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Old Feb 14, 2015, 12:53 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 747FC
The ExpertFlyer support by email is at [email protected]

This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.

--------------------

Searches currently not working:
  • Upgrades - AY, BA, EK, EY, IB, QR, VS
  • Awards - AY, BA, IB, EY, QR, VS

To search AA upgrades:
  • Use the Award & Upgrade tool
  • Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
  • To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.




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ExpertFlyer.com Help Desk Thread

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Old Aug 13, 2021, 10:05 pm
  #2356  
 
Join Date: Feb 2002
Location: BOS
Programs: AA EXP 1MM, DL PM, Bonvoy Titanium (Plat Life), HH G, Amtrak, B6, MR
Posts: 1,548
I just tried out the beta site for the first time. All my alerts got brought over, and then I made a few new ones to take advantage of the married segment feature. Can you clarify if these are completely separate systems? Should I clean up my alerts in one or other?
sxpsxpsxp is offline  
Old Aug 13, 2021, 10:47 pm
  #2357  
Left Expert Flyer 4/23
 
Join Date: Jan 2005
Posts: 2,741
Originally Posted by sxpsxpsxp
I just tried out the beta site for the first time. All my alerts got brought over, and then I made a few new ones to take advantage of the married segment feature. Can you clarify if these are completely separate systems? Should I clean up my alerts in one or other?
Yes they are separate systems, the copying of the alerts/searches/preferences is a one-time thing on first login to the beta. After that what you do in one doesn't affect the other. You are free to use one or both.
ExpertFlyer Voice is offline  
Old Aug 25, 2021, 6:57 am
  #2358  
 
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,123
Originally Posted by ExpertFlyer Voice
See our post on the EF thread in the AC forum: https://www.flyertalk.com/forum/32815731-post25.html
Any estimate on when the I/X availability search will be restored for AC?
cheltzel is offline  
Old Aug 25, 2021, 10:34 pm
  #2359  
Left Expert Flyer 4/23
 
Join Date: Jan 2005
Posts: 2,741
Originally Posted by cheltzel
Any estimate on when the I/X availability search will be restored for AC?
Not at this time, it's up to AC.
ExpertFlyer Voice is offline  
Old Aug 26, 2021, 12:12 pm
  #2360  
 
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,123
Originally Posted by ExpertFlyer Voice
Not at this time, it's up to AC.
That's a shame as it would be best to have some place that gives us a "one stop shopping" opportunity for all things availability.
cheltzel is offline  
Old Aug 26, 2021, 12:32 pm
  #2361  
 
Join Date: Feb 2002
Location: BOS
Programs: AA EXP 1MM, DL PM, Bonvoy Titanium (Plat Life), HH G, Amtrak, B6, MR
Posts: 1,548
I'm trying to understand how to read the B6 published fare listing and know what fares book into "blue basic" and what fares book into "blue" and "blue extra." Can someone explain that?

Also, the class code list for B6 says that P is "economy - partner award" but I see P fares published. Is this an error or am I misunderstanding things?

Thanks.
sxpsxpsxp is offline  
Old Sep 13, 2021, 7:04 pm
  #2362  
 
Join Date: Sep 2008
Location: YVR
Programs: AC*SE-MM, BA Bronze, Marriott Titanium & lifetime Plat
Posts: 1,820
Searching EI flights DUB-TFS in early November and expertflyer is returning Y7 and aircraft type 404 for flights that are showing as sold out on the EI website. Also showing duplicate entries for flights (e.g., EI764 on Nov 3rd). Any idea what's going on there?

FlightStopsDepartArriveAircraftFrequency
ReliabilityAvailable Classes
(Click on the class code for details)

0 Connections

EI 7640DUB
02/11/21 13:40TFS
02/11/21 18:10404
Unavailable
NA / NAY7 D7 P7 U7 B7 H7 G7 K7 M7 V7 F7 N7 L7 E5 X5 Q1 S0 O0 R0 W0 T0 Z0 A0


0 Connections

EI 7640DUB
05/11/21 13:40TFS
05/11/21 18:10404
Unavailable
NA / NAY7 D7 P7 U7 B7 H7 G7 K7 M7 V7 F7 N7 L7 E7 X7 Q7 S7 O7 R7 W7 T7 Z7 A0
krayZpaving is offline  
Old Sep 14, 2021, 9:54 am
  #2363  
Left Expert Flyer 4/23
 
Join Date: Jan 2005
Posts: 2,741
Originally Posted by krayZpaving
Searching EI flights DUB-TFS in early November and expertflyer is returning Y7 and aircraft type 404 for flights that are showing as sold out on the EI website. Also showing duplicate entries for flights (e.g., EI764 on Nov 3rd). Any idea what's going on there?
They are not duplicate as the dates are different. "404" is what EI returns when they don't have an aircraft type in their schedule.

