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Award booking services - a list and some reviews

Old Feb 3, 2014, 2:11 pm
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Last edit by: PointsNmiles
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This list is not an endorsement of any particular award booking service.
Please do your research and read this thread.

Please refer to the FT Disclaimers for disclaimer of responsibility for use of these services, etc.

Please feel free add other services and options you are aware of to this wiki.

Also, please post any personal experiences you may have with any of these services in this thread.

Reviews which appear to have been solicited by the service providers based upon content and posting history will be deleted. If you are a brand new or a member with a low post count and wish that your post not be deleted, please be sure to include the following details in your review: program(s), number of miles or points and the desired destinations and hotels. Please also include the itinerary booked by the service including the airlines, routing and hotels, the number of points needed to book that trip and the fee charged.

Award booking services (alphabetical):
  • Award Advocate - Domestic $100 p/p International $125 p/p, no additional charge for last minute. Changes $50. Also 10% discount for families traveling with children and active military
  • Award Booking Service - $25 up front search fee plus $150/ticket & $49 per 30-minute skype consultations (ask anything!)
  • Award Butler - Award Search: $79 for up to two passengers; flight info provided but does not include booking. Booking starting at $149 for first two passengers.
  • Award Chaser - Search fee starting at $79. Itinerary only - no booking provided
  • Award Expert - (MatthewLAX on FT, Live and Let's Fly blog) $150 first passenger, $100 each additional passenger; $250 per person for RTW; $50/ticket booking fee.
  • Award Flight Assist - Specialising in Australian frequent flyer programs; from AU$199 for the first passenger, additional charges for complex itineraries and more passengers
  • Award Planners - One way $129, additional person $99; Round trip $199, additional person $99; Multi City $249 additional person $149
  • Award Travel Consulting - Award Search: $125/person; Booking ticket: $75/itinerary; changes: new trip
  • Awardmagic - $179 per person OW/RT plus one stop or $279 per person for three or more destinations
  • BoundlessMiles - (Dominik Żmuda/Travelling the World): Booking: starting at $50 per passenger; Changes: half of award flight service fee paid
  • CabinChief - Bookings are $49 per pax
  • CatchUsFlying - $125 CAD/person for round-trip, $225 CAD/person for complex round-the-world. Consulting available at $75CAD/hour. (loganre17) on FT
  • Chatflights - Use app to chat in real time with real travel hackers to book travel for points or cash. Booking fee $295 pp coach and business, $395 pp first class.
  • Cranky Concierge - $75 per person each way domestic; $95 per person each way international
  • First Class and Beyond - "Concierge-style" bookings. Fee is based on the value of the retail ticket, $250/person minimum.
  • Flightfox - Consultative flight searching; fees start at $100 (requires credit card authorization up front)
  • Flyermiles - (Graham / YOWgary) $150 + 50 per additional person, $250 for RTW awards. Offers detailed information on how to book your own award.
  • iflywithmiles.com - (Mike/Melissa): 150 USD first person, 85 for additional person on same itin. Change fees vary.
  • JJ Award Travel - FT Member since 2012 - No upfront fees. Basic one-way or round-trip air award travel consisting of a total of 8 legs or less for the entire itinerary: $250 for the first person and $125 for each additional person. Complex one-way or round-trip air award travel consisting of a total of 9 or more legs per direction is additional. FT members get a 10% discount.
  • Loophole Travel - Award Travel Coaching $150 for first passenger and $100 for each additional passenger. Points Earning and MS Coaching also available.
  • Luxury Travel Consulting - (Jasper2009 on Flyertalk): $150 per person per ticket
  • Miles Help - Domestic: $100 OW; $140 RT/complex. International: $150 OW; $200 RT/complex. $50 each additional person
  • Miles Momma Booking Services - Airline Booking: $200 up to 2 passengers. $75 additional passengers. $50 non-refundable up front. Changes $50
  • MileValue Award Booking Service - (Scott Grimmer): Booking: $125 per person per award; $15 up front. Full payment required for successful search even if not booked. Change fee not currently listed; previously $79
  • PMM Travel Consulting - (Miguel R. Quinones/AwardWallet Blog): Booking: $125 per passenger for the first two, $99 for each additional. Additional charges for complex itineraries. Credit card advice and travel planning services.
  • Point.me - merger of services formerly provided by PointsPro (Ben Schlappig/One Mile At a Time) and Juice Miles
  • Reward Flyer - Domestic: $50 first person; $25 each additional person. International: $100 first person; $50 each additional person
  • SFO777.com - (SFO777 on FT) Booking: $200 first passenger, $100 each additional passenger; change fees vary
  • Travel Codex - Per person pricing: $50 for North America award / $100 for International award.
  • The Flying Mustache - $100 per ticket; additional fees for more than eight segments. Change fees vary
  • The Short Final - $100 per person. $100 upfront deposit that is fully refundable if no itinerary found.
  • Travel Is The Point - USA, Canada/Mexico & the Caribbean starting at $50 per person. All Other International Destinations starting at $100 per person.
  • zainman - FT member since 2009. Booking: $200 first passenger, $100 each additional passenger; change fees vary, consultant services for $ as well
  • Zero Hassle Rewards - $100 per person. Discounts for domestic and one-way
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Award booking services - a list and some reviews

