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ExpertFlyer.com Help Desk Thread
#961
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Code:
Category 15: Sales restrictions TICKETS MUST BE ISSUED ON BA OR MN AND MAY ONLY BE SOLD IN SOUTH AFRICA/ZIMBABWE/ZAMBIA/BOTSWANA/SWAZILAND/LESOTHO/ MOZAMBIQUE/MALAWI/NAMIBIA/MAURITIUS
#962
Join Date: Mar 2015
Posts: 106
I have a fare booked on AA198 JFK to MXP in September.
I just signed up for EF and was fiddling around trying to see if there was any upgrade availability to fit my request (Economy to Business).
However- when I tick the "Business - Upgrade" box it comes up with 0, but says 7 for "First - Upgrade".
Does this mean that there will be no upgrades using points + pay from Economy to Business on this flight, or is the availability not released until closer to the date?
Appreciate the help on this - I'm quite confused!
I just signed up for EF and was fiddling around trying to see if there was any upgrade availability to fit my request (Economy to Business).
However- when I tick the "Business - Upgrade" box it comes up with 0, but says 7 for "First - Upgrade".
Does this mean that there will be no upgrades using points + pay from Economy to Business on this flight, or is the availability not released until closer to the date?
Appreciate the help on this - I'm quite confused!
#963
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,185
It just means there is no availability today---in other words the airline still hopes to sell those seats. Upgrades may be offered at any time between now and departure. Sometimes they clear a few minutes before the flight.
#965
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,185
Correct way to read this is that the X upgrades will definitely not be released before these times. There is no guarantee that they will ever be released, let alone at these precise times. As I said above, sometimes they are released barely a few minutes before the takeoff; sometimes not at all.
#966
Join Date: Aug 2001
Posts: 1,053
#967
Join Date: Jul 2015
Posts: 3
ITA Matrix and ExpertFlyer discrepancies
Hi,
I was looking for a ticket from MAN-CAI on ITA Matrix and found the following:
Manchester (MAN) to Cairo (CAI) — Fri, Jul 31
Turkish Airlines 1996
Economy (S)
Istanbul (IST) to Cairo (CAI) — Sat, Aug 1
Turkish Airlines 692
Economy (S)
Cairo (CAI) to Istanbul (IST) — Sat, Aug 29
Turkish Airlines 693
Economy (L)
Istanbul (IST) to Manchester (MAN) — Sat, Aug 29
Turkish Airlines 1491
Economy (L)
However, when I had a look on Expert Flyer, it had the classes available as:
MAN-CAI
TK 1996 0 MAN
07/31/15 4:05 PM IST
07/31/15 10:00 PM 32R
Unavailable
48% / 30m C4 D3 K1 J0 I0 R0 Y6 B0 M0 H0 S0 E0 Q0 T0 L0 V0 P0 W0 X0 N0 G0
TK 692 0 IST
08/01/15 12:30 AM CAI
08/01/15 1:50 AM 32R
Unavailable
66% / 14m C4 D3 K1 J0 I0 R0 Y6 B0 M0 H0 S0 E0 Q0 T0 L0 V0 P0 W0 X0 N0 G0
So no S class tickets available
CAI - MAN:
TK 693 0 CAI
08/29/15 2:50 AM IST
08/29/15 6:05 AM 32R
Unavailable
66% / 13m C4 D4 K8 J4 I4 R0 Y9 B9 M9 H9 S9 E9 Q0 T0 L0 V0 P0 W0 X9 N0 G0
TK 1491 0 IST
08/29/15 8:30 PM MAN
08/29/15 10:40 PM 79D
Unavailable
33% / 22m C1 D0 K0 J0 I0 R0 Y4 B0 M0 H0 S0 E0 Q0 T0 L0 V0 P0 W0 X0 N0 G0
So no L class tickets on either leg
Anyone know why this might be? Thanks in advance.