However that being said since you didn't show the search we have no idea how you got that, here is the search we did and the results:

Results from https://www.ExpertFlyer.com
Code:
Flight Availability Search
Departing DUB on 11/02/21 12:00 AM for TFS
Flying EI  


                                                                     Frequency
Flight        Stops  Depart             Arrive             Aircraft  Reliability     Available Classes
0 Connections
EI 764        0      DUB                TFS                A20       Unavailable     Y9 D9 P9 U9 B9 H9 G9 K9 M9 V9 F9 N9 L9 E7 X7 Q1 S0 O0 R0 W0 T0 Z0 A0 
                     11/02/21 1:40 PM   11/02/21 6:10 PM             NA / NA
Yes there is availability according to EI, the availability is direct from their host system. If you need further help you should email us at [email protected] with the search specifics, thanks.
ExpertFlyer Voice is offline  
Old Sep 14, 2021, 12:43 pm
  #2364  
 
Join Date: Sep 2008
Location: YVR
Programs: AC*SE-MM, BA Bronze, Marriott Titanium & lifetime Plat
Posts: 1,820
Originally Posted by ExpertFlyer Voice
They are not duplicate as the dates are different. "404" is what EI returns when they don't have an aircraft type in their schedule.

However that being said since you didn't show the search we have no idea how you got that, here is the search we did and the results:

Results from https://www.ExpertFlyer.com
Code:
Flight Availability Search
Departing DUB on 11/02/21 12:00 AM for TFS
Flying EI


Frequency
Flight Stops Depart Arrive Aircraft Reliability Available Classes
0 Connections
EI 764 0 DUB TFS A20 Unavailable Y9 D9 P9 U9 B9 H9 G9 K9 M9 V9 F9 N9 L9 E7 X7 Q1 S0 O0 R0 W0 T0 Z0 A0
11/02/21 1:40 PM 11/02/21 6:10 PM NA / NA


Yes there is availability according to EI, the availability is direct from their host system. If you need further help you should email us at [email protected] with the search specifics, thanks.
thanks!
krayZpaving is offline  
Old Sep 14, 2021, 11:03 pm
  #2365  
 
Join Date: Apr 2008
Programs: QFF
Posts: 241
Getting "EK award inventory is temporarily unavailable due to an issue with our data provider."
when will this be resolved?
somebol is offline  
Old Sep 15, 2021, 1:21 am
  #2366  
Left Expert Flyer 4/23
 
Join Date: Jan 2005
Posts: 2,741
Originally Posted by somebol
Getting "EK award inventory is temporarily unavailable due to an issue with our data provider."
when will this be resolved?
We do not have an ETA at this time.
ExpertFlyer Voice is offline  
Old Sep 16, 2021, 7:54 pm
  #2367  
 
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Plat, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat
Posts: 902
Glitch?

I have alerts for upgrade space on AA on a few routes between 5/17-5/22 2022 outbound and 6/2-6/5 2022 inbound. for three routes for most all those dates I received email saying 2 were available, must have been 25 emails, maybe more. Called AA and they were seeing none, checking before writing this same. These are single segment alerts. What's going on here?
Jonesdds is offline  
Old Sep 17, 2021, 2:49 pm
  #2368  
Left Expert Flyer 4/23
 
Join Date: Jan 2005
Posts: 2,741
Originally Posted by Jonesdds
I have alerts for upgrade space on AA on a few routes between 5/17-5/22 2022 outbound and 6/2-6/5 2022 inbound. for three routes for most all those dates I received email saying 2 were available, must have been 25 emails, maybe more. Called AA and they were seeing none, checking before writing this same. These are single segment alerts. What's going on here?
Without knowing the routes/flights we can't really help you. This is why we recommend you email us questions like this so we can look up your alerts. That being said, many times AA plays with their inventory, especially overnight, where something may be available for a short time and then changes or is used. Either way, you can resubmit the alerts from the View Saved Alert page, also do the Award & Upgrade search to see if the inventory is still there before you call AA.
ExpertFlyer Voice is offline  
Old Sep 17, 2021, 5:28 pm
  #2369  
 
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Plat, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat
Posts: 902
Originally Posted by ExpertFlyer Voice
Without knowing the routes/flights we can't really help you. This is why we recommend you email us questions like this so we can look up your alerts. That being said, many times AA plays with their inventory, especially overnight, where something may be available for a short time and then changes or is used. Either way, you can resubmit the alerts from the View Saved Alert page, also do the Award & Upgrade search to see if the inventory is still there before you call AA.

OK will email. I presume what you describe isn't really AA making it available but just doing some housekeeping that causes it to be available very briefly. I would like to know how to strategize better as it does seems it's getting harder and harder to find.
Jonesdds is offline  
Old Oct 2, 2021, 2:45 pm
  #2370  
 
Join Date: Sep 2010
Location: LAX
Posts: 135
Is AA 'C' upgrade space working? EF's showing C 0 whereas AA's website is showing SWU space as available. LAX-HND AA27 12/7




FlyingChuck is offline  


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