Old Oct 19, 2012, 4:01 pm
  #76  
 
Join Date: Apr 2010
Location: LAT/LONG
Programs: UA 1k; Hyatt Plat; SPG Gold; Avis PC Preferred; Priority Pass Select; AMEX Platinum
Posts: 442
PremierAwardBookings

www.premierawardbookings.com

Hello

I recently found these guys and they helped me book a one way LH biz (747-8i and A380) to SIN. Somehow they were able to get me a one night >24 hours stopover in SIN on my way to Rangoon on SQ. I want a First class ticket and i know LH does not release F until a week or so before, so they are still monitoring availability for me.

Great guys, responded back within 24 hours like promised and was given a friends and family discount (if anyone would like it PM me and i will share)

Last edited by sidestep; Oct 19, 2012 at 4:16 pm
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Old Oct 19, 2012, 4:31 pm
  #77  
Suspended
 
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Originally Posted by sidestep
www.premierawardbookings.com

Hello

I recently found these guys and they helped me book a one way LH biz (747-8i and A380) to SIN. Somehow they were able to get me a one night >24 hours stopover in SIN on my way to Rangoon on SQ. I want a First class ticket and i know LH does not release F until a week or so before, so they are still monitoring availability for me.

Great guys, responded back within 24 hours like promised and was given a friends and family discount (if anyone would like it PM me and i will share)
OP updated^
travelkid is offline  
Old Oct 22, 2012, 9:27 am
  #78  
 
Join Date: Mar 2004
Programs: DL PM, DL MM, Hilton Gold, Marriott Gold, SPG
Posts: 804
Well, I think for the first time I may need some expertise but it's confusing as to which service to choose to contact.

I have only Delta miles but plenty of them since they're so hard to use.

I've booked other tickets using miles for a first class award for my husband, while purchasing an upgradeable fare for myself, using one of my SWUs. And I'm not complaining about finding a low level award; I guess I no longer expect that with Delta.

Our Ideal Goal - Outbound: CMH - LIH on 2/8/13 in first and I don't care what cities we go through. It just needs to be in first because my husband is large, doesn't like to fly, so I need to get him in first. Return: 2/23/13 KOA - CMH and here I'd like to get in first on DL 836 (HNL-ATL) with the lie flat BE seats for the overnight return. He's never experienced the lie flat seats and I'd like for him to be able to do so on the return. If need be, we could come home a day or so later. I'm beginning to think I may have to give up on my return goal.