I was looking for a ticket from MAN-CAI on ITA Matrix and found the following:
Manchester (MAN) to Cairo (CAI) — Fri, Jul 31
Turkish Airlines 1996
Economy (S)
Istanbul (IST) to Cairo (CAI) — Sat, Aug 1
Turkish Airlines 692
Economy (S)
Cairo (CAI) to Istanbul (IST) — Sat, Aug 29
Turkish Airlines 693
Economy (L)
Istanbul (IST) to Manchester (MAN) — Sat, Aug 29
Turkish Airlines 1491
Economy (L)
However, when I had a look on Expert Flyer, it had the classes available as:
MAN-CAI
TK 1996 0 MAN
07/31/15 4:05 PM IST
07/31/15 10:00 PM 32R
Unavailable
48% / 30m C4 D3 K1 J0 I0 R0 Y6 B0 M0 H0 S0 E0 Q0 T0 L0 V0 P0 W0 X0 N0 G0
TK 692 0 IST
08/01/15 12:30 AM CAI
08/01/15 1:50 AM 32R
Unavailable
66% / 14m C4 D3 K1 J0 I0 R0 Y6 B0 M0 H0 S0 E0 Q0 T0 L0 V0 P0 W0 X0 N0 G0
So no S class tickets available
CAI - MAN:
TK 693 0 CAI
08/29/15 2:50 AM IST
08/29/15 6:05 AM 32R
Unavailable
66% / 13m C4 D4 K8 J4 I4 R0 Y9 B9 M9 H9 S9 E9 Q0 T0 L0 V0 P0 W0 X9 N0 G0
TK 1491 0 IST
08/29/15 8:30 PM MAN
08/29/15 10:40 PM 79D
Unavailable
33% / 22m C1 D0 K0 J0 I0 R0 Y4 B0 M0 H0 S0 E0 Q0 T0 L0 V0 P0 W0 X0 N0 G0
So no L class tickets on either leg
Anyone know why this might be? Thanks in advance.
#969
Join Date: Jul 2015
Posts: 3
I'm using London as the sales office for both ITA Matrix and EF
I also seem to having the same problem on AMS-IST-CAI and CAI-IST-AMS
Amsterdam (AMS) to Istanbul (IST) — Wed, Aug 5
Turkish Airlines 1952
Dep: 12:15 pm
Arr: 4:45 pm
Economy (L)
Istanbul (IST) to Cairo (CAI) — Wed, Aug 5
Turkish Airlines 694
Dep: 6:10 pm
Arr: 7:25 pm
2h 15m
Economy (L)
Cairo (CAI) to Istanbul (IST) — Mon, Aug 31
Turkish Airlines 693
Dep: 2:50 am
Arr: 6:05 am
Economy (L)
Istanbul (IST) to Amsterdam (AMS) — Mon, Aug 31
Turkish Airlines 1951
Dep: 8:20 am
Arr: 11:00 am
Economy (L)
Cost per passenger (including taxes & fees)
Ł207.60
Total cost for 3 passengers
Ł622.80
But EF shows:
TK 1952 0 AMS
08/05/15 12:15 PM IST
08/05/15 4:45 PM 333
Unavailable
23% / 33m C4 D4 K4 J2 I1 R0 Y9 B9 M9 H9 S6 E0 Q0 T0 L0 V0 P0 W0 X2 N0 G0
TK 694 0 IST
08/05/15 6:10 PM CAI
08/05/15 7:25 PM 32N
Unavailable
27% / 30m C4 D4 K4 J2 I1 R0 Y9 B9 M9 H9 S6 E0 Q0 T0 L0 V0 P0 W0 X2 N0 G0
TK 693 0 CAI
08/31/15 2:50 AM IST
08/31/15 6:05 AM 32R
Unavailable
66% / 13m C4 D4 K9 J4 I4 R0 Y9 B9 M9 H9 S9 E0 Q0 T0 L0 V0 P0 W0 X0 N0 G0
TK 1951 0 IST
08/31/15 8:20 AM AMS
08/31/15 11:00 AM 333
Unavailable
79% / 14m C4 D4 K9 J4 I4 R0 Y9 B9 M9 H9 S9 E0 Q0 T0 L0 V0 P0 W0 X0 N0 G0
No L tickets on either: not sure whether ITA or EF are at fault here.
