thanks.

UA YQR LON 723 CAD Sun 12M WLXAPCE
BA YQR LON 833 CAD Sun 12M VLWNCNA
Yes, these are perfectly valid fares. For the UA fare, one of the possible routings is AC to YWG, then UA to LHR via ORD. For the BA fare, it is AC to YYZ, then BA to LHR.

You can book by calling UA or BA Res respectively.
KVS is offline  
Old Jul 22, 2008 | 12:04 pm
  #2069  
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Join Date: Oct 2006
Location: YQR
Posts: 2,909
Very interesting. Thanks.
arf04 is offline  
Old Aug 4, 2008 | 4:12 am
  #2070  
Community Builder
Community Influencer
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20 Years on Site
 
Join Date: Jul 2005
Posts: 2,882
Is anyone else having problems with the Amadeus timetable function? Since a week or two, sometimes it works, but most of the time it doesn't work, it just keeps on showing "transfering data..." but nothing ever gets transfered. I've done some trouble shooting with the tool page but it still doesn't seem to work out.

Mostly, when I first open the tool, I can do two or three searches but after that it's done. What's more, I have exactly the same problem on a different computer in my office.

Thanks for the help.
HB-IWC is offline  


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