I am a Expert Flyer premium member but must admit that I've rarely used it because i've not found it to be very useful for Delta flights since it can't do awards any better than the Delta site.
cmh flyer is offline  
Old Oct 30, 2012, 8:26 am
  #79  
 
Join Date: Apr 2010
Location: LAT/LONG
Programs: UA 1k; Hyatt Plat; SPG Gold; Avis PC Preferred; Priority Pass Select; AMEX Platinum
Posts: 442
Points Pros

Points Pros is not taking service requests at this time.
No mention of when they will accept new clients.

"Hi there:

Thanks for the request. However, we are quite busy and unable to take on requests. My apologies for any inconvenience this might cause you.


Regards,
Alex and The PointsPros Team"
sidestep is offline  
Old Oct 30, 2012, 8:34 am
  #80  
Suspended
 
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Originally Posted by sidestep
Points Pros

Points Pros is not taking service requests at this time.
No mention of when they will accept new clients.

"Hi there:

Thanks for the request. However, we are quite busy and unable to take on requests. My apologies for any inconvenience this might cause you.


Regards,
Alex and The PointsPros Team"
I will update with such issues when reported, however if they become to frequent Id rather recommend you send your request to a few services.

Last edited by travelkid; Oct 30, 2012 at 9:05 am
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Old Oct 30, 2012, 8:40 am
  #81  
 
Join Date: Apr 2010
Location: LAT/LONG
Programs: UA 1k; Hyatt Plat; SPG Gold; Avis PC Preferred; Priority Pass Select; AMEX Platinum
Posts: 442
Originally Posted by travelkid
I will update with such issues when reported, however if they become to frequent Id rather recommendyou send your request to a few services.
Understood, thought i would let the community know so they dont waste time waiting to hear from a response back that they cant help.
sidestep is offline  
Old Nov 2, 2012, 5:25 pm
  #82  
 
Join Date: Nov 2011
Posts: 6,382
Award Booking Services

I think this falls under MilesBuzz right?
I'm just interested in how they work. So they take your account and book for you? Aren't there privacy issues?
And, also considering most services operate blogs, isn't their service the exact opposite of what their blogs attempt to provide?

Just wanted to throw that out there.
yerffej201 is offline  
Old Nov 2, 2012, 5:40 pm
  #83  
 
Join Date: Dec 2008
Location: SMF
Programs: UA Mileage Plus 2P
Posts: 108
Originally Posted by yerffej201
I think this falls under MilesBuzz right?
I'm just interested in how they work. So they take your account and book for you? Aren't there privacy issues?
And, also considering most services operate blogs, isn't their service the exact opposite of what their blogs attempt to provide?

Just wanted to throw that out there.
I find them quite useful. However, if you have a pretty simple itinerary, its best to do it yourself and safe the money. As for privacy, I havent had any issues and I was recommended a particular service. Im sure there are others that can share their experiences.
thetravelman is offline  
Old Nov 2, 2012, 6:05 pm
  #84  
 
Join Date: Dec 2003
Location: Brooklyn, NY, United States
Programs: AA, BA, UA, Spirit, Delta, PC Plat, SPG Gold, HHonors Diamond, Club Carlson Gold, Marriott Gold
Posts: 1,735
They want your business and they want you to be happy with their services. I seriously doubt they would steal your info and sell it to crooks, but if you are still mindful of this possibility, I'm sure they can find a way to accommodate your concerns. Work with the ones who are the members of this community.

Last edited by mnscout; Nov 18, 2012 at 2:03 pm
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Old Nov 2, 2012, 6:10 pm
  #85  
 
Join Date: May 2009
Posts: 203
Please anyone can tell me how they work or operate and would like use them in near future. I would like get an idea what information they need in order to book award travel. Is there any assurance and do they call airlines as an agent.

Thanks
samineni3 is offline  
Old Nov 2, 2012, 6:23 pm
  #86  
 
Join Date: Jun 2007
Location: FL, but want to Expatriate to SE Asia ASAP
Programs: WN,DL,AA,UA,B6,more!
Posts: 810
I run an award booking service of my own.