I also seem to having the same problem on AMS-IST-CAI and CAI-IST-AMS
Amsterdam (AMS) to Istanbul (IST) — Wed, Aug 5
Turkish Airlines 1952
Dep: 12:15 pm
Arr: 4:45 pm
Economy (L)
Istanbul (IST) to Cairo (CAI) — Wed, Aug 5
Turkish Airlines 694
Dep: 6:10 pm
Arr: 7:25 pm
2h 15m
Economy (L)
Cairo (CAI) to Istanbul (IST) — Mon, Aug 31
Turkish Airlines 693
Dep: 2:50 am
Arr: 6:05 am
Economy (L)
Istanbul (IST) to Amsterdam (AMS) — Mon, Aug 31
Turkish Airlines 1951
Dep: 8:20 am
Arr: 11:00 am
Economy (L)
Cost per passenger (including taxes & fees)
Ł207.60
Total cost for 3 passengers
Ł622.80
But EF shows:
TK 1952 0 AMS
08/05/15 12:15 PM IST
08/05/15 4:45 PM 333
Unavailable
23% / 33m C4 D4 K4 J2 I1 R0 Y9 B9 M9 H9 S6 E0 Q0 T0 L0 V0 P0 W0 X2 N0 G0
TK 694 0 IST
08/05/15 6:10 PM CAI
08/05/15 7:25 PM 32N
Unavailable
27% / 30m C4 D4 K4 J2 I1 R0 Y9 B9 M9 H9 S6 E0 Q0 T0 L0 V0 P0 W0 X2 N0 G0
TK 693 0 CAI
08/31/15 2:50 AM IST
08/31/15 6:05 AM 32R
Unavailable
66% / 13m C4 D4 K9 J4 I4 R0 Y9 B9 M9 H9 S9 E0 Q0 T0 L0 V0 P0 W0 X0 N0 G0
TK 1951 0 IST
08/31/15 8:20 AM AMS
08/31/15 11:00 AM 333
Unavailable
79% / 14m C4 D4 K9 J4 I4 R0 Y9 B9 M9 H9 S9 E0 Q0 T0 L0 V0 P0 W0 X0 N0 G0
No L tickets on either: not sure whether ITA or EF are at fault here.
#970
Join Date: Oct 2013
Posts: 640
There are many airlines that show invalid availability on ita, those airlines are:
TK, QR, LH sometimes, EK sometimes
But most of the time its TK and QR, its an error with ita and not ef, ef uses GDS data, the same data most OTAs use.
Try to price your itinerary on expedia.com, expedia is one of the few OTAs that actually show the ticketing class, if the class you wish to book is the cheapest and expedia books it on a more expensive class, then you know for sure your class is not available.
TK, QR, LH sometimes, EK sometimes
But most of the time its TK and QR, its an error with ita and not ef, ef uses GDS data, the same data most OTAs use.
Try to price your itinerary on expedia.com, expedia is one of the few OTAs that actually show the ticketing class, if the class you wish to book is the cheapest and expedia books it on a more expensive class, then you know for sure your class is not available.
#971
Join Date: Oct 2013
Posts: 640
Here you have the direct data from the GDS
As you can see, no L available, so ita is wrong and ef is right.
Code:
05AUG WED AMS/Z‡2 CAI/‡1 1TK 1952 C5 D4 K4 J2 I1 R0 Y9 AMSIST 1215P 445P DCA /E B9 M9 H9 S2 E0 Q0 T0 L0 V0 P0 W0 X0 N0 G0 2TK 694 C5 D4 K4 J2 I1 R0 Y9 CAI 610P 725P DCA /E B9 M9 H9 S2 E0 Q0 T0 L0 V0 P0 W0 X0 N0 G0 3TK 1952 C9 D9 K9 J9 I9 R9 Y9 AMSIST 1215P 445P DCA /E B0 M0 H0 S0 E0 Q0 T0 L0 V0 P0 W0 X9 N9 G0 4TK/MS 8062 C9 D9 J9 Y9 B0 M0 H0 CAI 635P 745P DCA /E S0 E0 Q0 T0 L0 5TK 1954 C4 D4 K4 J3 I1 R0 Y9 AMSIST 610P 1045P DCA /E B9 M9 H9 S2 E0 Q0 T0 L0 V0 P0 W0 X0 N0 G0 6TK 692 C4 D4 K4 J3 I1 R0 Y9 CAI 1‡1230A 150A DCA /E B9 M9 H9 S2 E0 Q0 T0 L0 V0 P0 W0 X0 N0 G0.
#972
Join Date: Aug 2010
Location: Houston, TX
Programs: HHonors Diamond, AA Executive Platinum, National Executive Elite, Avis First
Posts: 494
Why does the same flight return different amounts of available fares?
Can anyone explain why the results for US 5071 have 3 different values for the first class fares, Y and B?
#974
Join Date: Aug 2010
Location: Houston, TX
Programs: HHonors Diamond, AA Executive Platinum, National Executive Elite, Avis First
Posts: 494
http://www.flyertalk.com/forum/21604952-post6.html