Most of the time the info I need to book for someone is the following:

1. Frequent Flyer Account login info. I always suggest changing to a temporary password for the booking and then change back once complete.
2. Date of Birth
3. Name as it appears on passport for international bookings.

I take somewhat of a risk by paying the taxes and fees on a booking for you with my own credit card. I invoice you via paypal and include the taxes that I paid on your behalf. I have little choice as I have very few clients who want to give me their CC #.

If you want more info feel free to send me a DM. I don't want to violate any flyertalk rules by posting something that would be considered spam.
foofiter is offline  
Old Nov 2, 2012, 6:28 pm
  #87  
 
Join Date: May 2009
Posts: 203
Thanks for your response. Sent a PM.
Originally Posted by foofiter
I run an award booking service of my own.

Most of the time the info I need to book for someone is the following:

1. Frequent Flyer Account login info. I always suggest changing to a temporary password for the booking and then change back once complete.
2. Date of Birth
3. Name as it appears on passport for international bookings.

I take somewhat of a risk by paying the taxes and fees on a booking for you with my own credit card. I invoice you via paypal and include the taxes that I paid on your behalf. I have little choice as I have very few clients who want to give me their CC #.

If you want more info feel free to send me a DM. I don't want to violate any flyertalk rules by posting something that would be considered spam.
samineni3 is offline  
Old Nov 2, 2012, 8:53 pm
  #88  
 
Join Date: Nov 2010
Location: NYC
Programs: AA EXP, Hilton GLD, Marriott Plat, NEXUS/GE
Posts: 2,872
Originally Posted by yerffej201
I think this falls under MilesBuzz right?
I'm just interested in how they work. So they take your account and book for you? Aren't there privacy issues?
Outside of your name, you could hand a summary of your account balances to a booking service and they could give the flights with the award inventory you're interested in, leaving it up to you to actually call the airline and book.

This would eliminate some, but not all of the problems that lead people to seek out award booking services in the first place.

Originally Posted by yerffej201
And, also considering most services operate blogs, isn't their service the exact opposite of what their blogs attempt to provide?
The blogs very commonly teach people how to accumulate miles in the first place (that will then need to be burned with awards). Some specialize in product reviews, which can lead to readers making flying LH F and stopping by the FRA FCT an aspiration.
FlyerChrisK is offline  
Old Nov 2, 2012, 9:05 pm
  #89  
 
Join Date: Jun 2007
Location: FL, but want to Expatriate to SE Asia ASAP
Programs: WN,DL,AA,UA,B6,more!
Posts: 810
Originally Posted by FlyerChrisK
Outside of your name, you could hand a summary of your account balances to a booking service and they could give the flights with the award inventory you're interested in, leaving it up to you to actually call the airline and book.

This would eliminate some, but not all of the problems that lead people to seek out award booking services in the first place.
Correct!

I have had several clients who wanted help finding space on flights that would get them where they wanted to go in Business or First Class.

I help find that space and when it opens up they call the airlines to book the tickets based on the instructions and info I give them as they weren't comfortable handing over their account login credentials. We do all the hard work and you just call and book the ticket!

Secondly sending your current miles/points account balances lets us know not only where to start looking but also we can help you get points you may lack for a booking.

This is not limited to credit cards as their are lots of other ways to get miles and points!

Foo
foofiter is offline  
Old Nov 2, 2012, 9:10 pm
  #90  
 
Join Date: Apr 2011
Posts: 267
I just dont get why people are paying a high amount of fees ($100-$150) for such simple mouse clicks and searches. Is it really hard to learn all the tricks? From my point of view, they are easy like baby steps. If you do not have search tools like them, just sign up for expertflyer site or buy some special searching tools advertised here on FT. Besides, you are safe with your private information. It is much better with the idea "they can do it, you can do it too". Your personal information is important and think carefully before giving it to a random dude on the internet. You never know what they are going to do with that information. Oh well, this is my opinion and correct me if you have good views on this.
nature1370 is offline  

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